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Animal Friends: Pet Insurance reviews

4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Recommended

5
Have been with animal friends for many years. Earlier this year one of my cats Munchkin got diagnosed with diabetes. Have never made an insurance claim before but after phoning & completing the claim form all his vet bills have been settled . It was such an easy process & experience. Thank you animal friends. Reviewed on: 9th September 2021

Excellent service

5
I have insured my dog for 2 yrs with Animal Friends, excellent service, very helpful when I’ve rang, good value for money with the extra benefit of having an veteran service at your fingertips 24/7. Can’t recommend highly enough. Reviewed on: 9th September 2021

Outstanding claim process

5
When I called regarding the process of a claim, I was given the paperwork and requirements promptly and my claim was paid out within the time frame. Brilliant service!! Reviewed on: 9th September 2021

Easy

5
Easy to apply with them and understand. Reviewed on: 9th September 2021

In good hands

5
We have been with animal friends for at least 9 years. The one time we had a claim, for an operation on my labrador, everything was so straight forward and the insurance was sent straight to our vet within a few days .no hassle,or questions just excellent service. Reviewed on: 9th September 2021

Friendly and efficient

5
Even during lockdown I have been delighted with the Customer Service I've received from Animal Friends. I've been able to get straight through to talk to someone, without having to wait in an interminable queue ( as I've had to with so many service providers). Once through, Animal Friends staff are helpful, friendly, polite, efficient and knowledgeable....all you would hope for really! Reviewed on: 9th September 2021

Best pet insurance

5
Been with this company for years. Always really helpful and offer good advice via email too Reviewed on: 9th September 2021

Best Service

5
The best part of the service is the Joii app, I’ve used it several times and the vets are so helpful and really lovely - plus they do out of hours. The customer service is brilliant too - friendly advisors and a very quick and simple claim service. Reviewed on: 9th September 2021

Excellent Company

5
Very good company dealt with the claim for my other cat (who died) efficiently and quicky. Dealt direct with vet and everything sorted. So now have my present cat insured with them. Reviewed on: 9th September 2021

Easy and efficient

5
The only insurance company I have dealt with that delivers what it says. Reviewed on: 9th September 2021

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