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Animal Friends: Pet insurance reviews

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4.69
Based on 642 reviews, last reviewed 26th Sep 2025
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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0%
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3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

No friends of animals here! No friends of animals here! They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through... Read more Reviewed on: 26th September 2025
Rachel B's avatar
Rachel B
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (642)

Thoughtful and pet-centred

4
Lots of helpful extras. Good friendly customer service and timely. Can’t say the same for all insurance companies out there Reviewed on: 9th September 2021
Leigh-Anne Hooper's avatar
Leigh-Anne Hooper

Great tips and updates.

5
Although todate I've not had to call on Animal Friends for insurance assistance (thank goodness), I do like receiving the regular updates with hints & tips, seasonal ailments and how to handle them. Reviewed on: 9th September 2021
Caron Buchan 's avatar
Caron Buchan

Big Thank You to Animal Friends

5
My puppy chihuahua broke her leg and my local vet couldn't help, suggesting that due to the size of her bones it might be better to amputate. They referred her to an orthopaedic specialist who was able to fit the tiniest plate imaginable and the leg was saved. This was an operation which I could never have afforded if it wasn't for Animal Friends. The claim was so easy and they paid both vets promptly and without any fuss. Best of all I have my puppy back whole and healthy. Really can't thank them enough Reviewed on: 9th September 2021
Anne Allum's avatar
Anne Allum

Great cover for ongoing illnesses

5
My dog has many allergies and has been covered by Animal Friends since we got him at 8 weeks old. He is now 9 and he continues to be covered for existing issues as well as new ones. The co-payment now he is older is understandable and we continue to be happy with them. The Joli cover is an added bonus that gives vet support over the phone for peace of mind. Reviewed on: 9th September 2021
S Hamilton's avatar
S Hamilton

Excellent cover

5
It's great cover so easy to set up would recommend Reviewed on: 9th September 2021
David Bray's avatar
David Bray

Recommended

5
Have been with animal friends for many years. Earlier this year one of my cats Munchkin got diagnosed with diabetes. Have never made an insurance claim before but after phoning & completing the claim form all his vet bills have been settled . It was such an easy process & experience. Thank you animal friends. Reviewed on: 9th September 2021
Karin Hill's avatar
Karin Hill

Excellent service

5
I have insured my dog for 2 yrs with Animal Friends, excellent service, very helpful when I’ve rang, good value for money with the extra benefit of having an veteran service at your fingertips 24/7. Can’t recommend highly enough. Reviewed on: 9th September 2021
Kim McCallum's avatar
Kim McCallum

Outstanding claim process

5
When I called regarding the process of a claim, I was given the paperwork and requirements promptly and my claim was paid out within the time frame. Brilliant service!! Reviewed on: 9th September 2021
Elaine Bosse''s avatar
Elaine Bosse'

Easy

5
Easy to apply with them and understand. Reviewed on: 9th September 2021
Ann's avatar
Ann

In good hands

5
We have been with animal friends for at least 9 years. The one time we had a claim, for an operation on my labrador, everything was so straight forward and the insurance was sent straight to our vet within a few days .no hassle,or questions just excellent service. Reviewed on: 9th September 2021
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rose maddock

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