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Animal Friends: Pet Insurance reviews

4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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6%
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2%
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0%
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3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Value for Money

5
Best value for money pet insurance I could find. Only had to make one claim (happily) but it was met without any problems at all. Most unusual for an insurance company! Reviewed on: 9th September 2021

Amazing

5
I have insured all of my cats with them and never had any reason to not be happy with the cover. Sadly my two boys have now passed away. Both had renal failure and because I had the lifetime policies for them we were covered for all their treatment. When the boys passed away they were lovely and even sent a letter and email, I have kept both with their ashes and cards from our vets. I have recommended my friends use them and all are happy with the service. Reviewed on: 9th September 2021

excellent service, would absolutely reccomend

5
My dog has been unwell and they "Animal Friends" have been so good to accept the Vets bill without argument , and gives me peace of Mind xx Brilliant !! Reviewed on: 9th September 2021

Exceptional customer service

5
Exceptional customer service. Very fast at settling claims Reviewed on: 9th September 2021

Friendly and helpful people

5
My vet bills paid directly to the vet which is stress and hassle free. I would recommend Animal Friends to anyone Reviewed on: 9th September 2021

Quite happy in their experience.

5
Good charity a worthy cause. You give something back to them which helps towards their charity. Reviewed on: 9th September 2021

Excellent service

5
Had no problems with them excellent service Reviewed on: 9th September 2021

Kind and helpful interaction

5
Professional and kind interaction on phone when my cat was seriously ill and I had no idea what to do Reviewed on: 9th September 2021

Good choice

5
I like getting information from these guys and I have access to a vet they have in case I should have any problems with my pets. Not many insurances provide this service. Reviewed on: 9th September 2021

The best

5
Best I've purchased for my dog. The claim system is so easy and cuts out the worry when your pet is ill. Would highly recommend Reviewed on: 9th September 2021

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