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Animal Friends: Pet Insurance reviews

4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Friends to our animals all in the name!

5
We have been with Animal Friends for the last 11 years. Not only have they been there in times of crisis for our doggies the process of claiming when needed has been easy when under the stress of dealing with poorly pets. Communication is brilliant and informative tips to maintain your pets health and happiness are also very helpful. They really our animal friends! Reviewed on: 9th September 2021

Great Service

5
When i made my first claim the CS advisor puppy walked (pun intended) me through the process and any other time i've needed them they've been there. Reviewed on: 9th September 2021

Liking the great reputation building here

5
Like most people I started insurance with a Big Name insurance. Premiums do rise, I know, but that was ridiculous. I thought I'd try a smaller brand.. little did I realise how a big reputation is worth more than a big business. Thankfully my dog is healthy but it's good to know Animal Friends is building a great reputation. Reviewed on: 9th September 2021

Straightforward and competitive premiums

5
The most reasonable premiums I have come across, clear policy and quick response to claims. Reviewed on: 9th September 2021

Easy, breezy

5
So easy to join and reasonably priced. Always kept in the loop with any offers. Reviewed on: 9th September 2021

Friendly and prompt.

5
Any time have needed any advice and guidance Aminal Friends have come up top trump. Would recommend to any old dog! Reviewed on: 9th September 2021

A great insurance provider who cares for the owners as well as our pets.

5
We have insured our new puppy with Animal Friends, after insuring our previous dog for a number of years. When she passed away 18 months ago, the company sent us a condolence card shortly afterwards, which we thought was a lovely touch. Reviewed on: 9th September 2021

Best pet insurance

5
Very informative and excellent customer service, regular updates regarding pet welfare and access to an online vet, very competitive price and would recommend to family and friends Reviewed on: 9th September 2021

A* star pet insurance

5
So simple to set up, prices very competitive, added bonus of jolie online vet care. Love the regular emails full of helpful tips for your pets. Reviewed on: 9th September 2021

Simply the best for any pets

5
We had a claim two years ago and it was so simple excellent company Always recommend to everyone Reviewed on: 9th September 2021

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