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Animal Friends: Pet insurance reviews

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4.69
Based on 642 reviews, last reviewed 26th Sep 2025
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

No friends of animals here! No friends of animals here! They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through... Read more Reviewed on: 26th September 2025
Rachel B's avatar
Rachel B
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (642)

Great customer care

5
Very easy to speak to a real person, may not be the cheapest but I prefer to know I am getting a reliable great service. Plus all the extras ie vet advice 24/7 is all brilliant Reviewed on: 9th September 2021
Carol Young's avatar
Carol Young

Fab

5
Great easy and efficient!! Took a while to pick one glad I found these guys Reviewed on: 9th September 2021
Macpres's avatar
Macpres

sounds good on paper

4
This is the first time I have used Animal friends pet insurance, I have four dogs three with another company and decided to shop around for my new puppy Animal friends sounded good on paper and up to now I have no complaints Reviewed on: 9th September 2021
Joy patilla's avatar
Joy patilla

Very quick to respond and sympathetic to our loss.

5
One of our cats was hit by a car and died. I advised Animal Friends once we had got over the loss and their response was very sympathetic and the insurance fee, payed in advance, was refunded immediately. Reviewed on: 9th September 2021
John Robinson's avatar
John Robinson

No hassle service

5
When my dog was very ill, knowledge that Animal Friends had our backs relieved a lot of stress. Claim was approved and paid within a couple of days of making it. Can't ask for better service. Reviewed on: 9th September 2021
ChrstAsht@aol.com's avatar
[email protected]

Excellence

5
Very good advice. Will definitely renew Reviewed on: 9th September 2021
Maggie's avatar
Maggie

So far so good

5
Haven't had to use them yet. But so far the experience has been good. It was easy to sign up, and their free vet pp if very helpful and a fab idea Reviewed on: 9th September 2021
Faith Hart's avatar
Faith Hart

Absolutely fantastic company

5
I've been with animal friends for years and never had a problem. It's now even better as they have the Joii app where I can talk to a vet about my dog over a video call, anytime of day :-) Reviewed on: 9th September 2021
Sam's avatar
Sam

Upto date information

5
I haven't had to claim on my insurance, luckily, but I am happy with the up to date emails and helpful tips I get from Animal Friends on a regular basis. I can also use the joli app for free if I need to, which is good to know. Reviewed on: 9th September 2021
Ann Ing's avatar
Ann Ing

No quibble,no problem

5
Our wee dog contracted Cushings syndrome and not once have Animal Friends questioned it or failed to pay every month. Reviewed on: 9th September 2021
Autojohn's avatar
Autojohn

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