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Animal Friends: Pet insurance reviews

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4.71
Based on 637 reviews, last reviewed 9th Jun 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (637)

Very helpful!

5
Couldn’t be happier with my pet insurance company. They have been so helpful this year with a claim I made regarding my male cat. They also provide a fantastic app, where you can speak to a vet face to face when your usual surgery is unavailable. Amazing service. Reviewed on: 9th September 2021
Roz Reid's avatar
Roz Reid

Great Cat Insurance

5
Friendly helpful people, insurance at a good price and excellent cover. Reviewed on: 9th September 2021
Ann Atkins's avatar
Ann Atkins

Fabulous

5
Absolutely first class service. Feel so reassured knowing I have such professional caring people to call on. These vets have helped Alfonso massively. I am so grateful to them Reviewed on: 9th September 2021
Kerry 's avatar
Kerry

Amazing!

5
The best insurance company I have ever dealt with. Having had animals for over 40 years I have experienced the good, the bad and the ugly when dealing with animal policies. Animal friends are simply the best !! Reviewed on: 9th September 2021
suem15@live.co.uk's avatar
[email protected]

excellent stress free service

5
These guys were amazing when my cat was very poorly and then he passed passed away, so helpful and the dealt with the vets for me making a stressful time less stressful and one less thing for me to worry about Reviewed on: 9th September 2021
JoG's avatar
JoG

Excellent service

5
Excellent service snd prompt to pay....A1 company Reviewed on: 6th September 2021
Carolyne Houghton's avatar
Carolyne Houghton

Fantastic Insurance

5
Covers everything you need it to great choice when choosing the cover you require for your pet. Reviewed on: 5th September 2021
Natalie Williamson's avatar
Natalie Williamson

When you need confidence

5
Confidence in any insurer is paramount and never more so than with animals. Animal Friends have insured our two Briards from Day 1 and have always been there when needed. The cover levels are were adaptable to our needs and the claims service has been astonishingly good. Other insurers make big claims about their cover, premiums or intro offers but none have ever come up to the standard of Animal Friends. We are not switching... Reviewed on: 2nd September 2021
Stewart Anderson's avatar
Stewart Anderson

Thoughtful, friendly, reliable

5
I’ve been a customer for about 10 years. I have over the years insured 4 dogs and 4 cats. I love how other animals benefit from me buying my policies. They are competitive, friendly& thoughtful and never had an issue submitting a claim. I recommend to all my friends and family Reviewed on: 2nd September 2021
Marina Edwards's avatar
Marina Edwards

Great service

5
One of our shihtzu dogs was very ill we took him to chris Carter soton they sorted the problem same day animal freinds paid up straight away to them minus my access so happy top company for sure thank you . Reviewed on: 1st September 2021
Steve evans's avatar
Steve evans

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