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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
75% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

First insurer and will be sticking with them!

5
It was my first time insuring my dog and they were very thorough with explaining things and giving me all of the information i needed Reviewed on: 10th September 2021
Megan Jo's avatar
Megan Jo

Excellent value

5
Best value for money that I could find & I've searched quite a bit. Reviewed on: 10th September 2021
Claire Hyles's avatar
Claire Hyles

New customer review

4
Hopefully I want have to claim, but the insurance seems good value Reviewed on: 10th September 2021
Lizzy Hart's avatar
Lizzy Hart

Every pet should have one.

5
Always good to have someone that has you and your pets interest at the heart of what they do. Reviewed on: 10th September 2021
Jey Oswald's avatar
Jey Oswald

very good

5
Very good service - unlike most insurers they keep in touch and provide regular useful updates and handy tips. Reviewed on: 10th September 2021
John Young's avatar
John Young

Outstanding service

5
Very professional company. Pay vets directly and quickly - when your pet is ill you are under a lot of stress so you don't need problems with your insurance company - these guys are brilliant, helpful, efficient, fantastic. Reviewed on: 10th September 2021
Lucy Surrage's avatar
Lucy Surrage

mrs mrousseau

5
best value for money was paying a lot more with other companys Reviewed on: 10th September 2021
margaret rousseau's avatar
margaret rousseau

Safe and secure

5
Any pet insurance is like a comfort blanket for your furry friend. Animal Friends insurance goes one step further, it is luxuxurios quilt wrapped around them providing cuddle comfort. I am reassured that if anything happens my pet is going to get the best chance and care with them. Reviewed on: 10th September 2021
Tracey Tucker 's avatar
Tracey Tucker

Brilliant

5
Efficient, helpful, professional easy to deal with. All claims paid very quickly with minimum fuss. Exceptional company to deal with. They really are our Animals Friends Reviewed on: 10th September 2021
Diane's avatar
Diane

Fast and efficient

5
I would highly recommend Animal Friends as the best pet insurer on the market, from low monthly charges to great customer service. I recently had to make a claim for my very poorly kitty (who's on the mend now) the stress of the vets costs was taken away from me, by my vets contacting Animal Friends directly and the payment went into my bank account within days, amazing service thank you. Reviewed on: 10th September 2021
Terry Simpson's avatar
Terry Simpson

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