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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Amazing!

5
The best insurance company I have ever dealt with. Having had animals for over 40 years I have experienced the good, the bad and the ugly when dealing with animal policies. Animal friends are simply the best !! Reviewed on: 9th September 2021
suem15@live.co.uk's avatar
[email protected]

excellent stress free service

5
These guys were amazing when my cat was very poorly and then he passed passed away, so helpful and the dealt with the vets for me making a stressful time less stressful and one less thing for me to worry about Reviewed on: 9th September 2021
JoG's avatar
JoG

Excellent service

5
Excellent service snd prompt to pay....A1 company Reviewed on: 6th September 2021
Carolyne Houghton's avatar
Carolyne Houghton

Fantastic Insurance

5
Covers everything you need it to great choice when choosing the cover you require for your pet. Reviewed on: 5th September 2021
Natalie Williamson's avatar
Natalie Williamson

When you need confidence

5
Confidence in any insurer is paramount and never more so than with animals. Animal Friends have insured our two Briards from Day 1 and have always been there when needed. The cover levels are were adaptable to our needs and the claims service has been astonishingly good. Other insurers make big claims about their cover, premiums or intro offers but none have ever come up to the standard of Animal Friends. We are not switching... Reviewed on: 2nd September 2021
Stewart Anderson's avatar
Stewart Anderson

Thoughtful, friendly, reliable

5
I’ve been a customer for about 10 years. I have over the years insured 4 dogs and 4 cats. I love how other animals benefit from me buying my policies. They are competitive, friendly& thoughtful and never had an issue submitting a claim. I recommend to all my friends and family Reviewed on: 2nd September 2021
Marina Edwards's avatar
Marina Edwards

Great service

5
One of our shihtzu dogs was very ill we took him to chris Carter soton they sorted the problem same day animal freinds paid up straight away to them minus my access so happy top company for sure thank you . Reviewed on: 1st September 2021
Steve evans's avatar
Steve evans

Good value for money

5
Great value for money insurance policy, especially as it included free 24/7 online vet access, I have used this quite a few times being an anxious cat mum! I also appreciate the emails with tips and offers in. Reviewed on: 31st August 2021
Sarah 's avatar
Sarah

True Friends to the Animals and their owners

5
Very friendly company looking after their clients: pets and their owner. They deliver what they promise with very affordable prices. Their name perfectly describes this company. I’m so happy to chose Animals Friends!!! Thank you! Reviewed on: 31st August 2021
Edyta Kaminska's avatar
Edyta Kaminska

Best pet insurer

5
Have been a customer for a few years with our rescue dogs. When we lost them they were so understanding. A fantastic service from everyone we have had contact with. Reviewed on: 31st August 2021
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Paul Johnson

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