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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Pet Insurance

5
I am pleased to have my dog insured through this friendly company and will be adding my new puppy in a couple of weeks when Shelby joins our family Reviewed on: 9th September 2021
Sandra Giddins's avatar
Sandra Giddins

Always reliable and empathetic

5
Have been with them a number of years including with age claim illnesses etc., and have found them excellent in all respects Reviewed on: 9th September 2021
Colin Ross's avatar
Colin Ross

Video call

5
Had a video call this morning about my kitten lovely lady very helpful Reviewed on: 9th September 2021
Tina Saxby's avatar
Tina Saxby

Paying out

5
Very quick at settling the bill. Good communication Reviewed on: 9th September 2021
Sue Jordan's avatar
Sue Jordan

Perfect!

5
Thankfully, I have not had to make a claim for my present dog, but several years ago I had to make a claim, and Animal Friends were wonderful! Plus I like to know that I am helping other animals too. S fabulous company! Reviewed on: 9th September 2021
Lynn's avatar
Lynn

Simply the Best!

5
This is the best insurance I have ever used. To be able to speak with a nurse and if required a vet without the stress of getting your pet into the carrier when sometimes you just need advice is so good for both you and your pet. They give excellent advice and will tell you if you have to take your pet to the vet or if not give you some other options. A wonderful service. Reviewed on: 9th September 2021
carol fairbairn's avatar
carol fairbairn

Animal Friends is awesome

5
Animals Friends offers great support to clients and reasonable prices. The newsletters and app are very helpful and offer a lot of information without trying to sell anything. I have the impression of organisation who also cares for staff. I have recommended them several times! Reviewed on: 9th September 2021
Lisa Blackett's avatar
Lisa Blackett

Good value

5
Helpful when called helpline and decent value with good cover. Reviewed on: 9th September 2021
silverwood101's avatar
silverwood101

Good price

5
I have found Animal Friends very friendly and helpful Reviewed on: 9th September 2021
Diane Rogers 's avatar
Diane Rogers

Highly recommend Animal Friends

5
I have been with animals friends for 5 years, they are always quick to respond and pay out. I wouldn’t go anywhere else. Reviewed on: 9th September 2021
Hayley's avatar
Hayley

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