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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

the best insurer for pets

5
all good so keep up the good work for all the people who put their trust in you and get the help that they really need if their pet or pets get sick we all believe in your support Reviewed on: 10th September 2021
terry's avatar
terry

Pawesome

5
I've used Animal Friends for many years and they are great. Their claims process is swift and smooth leaving very little for the fur-mum/dad to do - which is exactly what you need when you have a sick puppy (or other fur baby) who needs your attention, and not focusing the paperwork. Reviewed on: 10th September 2021
Laura's avatar
Laura

Best animal insurer I have ever found

5
Good cover options at very reasonable rates and helpful website. Reviewed on: 10th September 2021
Jeffrey Pullin's avatar
Jeffrey Pullin

Best informative pet insurance

5
Whenever I’ve needed information regarding my little Yorkie Animal Pet Insurance and Joii Vets are my first port of call. Reviewed on: 10th September 2021
Irene Wright's avatar
Irene Wright

First insurer and will be sticking with them!

5
It was my first time insuring my dog and they were very thorough with explaining things and giving me all of the information i needed Reviewed on: 10th September 2021
Megan Jo's avatar
Megan Jo

Excellent value

5
Best value for money that I could find & I've searched quite a bit. Reviewed on: 10th September 2021
Claire Hyles's avatar
Claire Hyles

New customer review

4
Hopefully I want have to claim, but the insurance seems good value Reviewed on: 10th September 2021
Lizzy Hart's avatar
Lizzy Hart

Every pet should have one.

5
Always good to have someone that has you and your pets interest at the heart of what they do. Reviewed on: 10th September 2021
Jey Oswald's avatar
Jey Oswald

very good

5
Very good service - unlike most insurers they keep in touch and provide regular useful updates and handy tips. Reviewed on: 10th September 2021
John Young's avatar
John Young

Outstanding service

5
Very professional company. Pay vets directly and quickly - when your pet is ill you are under a lot of stress so you don't need problems with your insurance company - these guys are brilliant, helpful, efficient, fantastic. Reviewed on: 10th September 2021
Lucy Surrage's avatar
Lucy Surrage

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