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Animal Friends: Pet insurance reviews

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4.69
Based on 642 reviews, last reviewed 26th Sep 2025
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

No friends of animals here! No friends of animals here! They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through... Read more Reviewed on: 26th September 2025
Rachel B's avatar
Rachel B
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (642)

Friendly and prompt.

5
Any time have needed any advice and guidance Aminal Friends have come up top trump. Would recommend to any old dog! Reviewed on: 9th September 2021
Alma's avatar
Alma

A great insurance provider who cares for the owners as well as our pets.

5
We have insured our new puppy with Animal Friends, after insuring our previous dog for a number of years. When she passed away 18 months ago, the company sent us a condolence card shortly afterwards, which we thought was a lovely touch. Reviewed on: 9th September 2021
Steve Hall's avatar
Steve Hall

Best pet insurance

5
Very informative and excellent customer service, regular updates regarding pet welfare and access to an online vet, very competitive price and would recommend to family and friends Reviewed on: 9th September 2021
Paul Weston's avatar
Paul Weston

A* star pet insurance

5
So simple to set up, prices very competitive, added bonus of jolie online vet care. Love the regular emails full of helpful tips for your pets. Reviewed on: 9th September 2021
Deborah's avatar
Deborah

Simply the best for any pets

5
We had a claim two years ago and it was so simple excellent company Always recommend to everyone Reviewed on: 9th September 2021
Simply the best 's avatar
Simply the best

Value for Money

5
Best value for money pet insurance I could find. Only had to make one claim (happily) but it was met without any problems at all. Most unusual for an insurance company! Reviewed on: 9th September 2021
Nigel Kirby's avatar
Nigel Kirby

Amazing

5
I have insured all of my cats with them and never had any reason to not be happy with the cover. Sadly my two boys have now passed away. Both had renal failure and because I had the lifetime policies for them we were covered for all their treatment. When the boys passed away they were lovely and even sent a letter and email, I have kept both with their ashes and cards from our vets. I have recommended my friends use them and all are happy with the service. Reviewed on: 9th September 2021
Alison's avatar
Alison

excellent service, would absolutely reccomend

5
My dog has been unwell and they "Animal Friends" have been so good to accept the Vets bill without argument , and gives me peace of Mind xx Brilliant !! Reviewed on: 9th September 2021
Eva Quine's avatar
Eva Quine

Exceptional customer service

5
Exceptional customer service. Very fast at settling claims Reviewed on: 9th September 2021
Jac's avatar
Jac

Friendly and helpful people

5
My vet bills paid directly to the vet which is stress and hassle free. I would recommend Animal Friends to anyone Reviewed on: 9th September 2021
Selena Gaunt's avatar
Selena Gaunt

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