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Animal Friends: Pet Insurance reviews

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4.74
Based on 637 reviews, last reviewed 9th Jun 2025
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Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Excellent service

5
Excellent and quick service when you need to make a claim and then it is settled quickly. Reviewed on: 9th September 2021
Wanda McCarthy's avatar
Wanda McCarthy

Very easy experience

3
Friendly staff to deal with, and no fuss over paying my vet for treatment Reviewed on: 9th September 2021
T's avatar
T

Excellent

5
So easy to use. Register on their Pawtal and your vet gets paid directly within days No long forms, no hassle at all. Also 24/7 access to Joii vet care for advice and help. They contribute to animal welfare too. Shows they actually care about animals not just making money. Reviewed on: 9th September 2021
Jutta Christine Deist's avatar
Jutta Christine Deist

Brilliant

5
Very affordable and great to have the 24hr vet support when needed which I did and it put my mind at ease once I discussed it with them Reviewed on: 9th September 2021
V's avatar
V

Mr

5
I have always had excellent dealings with Animal Friends, it is great to talk to a person who is aware that your "pet" is actually part of your family, they are always understanding of the situation and are there to assist whatever the circumstances. Reviewed on: 9th September 2021
David Gibby's avatar
David Gibby

Affordable and helpful

5
I needed pet cover for our trailhound and found Animal Friends to be the most affordable and accessible of the available insurers. Reviewed on: 9th September 2021
John carruthers's avatar
John carruthers

The proof is always in the pudding

5
Have had 6 cats insured now with AF, wouldn’t consider anyone else. It’s all very well having insurance and all the pet insurers say how great they are, but as I’ve said the proofs in the pudding and we’ve sadly made a couple of claims, the first one when cover had only be taken out a few months before and it was for a major operation well into 4 figures. AF settled the whole bill immediately with the vets without any quibble. That’s how good they are. And in fact at least 5 of our friends have joined them after we recommended AF to them and all our very happy. Reviewed on: 9th September 2021
Alex Jones's avatar
Alex Jones

Innovative and stress free service

5
Added service extras like video appointments for pets is a game changer! Stress free for both owners and pets, although having to chase a cat around a room with your phone for an image is a teeny bit stressful of not hilarious to any onlookers! The fact we could speak to a vet and have medication poated to us at home is great. It adds peace of mind andenas we dont need to make claims or visit vets unnecessarily plus the peta do not need to have the stress of going so a win all round. I would definitely recommend Reviewed on: 9th September 2021
MrsNelson's avatar
MrsNelson

One word marvellous

5
They were very kind and considerate when I had to let them know that my dog of 18years had passed away, and I would only be now still insuring my other dog the girl was very sympathetic and it was lovely. Reviewed on: 9th September 2021
Grannysurfer's avatar
Grannysurfer

Excellent service

5
Had to claim twice for one of my dogs in the last 18 months,was sort very quickly no messing about,would highly recommend . Reviewed on: 9th September 2021
Wendy Fletcher's avatar
Wendy Fletcher

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