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Animal Friends: Pet Insurance reviews

4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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6%
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2%
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0%
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3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Caring company, who were happy o insure a middle aged ex racing greyhound

5
Helpful, and quick to pay out on the claims we have submitted. Reviewed on: 9th September 2021

Very fair friendly and professional

5
Have always been very fair when dealing with claims. Easy to deal with and advisors are always friendly and professional. Insurance premiums are very competitive and I regularly recommend Animal Friends to friends and relatives. Reviewed on: 9th September 2021

Very easy claim.

5
My dog needed a lot of investigation and then an operation, there was no problem getting up to the sum insured,a very helpful and efficient service, cannot recommend highly enough. Reviewed on: 9th September 2021

Very friendly customer services.

5
It very easy to deal when you make a insurance claim. I definitely recommend. Reviewed on: 9th September 2021

Not much use at all

1
Dog had cyst which vet drained - but as dog over 8 years old you NEVER get paid out full vet fees or medication. - Then if that isnt enough they deduct £99 from every claim - There is a word for Animal Friends - money grabbing theiving bastards - Think they are disgusting as most pets are not ill when below 8 years but when you want them they dont back up all their claims Bill Rollins Gt Holland - Essex Reviewed on: 9th September 2021

Great Service

5
Hi i joined animal friends after adopting a rescue cat, never had insurance before and always been lucky but there was something about this scamp that made me get him insured, he needed a big eye operation that AF sorted quickly and without any delay, and later got in a fight and needed x rays and antibiotics, only had him 18 months so thank goodness for AF been a godsend, friendly and efficient staff and no nonsense sorting payment. Have recommended to my friends, Reviewed on: 9th September 2021

Kindness and quality of the people

5
When my beautiful Burmese cat became ill and had to visit the pet hospital at Bristol they made it all so much easier to deal with thank you so much for your kindness Reviewed on: 9th September 2021

Great pet insurer

5
Always pay treatment with no quibble and love the Joli app they provide for initial consultations before paying vet fees and their top tip emails for keeping your pet healthy. Reviewed on: 9th September 2021

Very good company to deal with.

5
Really good at getting claims dealt with very quickly.easy claim form to fill in. Reviewed on: 9th September 2021

Best pet insurance company!

5
Best pet insurance company! Very reliable, helpful and friendly service. Reviewed on: 9th September 2021

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