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Animal Friends: Pet insurance reviews

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4.73
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

Reliable, helpful, low cost.

5
Animal friends are cheaper than a lot of other insurers and they give lots of advice on looking after your pet. Reviewed on: 10th September 2021
Chez's avatar
Chez

Great pet insurance

5
Animal friends are a reasonable cost pet insurance company that also donate to charity. I have no doubts about recommending them for this award Reviewed on: 10th September 2021
kate Matthews's avatar
kate Matthews

Fabulous prices

5
Fantastic prices and fab website Reviewed on: 10th September 2021
Carole Dowden's avatar
Carole Dowden

Great service

5
Hassle free at a stressful time for my fur baby Reviewed on: 10th September 2021
Amanda J Munday 's avatar
Amanda J Munday

Animal Friends gets my vote every time.

5
I have been with Animal Friends for a few years was recommended by my daughter who had experienced excellent service. I can also confirm this through my own experience with customer service which has always been professional & willing to help & answer any queries. I have recently needed to make a claim which involved several telephone calls to explain my situation & to answer many queries at the time. The whole procedure was hassle free with no quibbles & I received the funds in my bank account in less than 2 weeks. I was away with my dog at the time when she needed emergency treatment at a local veterinary practice hence the claim wasn’t exactly straight forward. Animal Friends were dealing with the emergency veterinary practice but also needed to contact my registered practice at home to confirm full medical history to complete the claim. Taking all of this into consideration I was more than pleased with the process & the speed in which it was dealt with. I have recommended Animal Friends to all my friends & family & will continue to do so. Well done to the team. Reviewed on: 10th September 2021
Linda May's avatar
Linda May

Already recommending to friends

5
Such a smooth and easy payout system when it came to my vets putting a claim in. Took the stress away from my puppies surgery. Thank you Reviewed on: 10th September 2021
Sophie's avatar
Sophie

Peace of mind

5
I'd recommend Animal friends to every pet owner. My rescue dog Amber is now 12. Their regular email advice is helpful. On two occasions I've had to access Animal Friends insurance the process has been very easy. I am grateful that it is. Its worth every penny to feel that peace of mind that comes from knowing Amber will always be taken care of when needed. Reviewed on: 10th September 2021
Cherryl Thomas's avatar
Cherryl Thomas

No problem

4
Appreciated my Vets’s help submitting claims- reducing stress. My contact with AF was straightforward and pleasant and efficient. Reviewed on: 10th September 2021
Alan Richards's avatar
Alan Richards

Great online tips

5
Loads of useful tips available online Reviewed on: 9th September 2021
Emma's avatar
Emma

Satisfied customer

5
Our dogs have been insured with animal friends for years now, absolutely wonderful service can’t fault them. Happy customer and happy pooches Reviewed on: 9th September 2021
Irene hurrel's avatar
Irene hurrel

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