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Animal Friends: Pet Insurance reviews

4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Excellence

5
Very good advice. Will definitely renew Reviewed on: 9th September 2021

So far so good

5
Haven't had to use them yet. But so far the experience has been good. It was easy to sign up, and their free vet pp if very helpful and a fab idea Reviewed on: 9th September 2021

Absolutely fantastic company

5
I've been with animal friends for years and never had a problem. It's now even better as they have the Joii app where I can talk to a vet about my dog over a video call, anytime of day :-) Reviewed on: 9th September 2021

Upto date information

5
I haven't had to claim on my insurance, luckily, but I am happy with the up to date emails and helpful tips I get from Animal Friends on a regular basis. I can also use the joli app for free if I need to, which is good to know. Reviewed on: 9th September 2021

No quibble,no problem

5
Our wee dog contracted Cushings syndrome and not once have Animal Friends questioned it or failed to pay every month. Reviewed on: 9th September 2021

Great Insurance Company

5
Great insurance company they now insure both my pets, better than the previous insurer. they send helpful emails and have a great app. Reviewed on: 9th September 2021

Comprehensive insurance at a fair price

5
Comprehensive insurance at a fair price and makes navigating the numerous policies less daunting. Love being able to speak to or video call a vet as part of the policy, very reassuring service. Reviewed on: 9th September 2021

Fantastic

5
Really helpful, I had my dog insured with animal friends, unfortunately I lost her. They were so kind and helpful. When I got a new kitten, I didn't think twice about returning to them for her insurance, I didn't even shop around. Reviewed on: 9th September 2021

Full amount of claim made with no problem

5
Excellent service, friendly and helpful. Reviewed on: 9th September 2021

Great pet people

5
I've recently signed up to these & it's been great, even a complimentary phone call to download the app for 24/7 help Reviewed on: 9th September 2021

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