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Animal Friends: Pet Insurance reviews

4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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6%
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2%
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3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Very helpful!

5
Couldn’t be happier with my pet insurance company. They have been so helpful this year with a claim I made regarding my male cat. They also provide a fantastic app, where you can speak to a vet face to face when your usual surgery is unavailable. Amazing service. Reviewed on: 9th September 2021

Great Cat Insurance

5
Friendly helpful people, insurance at a good price and excellent cover. Reviewed on: 9th September 2021

Fabulous

5
Absolutely first class service. Feel so reassured knowing I have such professional caring people to call on. These vets have helped Alfonso massively. I am so grateful to them Reviewed on: 9th September 2021

Amazing!

5
The best insurance company I have ever dealt with. Having had animals for over 40 years I have experienced the good, the bad and the ugly when dealing with animal policies. Animal friends are simply the best !! Reviewed on: 9th September 2021

excellent stress free service

5
These guys were amazing when my cat was very poorly and then he passed passed away, so helpful and the dealt with the vets for me making a stressful time less stressful and one less thing for me to worry about Reviewed on: 9th September 2021

Excellent service

5
Excellent service snd prompt to pay....A1 company Reviewed on: 6th September 2021

Fantastic Insurance

5
Covers everything you need it to great choice when choosing the cover you require for your pet. Reviewed on: 5th September 2021

When you need confidence

5
Confidence in any insurer is paramount and never more so than with animals. Animal Friends have insured our two Briards from Day 1 and have always been there when needed. The cover levels are were adaptable to our needs and the claims service has been astonishingly good. Other insurers make big claims about their cover, premiums or intro offers but none have ever come up to the standard of Animal Friends. We are not switching... Reviewed on: 2nd September 2021

Thoughtful, friendly, reliable

5
I’ve been a customer for about 10 years. I have over the years insured 4 dogs and 4 cats. I love how other animals benefit from me buying my policies. They are competitive, friendly& thoughtful and never had an issue submitting a claim. I recommend to all my friends and family Reviewed on: 2nd September 2021

Great service

5
One of our shihtzu dogs was very ill we took him to chris Carter soton they sorted the problem same day animal freinds paid up straight away to them minus my access so happy top company for sure thank you . Reviewed on: 1st September 2021

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