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Animal Friends: Pet insurance reviews

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4.69
Based on 642 reviews, last reviewed 26th Sep 2025
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

No friends of animals here! No friends of animals here! They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through... Read more Reviewed on: 26th September 2025
Rachel B's avatar
Rachel B
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (642)

Great Service

5
Hi i joined animal friends after adopting a rescue cat, never had insurance before and always been lucky but there was something about this scamp that made me get him insured, he needed a big eye operation that AF sorted quickly and without any delay, and later got in a fight and needed x rays and antibiotics, only had him 18 months so thank goodness for AF been a godsend, friendly and efficient staff and no nonsense sorting payment. Have recommended to my friends, Reviewed on: 9th September 2021
kim sanderson's avatar
kim sanderson

Kindness and quality of the people

5
When my beautiful Burmese cat became ill and had to visit the pet hospital at Bristol they made it all so much easier to deal with thank you so much for your kindness Reviewed on: 9th September 2021
Anna's avatar
Anna

Great pet insurer

5
Always pay treatment with no quibble and love the Joli app they provide for initial consultations before paying vet fees and their top tip emails for keeping your pet healthy. Reviewed on: 9th September 2021
sarah collin's avatar
sarah collin

Very good company to deal with.

5
Really good at getting claims dealt with very quickly.easy claim form to fill in. Reviewed on: 9th September 2021
Lyn Moseley's avatar
Lyn Moseley

Best pet insurance company!

5
Best pet insurance company! Very reliable, helpful and friendly service. Reviewed on: 9th September 2021
Julie's avatar
Julie

Efficient and helpful

4
My little boy had surgery for a congenital elbow issue the whole process of claiming was dealt with smoothly, efficiently and without delay. So a very stressful time was handled with compassion Reviewed on: 9th September 2021
Stephanie Swift's avatar
Stephanie Swift

Easy Pet Insurance

5
Simple & easy to understand pet insurance which offers several types of cover to suit your needs & your pet. Reviewed on: 9th September 2021
Susan Cocker's avatar
Susan Cocker

Trustworthy and efficient

5
Very easy to set up new policy, I feel we are in good hands Reviewed on: 9th September 2021
Angela's avatar
Angela

Very efficient, easy to use company

5
Kept me involved throughout the whole process of making a claim. Very professional in all aspects. Reviewed on: 9th September 2021
Diane Gosling-Smith's avatar
Diane Gosling-Smith

Experience Value

5
Expert advice and information about your pet without breaking the bank! Reviewed on: 9th September 2021
David Kirk's avatar
David Kirk

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