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Animal Friends: Pet insurance reviews

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4.73
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

Every pet should have one.

5
Always good to have someone that has you and your pets interest at the heart of what they do. Reviewed on: 10th September 2021
Jey Oswald's avatar
Jey Oswald

very good

5
Very good service - unlike most insurers they keep in touch and provide regular useful updates and handy tips. Reviewed on: 10th September 2021
John Young's avatar
John Young

Outstanding service

5
Very professional company. Pay vets directly and quickly - when your pet is ill you are under a lot of stress so you don't need problems with your insurance company - these guys are brilliant, helpful, efficient, fantastic. Reviewed on: 10th September 2021
Lucy Surrage's avatar
Lucy Surrage

mrs mrousseau

5
best value for money was paying a lot more with other companys Reviewed on: 10th September 2021
margaret rousseau's avatar
margaret rousseau

Safe and secure

5
Any pet insurance is like a comfort blanket for your furry friend. Animal Friends insurance goes one step further, it is luxuxurios quilt wrapped around them providing cuddle comfort. I am reassured that if anything happens my pet is going to get the best chance and care with them. Reviewed on: 10th September 2021
Tracey Tucker 's avatar
Tracey Tucker

Brilliant

5
Efficient, helpful, professional easy to deal with. All claims paid very quickly with minimum fuss. Exceptional company to deal with. They really are our Animals Friends Reviewed on: 10th September 2021
Diane's avatar
Diane

Fast and efficient

5
I would highly recommend Animal Friends as the best pet insurer on the market, from low monthly charges to great customer service. I recently had to make a claim for my very poorly kitty (who's on the mend now) the stress of the vets costs was taken away from me, by my vets contacting Animal Friends directly and the payment went into my bank account within days, amazing service thank you. Reviewed on: 10th September 2021
Terry Simpson's avatar
Terry Simpson

Great company

5
My little cockapoo was really ill, he ended up in hospital, his vet bill was in thousands. Animals friends paid the vet directly and saved me all the stress of sorting it out! Reviewed on: 10th September 2021
Lilian's avatar
Lilian

Efficient and caring!

5
I have insured my pets with Animal Friends for the past ten years and have always been extremely happy with the service I have received. Claims have been dealt with quickly and efficiently. The staff are brilliant and always kind and caring even in the most difficult situations. Reviewed on: 10th September 2021
Bernice Lynch 's avatar
Bernice Lynch

Great service

5
Claims dealt with very quickly and so easy with the online pawtal. Reviewed on: 10th September 2021
Jo 's avatar
Jo

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