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Animal Friends: Pet Insurance reviews

4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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6%
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2%
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0%
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3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Good value for money

5
Great value for money insurance policy, especially as it included free 24/7 online vet access, I have used this quite a few times being an anxious cat mum! I also appreciate the emails with tips and offers in. Reviewed on: 31st August 2021

True Friends to the Animals and their owners

5
Very friendly company looking after their clients: pets and their owner. They deliver what they promise with very affordable prices. Their name perfectly describes this company. I’m so happy to chose Animals Friends!!! Thank you! Reviewed on: 31st August 2021

Best pet insurer

5
Have been a customer for a few years with our rescue dogs. When we lost them they were so understanding. A fantastic service from everyone we have had contact with. Reviewed on: 31st August 2021

Everything you need from an insurer

5
We have had 3 dogs with AF, the first 2 died at 8 and 4, and although the costs accrued during their lifetimes were higher than the premiums paid the company had no hesitation in paying out for the bills we had received from the vets. They also sent a card when we lost our last girl which proves that they go above and beyond in their customer card. Can’t recommend highly enough Reviewed on: 31st August 2021

Helpful & Recommended

5
Easy to set up and claims easy to follow up. Good customer service and reasonable price. Reviewed on: 31st August 2021

Great Service!

5
My cat has been insured with Animal Friends for all of his 9years. During this time he has needed emergency treatment for bladder problems and his insurer paid up promptly without quibbling about cost which, as a pensioner, was very helpful to me. Highly recommended! Reviewed on: 31st August 2021

Friendly low cost insurance

5
Friendly low cost insurance for my babies , I like the fact they support animal charities too Reviewed on: 31st August 2021

Easy set up, hassle free

5
Nice and easy to set up, well explained and simple! Heard great things from family so recently started insuring our new addition with them and so far so good! Reviewed on: 31st August 2021

A caring pet insurance company

5
I have had to claim twice for my Patterdale Terrier and both times they have handled the claim promptly Reviewed on: 31st August 2021

Great affordable cover

5
Faultless service when I had an unexpected vet visit for my dog Reviewed on: 24th August 2021

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