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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Excellent cover

5
It's great cover so easy to set up would recommend Reviewed on: 9th September 2021
David Bray's avatar
David Bray

Recommended

5
Have been with animal friends for many years. Earlier this year one of my cats Munchkin got diagnosed with diabetes. Have never made an insurance claim before but after phoning & completing the claim form all his vet bills have been settled . It was such an easy process & experience. Thank you animal friends. Reviewed on: 9th September 2021
Karin Hill's avatar
Karin Hill

Excellent service

5
I have insured my dog for 2 yrs with Animal Friends, excellent service, very helpful when I’ve rang, good value for money with the extra benefit of having an veteran service at your fingertips 24/7. Can’t recommend highly enough. Reviewed on: 9th September 2021
Kim McCallum's avatar
Kim McCallum

Outstanding claim process

5
When I called regarding the process of a claim, I was given the paperwork and requirements promptly and my claim was paid out within the time frame. Brilliant service!! Reviewed on: 9th September 2021
Elaine Bosse''s avatar
Elaine Bosse'

Easy

5
Easy to apply with them and understand. Reviewed on: 9th September 2021
Ann's avatar
Ann

In good hands

5
We have been with animal friends for at least 9 years. The one time we had a claim, for an operation on my labrador, everything was so straight forward and the insurance was sent straight to our vet within a few days .no hassle,or questions just excellent service. Reviewed on: 9th September 2021
rose maddock's avatar
rose maddock

Friendly and efficient

5
Even during lockdown I have been delighted with the Customer Service I've received from Animal Friends. I've been able to get straight through to talk to someone, without having to wait in an interminable queue ( as I've had to with so many service providers). Once through, Animal Friends staff are helpful, friendly, polite, efficient and knowledgeable....all you would hope for really! Reviewed on: 9th September 2021
Christina Starbuck's avatar
Christina Starbuck

Best pet insurance

5
Been with this company for years. Always really helpful and offer good advice via email too Reviewed on: 9th September 2021
Miller Isabella's avatar
Miller Isabella

Best Service

5
The best part of the service is the Joii app, I’ve used it several times and the vets are so helpful and really lovely - plus they do out of hours. The customer service is brilliant too - friendly advisors and a very quick and simple claim service. Reviewed on: 9th September 2021
northcotemathstutor@gmail.com's avatar
[email protected]

Excellent Company

5
Very good company dealt with the claim for my other cat (who died) efficiently and quicky. Dealt direct with vet and everything sorted. So now have my present cat insured with them. Reviewed on: 9th September 2021
Jean Shawcross's avatar
Jean Shawcross

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