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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.69
Based on 642 reviews, last reviewed 26th Sep 2025
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

No friends of animals here! No friends of animals here! They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through... Read more Reviewed on: 26th September 2025
Rachel B's avatar
Rachel B
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (642)

Satisfied customer

5
Our dogs have been insured with animal friends for years now, absolutely wonderful service can’t fault them. Happy customer and happy pooches Reviewed on: 9th September 2021
Irene hurrel's avatar
Irene hurrel

Excellent

5
The advice that they send by email regularly, is a great help, and very informative. Reviewed on: 9th September 2021
Gillyflower's avatar
Gillyflower

Great insurance

5
Great insurance company with fantastic service and support. Reviewed on: 9th September 2021
Ness 's avatar
Ness

Good cover

5
When our Lab needed a pacemaker A F came up trumps and was all done very quickly. Reviewed on: 9th September 2021
Robert Matthews's avatar
Robert Matthews

Love

5
Animal friends are the best.always lots of tips. Reviewed on: 9th September 2021
Susan Mccrossan's avatar
Susan Mccrossan

Excellent service

5
Excellent and quick service when you need to make a claim and then it is settled quickly. Reviewed on: 9th September 2021
Wanda McCarthy's avatar
Wanda McCarthy

Very easy experience

3
Friendly staff to deal with, and no fuss over paying my vet for treatment Reviewed on: 9th September 2021
T's avatar
T

Excellent

5
So easy to use. Register on their Pawtal and your vet gets paid directly within days No long forms, no hassle at all. Also 24/7 access to Joii vet care for advice and help. They contribute to animal welfare too. Shows they actually care about animals not just making money. Reviewed on: 9th September 2021
Jutta Christine Deist's avatar
Jutta Christine Deist

Brilliant

5
Very affordable and great to have the 24hr vet support when needed which I did and it put my mind at ease once I discussed it with them Reviewed on: 9th September 2021
V's avatar
V

Mr

5
I have always had excellent dealings with Animal Friends, it is great to talk to a person who is aware that your "pet" is actually part of your family, they are always understanding of the situation and are there to assist whatever the circumstances. Reviewed on: 9th September 2021
David Gibby's avatar
David Gibby

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