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Animal Friends: Pet Insurance reviews

4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Efficient and helpful

4
My little boy had surgery for a congenital elbow issue the whole process of claiming was dealt with smoothly, efficiently and without delay. So a very stressful time was handled with compassion Reviewed on: 9th September 2021

Easy Pet Insurance

5
Simple & easy to understand pet insurance which offers several types of cover to suit your needs & your pet. Reviewed on: 9th September 2021

Trustworthy and efficient

5
Very easy to set up new policy, I feel we are in good hands Reviewed on: 9th September 2021

Very efficient, easy to use company

5
Kept me involved throughout the whole process of making a claim. Very professional in all aspects. Reviewed on: 9th September 2021

Experience Value

5
Expert advice and information about your pet without breaking the bank! Reviewed on: 9th September 2021

Great customer care

5
Very easy to speak to a real person, may not be the cheapest but I prefer to know I am getting a reliable great service. Plus all the extras ie vet advice 24/7 is all brilliant Reviewed on: 9th September 2021

Fab

5
Great easy and efficient!! Took a while to pick one glad I found these guys Reviewed on: 9th September 2021

sounds good on paper

4
This is the first time I have used Animal friends pet insurance, I have four dogs three with another company and decided to shop around for my new puppy Animal friends sounded good on paper and up to now I have no complaints Reviewed on: 9th September 2021

Very quick to respond and sympathetic to our loss.

5
One of our cats was hit by a car and died. I advised Animal Friends once we had got over the loss and their response was very sympathetic and the insurance fee, payed in advance, was refunded immediately. Reviewed on: 9th September 2021

No hassle service

5
When my dog was very ill, knowledge that Animal Friends had our backs relieved a lot of stress. Claim was approved and paid within a couple of days of making it. Can't ask for better service. Reviewed on: 9th September 2021

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