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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Best pet insurance company!

5
Best pet insurance company! Very reliable, helpful and friendly service. Reviewed on: 9th September 2021
Julie's avatar
Julie

Efficient and helpful

4
My little boy had surgery for a congenital elbow issue the whole process of claiming was dealt with smoothly, efficiently and without delay. So a very stressful time was handled with compassion Reviewed on: 9th September 2021
Stephanie Swift's avatar
Stephanie Swift

Easy Pet Insurance

5
Simple & easy to understand pet insurance which offers several types of cover to suit your needs & your pet. Reviewed on: 9th September 2021
Susan Cocker's avatar
Susan Cocker

Trustworthy and efficient

5
Very easy to set up new policy, I feel we are in good hands Reviewed on: 9th September 2021
Angela's avatar
Angela

Very efficient, easy to use company

5
Kept me involved throughout the whole process of making a claim. Very professional in all aspects. Reviewed on: 9th September 2021
Diane Gosling-Smith's avatar
Diane Gosling-Smith

Experience Value

5
Expert advice and information about your pet without breaking the bank! Reviewed on: 9th September 2021
David Kirk's avatar
David Kirk

Great customer care

5
Very easy to speak to a real person, may not be the cheapest but I prefer to know I am getting a reliable great service. Plus all the extras ie vet advice 24/7 is all brilliant Reviewed on: 9th September 2021
Carol Young's avatar
Carol Young

Fab

5
Great easy and efficient!! Took a while to pick one glad I found these guys Reviewed on: 9th September 2021
Macpres's avatar
Macpres

sounds good on paper

4
This is the first time I have used Animal friends pet insurance, I have four dogs three with another company and decided to shop around for my new puppy Animal friends sounded good on paper and up to now I have no complaints Reviewed on: 9th September 2021
Joy patilla's avatar
Joy patilla

Very quick to respond and sympathetic to our loss.

5
One of our cats was hit by a car and died. I advised Animal Friends once we had got over the loss and their response was very sympathetic and the insurance fee, payed in advance, was refunded immediately. Reviewed on: 9th September 2021
John Robinson's avatar
John Robinson

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