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Animal Friends: Pet insurance reviews

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4.69
Based on 642 reviews, last reviewed 26th Sep 2025
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

No friends of animals here! No friends of animals here! They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through... Read more Reviewed on: 26th September 2025
Rachel B's avatar
Rachel B
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (642)

Quite happy in their experience.

5
Good charity a worthy cause. You give something back to them which helps towards their charity. Reviewed on: 9th September 2021
Liz Elson's avatar
Liz Elson

Excellent service

5
Had no problems with them excellent service Reviewed on: 9th September 2021
Nicole surman's avatar
Nicole surman

Kind and helpful interaction

5
Professional and kind interaction on phone when my cat was seriously ill and I had no idea what to do Reviewed on: 9th September 2021
Susan Reed's avatar
Susan Reed

Good choice

5
I like getting information from these guys and I have access to a vet they have in case I should have any problems with my pets. Not many insurances provide this service. Reviewed on: 9th September 2021
Julia Whitehead's avatar
Julia Whitehead

The best

5
Best I've purchased for my dog. The claim system is so easy and cuts out the worry when your pet is ill. Would highly recommend Reviewed on: 9th September 2021
Debbie Woods's avatar
Debbie Woods

Caring company, who were happy o insure a middle aged ex racing greyhound

5
Helpful, and quick to pay out on the claims we have submitted. Reviewed on: 9th September 2021
LG's avatar
LG

Very fair friendly and professional

5
Have always been very fair when dealing with claims. Easy to deal with and advisors are always friendly and professional. Insurance premiums are very competitive and I regularly recommend Animal Friends to friends and relatives. Reviewed on: 9th September 2021
Kathy Phillips's avatar
Kathy Phillips

Very easy claim.

5
My dog needed a lot of investigation and then an operation, there was no problem getting up to the sum insured,a very helpful and efficient service, cannot recommend highly enough. Reviewed on: 9th September 2021
Robert Davis's avatar
Robert Davis

Very friendly customer services.

5
It very easy to deal when you make a insurance claim. I definitely recommend. Reviewed on: 9th September 2021
Anaira Davis's avatar
Anaira Davis

Not much use at all

1
Dog had cyst which vet drained - but as dog over 8 years old you NEVER get paid out full vet fees or medication. - Then if that isnt enough they deduct £99 from every claim - There is a word for Animal Friends - money grabbing theiving bastards - Think they are disgusting as most pets are not ill when below 8 years but when you want them they dont back up all their claims Bill Rollins Gt Holland - Essex Reviewed on: 9th September 2021
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Bill Rollins

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