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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Love

5
Animal friends are the best.always lots of tips. Reviewed on: 9th September 2021
Susan Mccrossan's avatar
Susan Mccrossan

Excellent service

5
Excellent and quick service when you need to make a claim and then it is settled quickly. Reviewed on: 9th September 2021
Wanda McCarthy's avatar
Wanda McCarthy

Very easy experience

3
Friendly staff to deal with, and no fuss over paying my vet for treatment Reviewed on: 9th September 2021
T's avatar
T

Excellent

5
So easy to use. Register on their Pawtal and your vet gets paid directly within days No long forms, no hassle at all. Also 24/7 access to Joii vet care for advice and help. They contribute to animal welfare too. Shows they actually care about animals not just making money. Reviewed on: 9th September 2021
Jutta Christine Deist's avatar
Jutta Christine Deist

Brilliant

5
Very affordable and great to have the 24hr vet support when needed which I did and it put my mind at ease once I discussed it with them Reviewed on: 9th September 2021
V's avatar
V

Mr

5
I have always had excellent dealings with Animal Friends, it is great to talk to a person who is aware that your "pet" is actually part of your family, they are always understanding of the situation and are there to assist whatever the circumstances. Reviewed on: 9th September 2021
David Gibby's avatar
David Gibby

Affordable and helpful

5
I needed pet cover for our trailhound and found Animal Friends to be the most affordable and accessible of the available insurers. Reviewed on: 9th September 2021
John carruthers's avatar
John carruthers

The proof is always in the pudding

5
Have had 6 cats insured now with AF, wouldn’t consider anyone else. It’s all very well having insurance and all the pet insurers say how great they are, but as I’ve said the proofs in the pudding and we’ve sadly made a couple of claims, the first one when cover had only be taken out a few months before and it was for a major operation well into 4 figures. AF settled the whole bill immediately with the vets without any quibble. That’s how good they are. And in fact at least 5 of our friends have joined them after we recommended AF to them and all our very happy. Reviewed on: 9th September 2021
Alex Jones's avatar
Alex Jones

Innovative and stress free service

5
Added service extras like video appointments for pets is a game changer! Stress free for both owners and pets, although having to chase a cat around a room with your phone for an image is a teeny bit stressful of not hilarious to any onlookers! The fact we could speak to a vet and have medication poated to us at home is great. It adds peace of mind andenas we dont need to make claims or visit vets unnecessarily plus the peta do not need to have the stress of going so a win all round. I would definitely recommend Reviewed on: 9th September 2021
MrsNelson's avatar
MrsNelson

One word marvellous

5
They were very kind and considerate when I had to let them know that my dog of 18years had passed away, and I would only be now still insuring my other dog the girl was very sympathetic and it was lovely. Reviewed on: 9th September 2021
Grannysurfer's avatar
Grannysurfer

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