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Animal Friends: Pet Insurance reviews

View other Animal Friends products
4.74
Based on 637 reviews, last reviewed 9th Jun 2025
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Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Excellent Service

5
We have had to make claims as our puppy has a gluten intolerance and unfortunately have had two emergency trips to the vets. The vets then contact Animal Friends direct - so easy for the pet owner. Love the regular tips on emails too! Reviewed on: 9th September 2021
Stacey's avatar
Stacey

Brilliant company to deal with

5
I have had occasion to use them twice this year. On one of those occasions our beloved dog died. Our claims were dealt with quickly, efficiently and sensitively. Cannot fault them. Reviewed on: 9th September 2021
evelyn.allardyce1@btinternet.com's avatar
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Very efficient service

5
I really like the video link directly to a vet as this has helped my anxiety of understanding what is going on for my dog when he’s under the weather. The advice has been professional and the link to buy the required medication is time saving and very efficient. I’m very pleased with the service and it’s certainly value for money. Reviewed on: 9th September 2021
susanbkay62@aol.com's avatar
[email protected]

Pet Insurance

5
I am pleased to have my dog insured through this friendly company and will be adding my new puppy in a couple of weeks when Shelby joins our family Reviewed on: 9th September 2021
Sandra Giddins's avatar
Sandra Giddins

Always reliable and empathetic

5
Have been with them a number of years including with age claim illnesses etc., and have found them excellent in all respects Reviewed on: 9th September 2021
Colin Ross's avatar
Colin Ross

Video call

5
Had a video call this morning about my kitten lovely lady very helpful Reviewed on: 9th September 2021
Tina Saxby's avatar
Tina Saxby

Paying out

5
Very quick at settling the bill. Good communication Reviewed on: 9th September 2021
Sue Jordan's avatar
Sue Jordan

Perfect!

5
Thankfully, I have not had to make a claim for my present dog, but several years ago I had to make a claim, and Animal Friends were wonderful! Plus I like to know that I am helping other animals too. S fabulous company! Reviewed on: 9th September 2021
Lynn's avatar
Lynn

Simply the Best!

5
This is the best insurance I have ever used. To be able to speak with a nurse and if required a vet without the stress of getting your pet into the carrier when sometimes you just need advice is so good for both you and your pet. They give excellent advice and will tell you if you have to take your pet to the vet or if not give you some other options. A wonderful service. Reviewed on: 9th September 2021
carol fairbairn's avatar
carol fairbairn

Animal Friends is awesome

5
Animals Friends offers great support to clients and reasonable prices. The newsletters and app are very helpful and offer a lot of information without trying to sell anything. I have the impression of organisation who also cares for staff. I have recommended them several times! Reviewed on: 9th September 2021
Lisa Blackett's avatar
Lisa Blackett

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