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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Excellent service

5
Had to claim twice for one of my dogs in the last 18 months,was sort very quickly no messing about,would highly recommend . Reviewed on: 9th September 2021
Wendy Fletcher's avatar
Wendy Fletcher

Friends to our animals all in the name!

5
We have been with Animal Friends for the last 11 years. Not only have they been there in times of crisis for our doggies the process of claiming when needed has been easy when under the stress of dealing with poorly pets. Communication is brilliant and informative tips to maintain your pets health and happiness are also very helpful. They really our animal friends! Reviewed on: 9th September 2021
Charlotte Gayford's avatar
Charlotte Gayford

Great Service

5
When i made my first claim the CS advisor puppy walked (pun intended) me through the process and any other time i've needed them they've been there. Reviewed on: 9th September 2021
Karen Welsh's avatar
Karen Welsh

Liking the great reputation building here

5
Like most people I started insurance with a Big Name insurance. Premiums do rise, I know, but that was ridiculous. I thought I'd try a smaller brand.. little did I realise how a big reputation is worth more than a big business. Thankfully my dog is healthy but it's good to know Animal Friends is building a great reputation. Reviewed on: 9th September 2021
Lynne Gilberthorpe Pearson's avatar
Lynne Gilberthorpe Pearson

Straightforward and competitive premiums

5
The most reasonable premiums I have come across, clear policy and quick response to claims. Reviewed on: 9th September 2021
Pam Pereira's avatar
Pam Pereira

Easy, breezy

5
So easy to join and reasonably priced. Always kept in the loop with any offers. Reviewed on: 9th September 2021
RA's avatar
RA

Friendly and prompt.

5
Any time have needed any advice and guidance Aminal Friends have come up top trump. Would recommend to any old dog! Reviewed on: 9th September 2021
Alma's avatar
Alma

A great insurance provider who cares for the owners as well as our pets.

5
We have insured our new puppy with Animal Friends, after insuring our previous dog for a number of years. When she passed away 18 months ago, the company sent us a condolence card shortly afterwards, which we thought was a lovely touch. Reviewed on: 9th September 2021
Steve Hall's avatar
Steve Hall

Best pet insurance

5
Very informative and excellent customer service, regular updates regarding pet welfare and access to an online vet, very competitive price and would recommend to family and friends Reviewed on: 9th September 2021
Paul Weston's avatar
Paul Weston

A* star pet insurance

5
So simple to set up, prices very competitive, added bonus of jolie online vet care. Love the regular emails full of helpful tips for your pets. Reviewed on: 9th September 2021
Deborah's avatar
Deborah

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