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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Animal Friends is awesome

5
Animals Friends offers great support to clients and reasonable prices. The newsletters and app are very helpful and offer a lot of information without trying to sell anything. I have the impression of organisation who also cares for staff. I have recommended them several times! Reviewed on: 9th September 2021
Lisa Blackett's avatar
Lisa Blackett

Good value

5
Helpful when called helpline and decent value with good cover. Reviewed on: 9th September 2021
silverwood101's avatar
silverwood101

Good price

5
I have found Animal Friends very friendly and helpful Reviewed on: 9th September 2021
Diane Rogers 's avatar
Diane Rogers

Highly recommend Animal Friends

5
I have been with animals friends for 5 years, they are always quick to respond and pay out. I wouldn’t go anywhere else. Reviewed on: 9th September 2021
Hayley's avatar
Hayley

Great Price and Service

5
I've insured my pets through many companies but for the last 2 years I've used Animal Friends. They have been great at responding to our questions and the 1 claim we had to submit. I wouldn't hesitate to recommend them to friends and family. Reviewed on: 9th September 2021
Elaine Steven 's avatar
Elaine Steven

Great value even for senior pets

5
When looking to insure our cats we were amazed at some of the prices quoted for our older girl. She’s 11 but healthy. Only vet visits have been for spaying and vaccinations. Animal friends quote was only slightly above the quote for the 4 year old but with a small excess. We have 24 hour live vet calls included which is great and was really helpful during lockdown. Would definitely recommend Reviewed on: 9th September 2021
Anne Watson's avatar
Anne Watson

Helpful and friendly

5
Helpful and friendly, caring advice. Reviewed on: 9th September 2021
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[email protected]

Excellent cover and price

5
Never had to claim fortunately but I highly recommend Animal Friends. Their prices are very competitive and their ethics are second to none. Reviewed on: 9th September 2021
dovecrystals@gmail.com's avatar
[email protected]

Always had multiple pets insured with them

5
Never had any problems with Animal Friends Reviewed on: 9th September 2021
JanetAJones 's avatar
JanetAJones

Friendly, understanding and trustworthy

5
My elderly dog has developed heart issues, Animal Friends have been amazing with my claims. No hassle and payments to my vets are paid on time . Reviewed on: 9th September 2021
Christine's avatar
Christine

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