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Animal Friends: Pet insurance reviews

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4.71
Based on 637 reviews, last reviewed 9th Jun 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (637)

Good value for money

5
Great value for money insurance policy, especially as it included free 24/7 online vet access, I have used this quite a few times being an anxious cat mum! I also appreciate the emails with tips and offers in. Reviewed on: 31st August 2021
Sarah 's avatar
Sarah

True Friends to the Animals and their owners

5
Very friendly company looking after their clients: pets and their owner. They deliver what they promise with very affordable prices. Their name perfectly describes this company. I’m so happy to chose Animals Friends!!! Thank you! Reviewed on: 31st August 2021
Edyta Kaminska's avatar
Edyta Kaminska

Best pet insurer

5
Have been a customer for a few years with our rescue dogs. When we lost them they were so understanding. A fantastic service from everyone we have had contact with. Reviewed on: 31st August 2021
Paul Johnson's avatar
Paul Johnson

Everything you need from an insurer

5
We have had 3 dogs with AF, the first 2 died at 8 and 4, and although the costs accrued during their lifetimes were higher than the premiums paid the company had no hesitation in paying out for the bills we had received from the vets. They also sent a card when we lost our last girl which proves that they go above and beyond in their customer card. Can’t recommend highly enough Reviewed on: 31st August 2021
Kim Austin's avatar
Kim Austin

Helpful & Recommended

5
Easy to set up and claims easy to follow up. Good customer service and reasonable price. Reviewed on: 31st August 2021
Sarah AC's avatar
Sarah AC

Great Service!

5
My cat has been insured with Animal Friends for all of his 9years. During this time he has needed emergency treatment for bladder problems and his insurer paid up promptly without quibbling about cost which, as a pensioner, was very helpful to me. Highly recommended! Reviewed on: 31st August 2021
Molly Evans's avatar
Molly Evans

Friendly low cost insurance

5
Friendly low cost insurance for my babies , I like the fact they support animal charities too Reviewed on: 31st August 2021
Jemma Collins 's avatar
Jemma Collins

Easy set up, hassle free

5
Nice and easy to set up, well explained and simple! Heard great things from family so recently started insuring our new addition with them and so far so good! Reviewed on: 31st August 2021
Amy's avatar
Amy

A caring pet insurance company

5
I have had to claim twice for my Patterdale Terrier and both times they have handled the claim promptly Reviewed on: 31st August 2021
Len Smith's avatar
Len Smith

Great affordable cover

5
Faultless service when I had an unexpected vet visit for my dog Reviewed on: 24th August 2021
Lisa Matthews's avatar
Lisa Matthews

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