Smart Money People Logo

Animal Friends: Pet Insurance reviews

4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Review Animal Friends: Pet Insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Animal Friends Pet Insurance reviews (637)

Animal Friends gets my vote every time.

5
I have been with Animal Friends for a few years was recommended by my daughter who had experienced excellent service. I can also confirm this through my own experience with customer service which has always been professional & willing to help & answer any queries. I have recently needed to make a claim which involved several telephone calls to explain my situation & to answer many queries at the time. The whole procedure was hassle free with no quibbles & I received the funds in my bank account in less than 2 weeks. I was away with my dog at the time when she needed emergency treatment at a local veterinary practice hence the claim wasn’t exactly straight forward. Animal Friends were dealing with the emergency veterinary practice but also needed to contact my registered practice at home to confirm full medical history to complete the claim. Taking all of this into consideration I was more than pleased with the process & the speed in which it was dealt with. I have recommended Animal Friends to all my friends & family & will continue to do so. Well done to the team. Reviewed on: 10th September 2021

Already recommending to friends

5
Such a smooth and easy payout system when it came to my vets putting a claim in. Took the stress away from my puppies surgery. Thank you Reviewed on: 10th September 2021

Peace of mind

5
I'd recommend Animal friends to every pet owner. My rescue dog Amber is now 12. Their regular email advice is helpful. On two occasions I've had to access Animal Friends insurance the process has been very easy. I am grateful that it is. Its worth every penny to feel that peace of mind that comes from knowing Amber will always be taken care of when needed. Reviewed on: 10th September 2021

No problem

4
Appreciated my Vets’s help submitting claims- reducing stress. My contact with AF was straightforward and pleasant and efficient. Reviewed on: 10th September 2021

Great online tips

5
Loads of useful tips available online Reviewed on: 9th September 2021

Satisfied customer

5
Our dogs have been insured with animal friends for years now, absolutely wonderful service can’t fault them. Happy customer and happy pooches Reviewed on: 9th September 2021

Excellent

5
The advice that they send by email regularly, is a great help, and very informative. Reviewed on: 9th September 2021

Great insurance

5
Great insurance company with fantastic service and support. Reviewed on: 9th September 2021

Good cover

5
When our Lab needed a pacemaker A F came up trumps and was all done very quickly. Reviewed on: 9th September 2021

Love

5
Animal friends are the best.always lots of tips. Reviewed on: 9th September 2021

Review Animal Friends: Pet Insurance now

Help others make smarter decisions by sharing your own experience. Write a review