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Animal Friends: Pet insurance reviews

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4.69
Based on 642 reviews, last reviewed 26th Sep 2025
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

No friends of animals here! No friends of animals here! They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through... Read more Reviewed on: 26th September 2025
Rachel B's avatar
Rachel B
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (642)

Video call

5
Had a video call this morning about my kitten lovely lady very helpful Reviewed on: 9th September 2021
Tina Saxby's avatar
Tina Saxby

Paying out

5
Very quick at settling the bill. Good communication Reviewed on: 9th September 2021
Sue Jordan's avatar
Sue Jordan

Perfect!

5
Thankfully, I have not had to make a claim for my present dog, but several years ago I had to make a claim, and Animal Friends were wonderful! Plus I like to know that I am helping other animals too. S fabulous company! Reviewed on: 9th September 2021
Lynn's avatar
Lynn

Simply the Best!

5
This is the best insurance I have ever used. To be able to speak with a nurse and if required a vet without the stress of getting your pet into the carrier when sometimes you just need advice is so good for both you and your pet. They give excellent advice and will tell you if you have to take your pet to the vet or if not give you some other options. A wonderful service. Reviewed on: 9th September 2021
carol fairbairn's avatar
carol fairbairn

Animal Friends is awesome

5
Animals Friends offers great support to clients and reasonable prices. The newsletters and app are very helpful and offer a lot of information without trying to sell anything. I have the impression of organisation who also cares for staff. I have recommended them several times! Reviewed on: 9th September 2021
Lisa Blackett's avatar
Lisa Blackett

Good value

5
Helpful when called helpline and decent value with good cover. Reviewed on: 9th September 2021
silverwood101's avatar
silverwood101

Good price

5
I have found Animal Friends very friendly and helpful Reviewed on: 9th September 2021
Diane Rogers 's avatar
Diane Rogers

Highly recommend Animal Friends

5
I have been with animals friends for 5 years, they are always quick to respond and pay out. I wouldn’t go anywhere else. Reviewed on: 9th September 2021
Hayley's avatar
Hayley

Great Price and Service

5
I've insured my pets through many companies but for the last 2 years I've used Animal Friends. They have been great at responding to our questions and the 1 claim we had to submit. I wouldn't hesitate to recommend them to friends and family. Reviewed on: 9th September 2021
Elaine Steven 's avatar
Elaine Steven

Great value even for senior pets

5
When looking to insure our cats we were amazed at some of the prices quoted for our older girl. She’s 11 but healthy. Only vet visits have been for spaying and vaccinations. Animal friends quote was only slightly above the quote for the 4 year old but with a small excess. We have 24 hour live vet calls included which is great and was really helpful during lockdown. Would definitely recommend Reviewed on: 9th September 2021
Anne Watson's avatar
Anne Watson

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