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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.44
Based on 645 reviews, last reviewed 20th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

4

I've been paying lifetime insurance for my 12yo dog... I've been paying lifetime insurance for my 12yo dog since he was about 12 weeks old. A year ago I found out he had a heart murmer. They paid for the... Read more Reviewed on: 20th April 2026
Jacky R's avatar
Jacky R

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (645)

Liking the great reputation building here

5
Like most people I started insurance with a Big Name insurance. Premiums do rise, I know, but that was ridiculous. I thought I'd try a smaller brand.. little did I realise how a big reputation is worth more than a big business. Thankfully my dog is healthy but it's good to know Animal Friends is building a great reputation. Reviewed on: 9th September 2021
Lynne Gilberthorpe Pearson's avatar
Lynne Gilberthorpe Pearson

Straightforward and competitive premiums

5
The most reasonable premiums I have come across, clear policy and quick response to claims. Reviewed on: 9th September 2021
Pam Pereira's avatar
Pam Pereira

Easy, breezy

5
So easy to join and reasonably priced. Always kept in the loop with any offers. Reviewed on: 9th September 2021
RA's avatar
RA

Friendly and prompt.

5
Any time have needed any advice and guidance Aminal Friends have come up top trump. Would recommend to any old dog! Reviewed on: 9th September 2021
Alma's avatar
Alma

A great insurance provider who cares for the owners as well as our pets.

5
We have insured our new puppy with Animal Friends, after insuring our previous dog for a number of years. When she passed away 18 months ago, the company sent us a condolence card shortly afterwards, which we thought was a lovely touch. Reviewed on: 9th September 2021
Steve Hall's avatar
Steve Hall

Best pet insurance

5
Very informative and excellent customer service, regular updates regarding pet welfare and access to an online vet, very competitive price and would recommend to family and friends Reviewed on: 9th September 2021
Paul Weston's avatar
Paul Weston

A* star pet insurance

5
So simple to set up, prices very competitive, added bonus of jolie online vet care. Love the regular emails full of helpful tips for your pets. Reviewed on: 9th September 2021
Deborah's avatar
Deborah

Simply the best for any pets

5
We had a claim two years ago and it was so simple excellent company Always recommend to everyone Reviewed on: 9th September 2021
Simply the best 's avatar
Simply the best

Value for Money

5
Best value for money pet insurance I could find. Only had to make one claim (happily) but it was met without any problems at all. Most unusual for an insurance company! Reviewed on: 9th September 2021
Nigel Kirby's avatar
Nigel Kirby

Amazing

5
I have insured all of my cats with them and never had any reason to not be happy with the cover. Sadly my two boys have now passed away. Both had renal failure and because I had the lifetime policies for them we were covered for all their treatment. When the boys passed away they were lovely and even sent a letter and email, I have kept both with their ashes and cards from our vets. I have recommended my friends use them and all are happy with the service. Reviewed on: 9th September 2021
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Alison

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