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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

No problem

4
Appreciated my Vets’s help submitting claims- reducing stress. My contact with AF was straightforward and pleasant and efficient. Reviewed on: 10th September 2021
Alan Richards's avatar
Alan Richards

Great online tips

5
Loads of useful tips available online Reviewed on: 9th September 2021
Emma's avatar
Emma

Satisfied customer

5
Our dogs have been insured with animal friends for years now, absolutely wonderful service can’t fault them. Happy customer and happy pooches Reviewed on: 9th September 2021
Irene hurrel's avatar
Irene hurrel

Excellent

5
The advice that they send by email regularly, is a great help, and very informative. Reviewed on: 9th September 2021
Gillyflower's avatar
Gillyflower

Great insurance

5
Great insurance company with fantastic service and support. Reviewed on: 9th September 2021
Ness 's avatar
Ness

Good cover

5
When our Lab needed a pacemaker A F came up trumps and was all done very quickly. Reviewed on: 9th September 2021
Robert Matthews's avatar
Robert Matthews

Love

5
Animal friends are the best.always lots of tips. Reviewed on: 9th September 2021
Susan Mccrossan's avatar
Susan Mccrossan

Excellent service

5
Excellent and quick service when you need to make a claim and then it is settled quickly. Reviewed on: 9th September 2021
Wanda McCarthy's avatar
Wanda McCarthy

Very easy experience

3
Friendly staff to deal with, and no fuss over paying my vet for treatment Reviewed on: 9th September 2021
T's avatar
T

Excellent

5
So easy to use. Register on their Pawtal and your vet gets paid directly within days No long forms, no hassle at all. Also 24/7 access to Joii vet care for advice and help. They contribute to animal welfare too. Shows they actually care about animals not just making money. Reviewed on: 9th September 2021
Jutta Christine Deist's avatar
Jutta Christine Deist

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