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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

The best

5
Best I've purchased for my dog. The claim system is so easy and cuts out the worry when your pet is ill. Would highly recommend Reviewed on: 9th September 2021
Debbie Woods's avatar
Debbie Woods

Caring company, who were happy o insure a middle aged ex racing greyhound

5
Helpful, and quick to pay out on the claims we have submitted. Reviewed on: 9th September 2021
LG's avatar
LG

Very fair friendly and professional

5
Have always been very fair when dealing with claims. Easy to deal with and advisors are always friendly and professional. Insurance premiums are very competitive and I regularly recommend Animal Friends to friends and relatives. Reviewed on: 9th September 2021
Kathy Phillips's avatar
Kathy Phillips

Very easy claim.

5
My dog needed a lot of investigation and then an operation, there was no problem getting up to the sum insured,a very helpful and efficient service, cannot recommend highly enough. Reviewed on: 9th September 2021
Robert Davis's avatar
Robert Davis

Very friendly customer services.

5
It very easy to deal when you make a insurance claim. I definitely recommend. Reviewed on: 9th September 2021
Anaira Davis's avatar
Anaira Davis

Not much use at all

1
Dog had cyst which vet drained - but as dog over 8 years old you NEVER get paid out full vet fees or medication. - Then if that isnt enough they deduct £99 from every claim - There is a word for Animal Friends - money grabbing theiving bastards - Think they are disgusting as most pets are not ill when below 8 years but when you want them they dont back up all their claims Bill Rollins Gt Holland - Essex Reviewed on: 9th September 2021
Bill Rollins's avatar
Bill Rollins

Great Service

5
Hi i joined animal friends after adopting a rescue cat, never had insurance before and always been lucky but there was something about this scamp that made me get him insured, he needed a big eye operation that AF sorted quickly and without any delay, and later got in a fight and needed x rays and antibiotics, only had him 18 months so thank goodness for AF been a godsend, friendly and efficient staff and no nonsense sorting payment. Have recommended to my friends, Reviewed on: 9th September 2021
kim sanderson's avatar
kim sanderson

Kindness and quality of the people

5
When my beautiful Burmese cat became ill and had to visit the pet hospital at Bristol they made it all so much easier to deal with thank you so much for your kindness Reviewed on: 9th September 2021
Anna's avatar
Anna

Great pet insurer

5
Always pay treatment with no quibble and love the Joli app they provide for initial consultations before paying vet fees and their top tip emails for keeping your pet healthy. Reviewed on: 9th September 2021
sarah collin's avatar
sarah collin

Very good company to deal with.

5
Really good at getting claims dealt with very quickly.easy claim form to fill in. Reviewed on: 9th September 2021
Lyn Moseley's avatar
Lyn Moseley

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