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Animal Friends: Pet Insurance reviews

4.74
Based on 636 reviews, last reviewed 12th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Good value cover Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025
David C's avatar
David C

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (636)

Brilliant

5
Efficient, helpful, professional easy to deal with. All claims paid very quickly with minimum fuss. Exceptional company to deal with. They really are our Animals Friends Reviewed on: 10th September 2021

Fast and efficient

5
I would highly recommend Animal Friends as the best pet insurer on the market, from low monthly charges to great customer service. I recently had to make a claim for my very poorly kitty (who's on the mend now) the stress of the vets costs was taken away from me, by my vets contacting Animal Friends directly and the payment went into my bank account within days, amazing service thank you. Reviewed on: 10th September 2021

Great company

5
My little cockapoo was really ill, he ended up in hospital, his vet bill was in thousands. Animals friends paid the vet directly and saved me all the stress of sorting it out! Reviewed on: 10th September 2021

Efficient and caring!

5
I have insured my pets with Animal Friends for the past ten years and have always been extremely happy with the service I have received. Claims have been dealt with quickly and efficiently. The staff are brilliant and always kind and caring even in the most difficult situations. Reviewed on: 10th September 2021

Great service

5
Claims dealt with very quickly and so easy with the online pawtal. Reviewed on: 10th September 2021

Reliable, helpful, low cost.

5
Animal friends are cheaper than a lot of other insurers and they give lots of advice on looking after your pet. Reviewed on: 10th September 2021

Great pet insurance

5
Animal friends are a reasonable cost pet insurance company that also donate to charity. I have no doubts about recommending them for this award Reviewed on: 10th September 2021

Fabulous prices

5
Fantastic prices and fab website Reviewed on: 10th September 2021

Great service

5
Hassle free at a stressful time for my fur baby Reviewed on: 10th September 2021

Animal Friends gets my vote every time.

5
I have been with Animal Friends for a few years was recommended by my daughter who had experienced excellent service. I can also confirm this through my own experience with customer service which has always been professional & willing to help & answer any queries. I have recently needed to make a claim which involved several telephone calls to explain my situation & to answer many queries at the time. The whole procedure was hassle free with no quibbles & I received the funds in my bank account in less than 2 weeks. I was away with my dog at the time when she needed emergency treatment at a local veterinary practice hence the claim wasn’t exactly straight forward. Animal Friends were dealing with the emergency veterinary practice but also needed to contact my registered practice at home to confirm full medical history to complete the claim. Taking all of this into consideration I was more than pleased with the process & the speed in which it was dealt with. I have recommended Animal Friends to all my friends & family & will continue to do so. Well done to the team. Reviewed on: 10th September 2021

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