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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Poppy loves you

5
Good insurance provider helpful tips regularly always a vet to speak to if needed & helps other causes Reviewed on: 9th September 2021
Viv's avatar
Viv

Very reliable

5
Always have good staff when contacting them Reviewed on: 9th September 2021
belarminopamela@yahoo.com's avatar
[email protected]

Paws 4 thought.

5
A monthly prium for my Cockerpoo is £12.15. For me, it's worth every penny. I've needed Veterinary Care on several occasions and Animal Friends have been there to pick up the bill, apart from the excess. I wouldn't be without Animal Friends as they take away the worry of Vets bills and they are quick to settle the bills too. I recommend you try them, Reviewed on: 9th September 2021
Stuart's avatar
Stuart

Good value

5
Very friendly and professional. Advice is sent by email, I have never had to contact them personally Reviewed on: 9th September 2021
ashton44@live.co.uk's avatar
[email protected]

Excellent Insurance Group

5
Very friendly and supportive. Good reliable insurance for your pets. Reviewed on: 9th September 2021
Lewis Dyke's avatar
Lewis Dyke

Very fast acceptance of claim.

5
My little rescue dog has carcinoma and recently had an operation to remove tumours. Animal Friends paid the vet in a few days and I didn't have to do anything. Very stress free in worrying circumstances! Reviewed on: 9th September 2021
Sue's avatar
Sue

Thoughtful and pet-centred

4
Lots of helpful extras. Good friendly customer service and timely. Can’t say the same for all insurance companies out there Reviewed on: 9th September 2021
Leigh-Anne Hooper's avatar
Leigh-Anne Hooper

Great tips and updates.

5
Although todate I've not had to call on Animal Friends for insurance assistance (thank goodness), I do like receiving the regular updates with hints & tips, seasonal ailments and how to handle them. Reviewed on: 9th September 2021
Caron Buchan 's avatar
Caron Buchan

Big Thank You to Animal Friends

5
My puppy chihuahua broke her leg and my local vet couldn't help, suggesting that due to the size of her bones it might be better to amputate. They referred her to an orthopaedic specialist who was able to fit the tiniest plate imaginable and the leg was saved. This was an operation which I could never have afforded if it wasn't for Animal Friends. The claim was so easy and they paid both vets promptly and without any fuss. Best of all I have my puppy back whole and healthy. Really can't thank them enough Reviewed on: 9th September 2021
Anne Allum's avatar
Anne Allum

Great cover for ongoing illnesses

5
My dog has many allergies and has been covered by Animal Friends since we got him at 8 weeks old. He is now 9 and he continues to be covered for existing issues as well as new ones. The co-payment now he is older is understandable and we continue to be happy with them. The Joli cover is an added bonus that gives vet support over the phone for peace of mind. Reviewed on: 9th September 2021
S Hamilton's avatar
S Hamilton

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