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Animal Friends: Pet Insurance reviews

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4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
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Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Competitive & Efficient

5
After 14 years I had to make a claim. Was entered by my vet on the Pawtel and processed and paid out working 3 days. No quibbles no fuss. Reviewed on: 23rd August 2021
CLAIR 's avatar
CLAIR

Brillitant Service!

5
Any dealings I have had with Animal Friends has been very professional, friendly, quick, and efficient. Reviewed on: 20th July 2021
Charlie Rodford's avatar
Charlie Rodford

Don't Do It

1
Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021
Sam Wright's avatar
Sam Wright

Supportive during a difficult time

5
Animal Friends were supportive whilst our cat was undergoing treatment and, when we sadly lost her, helped us work out what our policy entitled us to, financially. Easy to talk to, the advisors knew the products inside out. Reviewed on: 2nd March 2021
Sarah Keery's avatar
Sarah Keery

Steer clear please!

1
Yes, if your pet does more than breathe before you took out your policy it will be “a pre existing condition or clinical sign” don’t be fooled.... I only gave 1 star so I could leave a review, a minor cough, some minor diarrhoea, minor ear infection, common urinary infection, bout of sickness, a limp....they will literally find any excuse to not pay out... apparently they’ve advised me you have to tell them every time you have been to the vets which isn’t part of their annual vaccination? They will then add a clause to your policy that anything! And I mean anything linked to that vet visit isn’t covered.... so a cough, diarrhoea, sickness...you name it, they won’t for example cover ‘digestive’ related problems in the future. Now I’m a reasonable person, I have 4 dogs and have only ever made a claim on pet insurance twice in ten years (obviously NOT with this ridiculous company) my dog who’s nearly ten had a common UTI over 6 months ago which cleared up after 3 days with antibiotics, no issues since, she was rushed in as an emergency 6 months later as she couldn’t urinate, she had surgery which removed 50 tiny stones from her bladder, an overnight stay and a bill of £2500.... very relieved to say she’s doing great! However they are trying to link a common UTI which occurs commonly in older female dogs and is stated in veterinary research that a uti can be a sign but cannot be solely relied upon to diagnose bladder stones... I have undertaken much research and sought advice from numerous vets who confirm a common uti could not be linked to these bladder stones 6 months later without her suffering some sort of urinary issues during the past 6 months, it’s not possible.... my advice is, if you are considering changing your policy to this company do not expect them to pay out if your beloved pet unfortunately needs veterinary treatment because they scrutinise your pets medical history and find something to link it to. I can’t bare to think how many pets have suffered and been put down due to this unscrupulous companies decisions and heartbroken owners who can’t afford to pay because they won’t cover the cost... don’t do it! I have made a complaint to the financial ombudsman, which by the way costs you nothing and is easy to do, however due to the current climate this may take some time.... I have one of the more expensive lifetime policies which obviously means nothing, I’ve made my complaint to them and they have given their ‘final decision’ so the battle goes on..... Just don’t do it please! Reviewed on: 13th November 2020
Cat Shanahan's avatar
Cat Shanahan

Keeping my cats covered

5
Great prices and decent cover options for my three cats that gives me peace of mind. They're always easy to contact and the website is fab. Great experience overall. Reviewed on: 18th September 2020
Eleanor Rose Parker's avatar
Eleanor Rose Parker

Shocking - just out to get money

1
Left animal friends as they refused to pay for treatment. They were no help with bereavement. The process is confusing. I'll never use it again. Reviewed on: 6th August 2020
Nikki's avatar
Nikki

Easy to deal with. Pay quickly

5
Every time I have had to deal with this company (and there have been a few) they have been superb and paid out quickly Reviewed on: 1st August 2020
Jenny's avatar
Jenny

No fuss pet insurance

5
Changed to this company about a year ago and wish I had done so sooner. Now enjoying lower premiums than my previous insurer plus a fast payout when making a claim. Reviewed on: 26th July 2020
Hayley Atkins's avatar
Hayley Atkins

Everything you need

5
They include everything you need and make it clear Reviewed on: 13th July 2020
Helen Markham's avatar
Helen Markham

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