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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
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3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Great Price and Service

5
I've insured my pets through many companies but for the last 2 years I've used Animal Friends. They have been great at responding to our questions and the 1 claim we had to submit. I wouldn't hesitate to recommend them to friends and family. Reviewed on: 9th September 2021
Elaine Steven 's avatar
Elaine Steven

Great value even for senior pets

5
When looking to insure our cats we were amazed at some of the prices quoted for our older girl. She’s 11 but healthy. Only vet visits have been for spaying and vaccinations. Animal friends quote was only slightly above the quote for the 4 year old but with a small excess. We have 24 hour live vet calls included which is great and was really helpful during lockdown. Would definitely recommend Reviewed on: 9th September 2021
Anne Watson's avatar
Anne Watson

Helpful and friendly

5
Helpful and friendly, caring advice. Reviewed on: 9th September 2021
frog@frogshouse.com's avatar
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Excellent cover and price

5
Never had to claim fortunately but I highly recommend Animal Friends. Their prices are very competitive and their ethics are second to none. Reviewed on: 9th September 2021
dovecrystals@gmail.com's avatar
[email protected]

Always had multiple pets insured with them

5
Never had any problems with Animal Friends Reviewed on: 9th September 2021
JanetAJones 's avatar
JanetAJones

Friendly, understanding and trustworthy

5
My elderly dog has developed heart issues, Animal Friends have been amazing with my claims. No hassle and payments to my vets are paid on time . Reviewed on: 9th September 2021
Christine's avatar
Christine

Poppy loves you

5
Good insurance provider helpful tips regularly always a vet to speak to if needed & helps other causes Reviewed on: 9th September 2021
Viv's avatar
Viv

Very reliable

5
Always have good staff when contacting them Reviewed on: 9th September 2021
belarminopamela@yahoo.com's avatar
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Paws 4 thought.

5
A monthly prium for my Cockerpoo is £12.15. For me, it's worth every penny. I've needed Veterinary Care on several occasions and Animal Friends have been there to pick up the bill, apart from the excess. I wouldn't be without Animal Friends as they take away the worry of Vets bills and they are quick to settle the bills too. I recommend you try them, Reviewed on: 9th September 2021
Stuart's avatar
Stuart

Good value

5
Very friendly and professional. Advice is sent by email, I have never had to contact them personally Reviewed on: 9th September 2021
ashton44@live.co.uk's avatar
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