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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
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3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Exceptional customer service

5
Exceptional customer service. Very fast at settling claims Reviewed on: 9th September 2021
Jac's avatar
Jac

Friendly and helpful people

5
My vet bills paid directly to the vet which is stress and hassle free. I would recommend Animal Friends to anyone Reviewed on: 9th September 2021
Selena Gaunt's avatar
Selena Gaunt

Quite happy in their experience.

5
Good charity a worthy cause. You give something back to them which helps towards their charity. Reviewed on: 9th September 2021
Liz Elson's avatar
Liz Elson

Excellent service

5
Had no problems with them excellent service Reviewed on: 9th September 2021
Nicole surman's avatar
Nicole surman

Kind and helpful interaction

5
Professional and kind interaction on phone when my cat was seriously ill and I had no idea what to do Reviewed on: 9th September 2021
Susan Reed's avatar
Susan Reed

Good choice

5
I like getting information from these guys and I have access to a vet they have in case I should have any problems with my pets. Not many insurances provide this service. Reviewed on: 9th September 2021
Julia Whitehead's avatar
Julia Whitehead

The best

5
Best I've purchased for my dog. The claim system is so easy and cuts out the worry when your pet is ill. Would highly recommend Reviewed on: 9th September 2021
Debbie Woods's avatar
Debbie Woods

Caring company, who were happy o insure a middle aged ex racing greyhound

5
Helpful, and quick to pay out on the claims we have submitted. Reviewed on: 9th September 2021
LG's avatar
LG

Very fair friendly and professional

5
Have always been very fair when dealing with claims. Easy to deal with and advisors are always friendly and professional. Insurance premiums are very competitive and I regularly recommend Animal Friends to friends and relatives. Reviewed on: 9th September 2021
Kathy Phillips's avatar
Kathy Phillips

Very easy claim.

5
My dog needed a lot of investigation and then an operation, there was no problem getting up to the sum insured,a very helpful and efficient service, cannot recommend highly enough. Reviewed on: 9th September 2021
Robert Davis's avatar
Robert Davis

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