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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Easy

5
Easy to apply with them and understand. Reviewed on: 9th September 2021
Ann's avatar
Ann

In good hands

5
We have been with animal friends for at least 9 years. The one time we had a claim, for an operation on my labrador, everything was so straight forward and the insurance was sent straight to our vet within a few days .no hassle,or questions just excellent service. Reviewed on: 9th September 2021
rose maddock's avatar
rose maddock

Friendly and efficient

5
Even during lockdown I have been delighted with the Customer Service I've received from Animal Friends. I've been able to get straight through to talk to someone, without having to wait in an interminable queue ( as I've had to with so many service providers). Once through, Animal Friends staff are helpful, friendly, polite, efficient and knowledgeable....all you would hope for really! Reviewed on: 9th September 2021
Christina Starbuck's avatar
Christina Starbuck

Best pet insurance

5
Been with this company for years. Always really helpful and offer good advice via email too Reviewed on: 9th September 2021
Miller Isabella's avatar
Miller Isabella

Best Service

5
The best part of the service is the Joii app, I’ve used it several times and the vets are so helpful and really lovely - plus they do out of hours. The customer service is brilliant too - friendly advisors and a very quick and simple claim service. Reviewed on: 9th September 2021
northcotemathstutor@gmail.com's avatar
[email protected]

Excellent Company

5
Very good company dealt with the claim for my other cat (who died) efficiently and quicky. Dealt direct with vet and everything sorted. So now have my present cat insured with them. Reviewed on: 9th September 2021
Jean Shawcross's avatar
Jean Shawcross

Easy and efficient

5
The only insurance company I have dealt with that delivers what it says. Reviewed on: 9th September 2021
Julia stafford northcote's avatar
Julia stafford northcote

Very helpful!

5
Couldn’t be happier with my pet insurance company. They have been so helpful this year with a claim I made regarding my male cat. They also provide a fantastic app, where you can speak to a vet face to face when your usual surgery is unavailable. Amazing service. Reviewed on: 9th September 2021
Roz Reid's avatar
Roz Reid

Great Cat Insurance

5
Friendly helpful people, insurance at a good price and excellent cover. Reviewed on: 9th September 2021
Ann Atkins's avatar
Ann Atkins

Fabulous

5
Absolutely first class service. Feel so reassured knowing I have such professional caring people to call on. These vets have helped Alfonso massively. I am so grateful to them Reviewed on: 9th September 2021
Kerry 's avatar
Kerry

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