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Animal Friends: Pet insurance reviews

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4.69
Based on 642 reviews, last reviewed 26th Sep 2025
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

No friends of animals here! No friends of animals here! They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through... Read more Reviewed on: 26th September 2025
Rachel B's avatar
Rachel B
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (642)

Helpful and friendly

5
Helpful and friendly, caring advice. Reviewed on: 9th September 2021
frog@frogshouse.com's avatar
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Excellent cover and price

5
Never had to claim fortunately but I highly recommend Animal Friends. Their prices are very competitive and their ethics are second to none. Reviewed on: 9th September 2021
dovecrystals@gmail.com's avatar
[email protected]

Always had multiple pets insured with them

5
Never had any problems with Animal Friends Reviewed on: 9th September 2021
JanetAJones 's avatar
JanetAJones

Friendly, understanding and trustworthy

5
My elderly dog has developed heart issues, Animal Friends have been amazing with my claims. No hassle and payments to my vets are paid on time . Reviewed on: 9th September 2021
Christine's avatar
Christine

Poppy loves you

5
Good insurance provider helpful tips regularly always a vet to speak to if needed & helps other causes Reviewed on: 9th September 2021
Viv's avatar
Viv

Very reliable

5
Always have good staff when contacting them Reviewed on: 9th September 2021
belarminopamela@yahoo.com's avatar
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Paws 4 thought.

5
A monthly prium for my Cockerpoo is £12.15. For me, it's worth every penny. I've needed Veterinary Care on several occasions and Animal Friends have been there to pick up the bill, apart from the excess. I wouldn't be without Animal Friends as they take away the worry of Vets bills and they are quick to settle the bills too. I recommend you try them, Reviewed on: 9th September 2021
Stuart's avatar
Stuart

Good value

5
Very friendly and professional. Advice is sent by email, I have never had to contact them personally Reviewed on: 9th September 2021
ashton44@live.co.uk's avatar
[email protected]

Excellent Insurance Group

5
Very friendly and supportive. Good reliable insurance for your pets. Reviewed on: 9th September 2021
Lewis Dyke's avatar
Lewis Dyke

Very fast acceptance of claim.

5
My little rescue dog has carcinoma and recently had an operation to remove tumours. Animal Friends paid the vet in a few days and I didn't have to do anything. Very stress free in worrying circumstances! Reviewed on: 9th September 2021
Sue's avatar
Sue

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