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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Great service

5
One of our shihtzu dogs was very ill we took him to chris Carter soton they sorted the problem same day animal freinds paid up straight away to them minus my access so happy top company for sure thank you . Reviewed on: 1st September 2021
Steve evans's avatar
Steve evans

Good value for money

5
Great value for money insurance policy, especially as it included free 24/7 online vet access, I have used this quite a few times being an anxious cat mum! I also appreciate the emails with tips and offers in. Reviewed on: 31st August 2021
Sarah 's avatar
Sarah

True Friends to the Animals and their owners

5
Very friendly company looking after their clients: pets and their owner. They deliver what they promise with very affordable prices. Their name perfectly describes this company. I’m so happy to chose Animals Friends!!! Thank you! Reviewed on: 31st August 2021
Edyta Kaminska's avatar
Edyta Kaminska

Best pet insurer

5
Have been a customer for a few years with our rescue dogs. When we lost them they were so understanding. A fantastic service from everyone we have had contact with. Reviewed on: 31st August 2021
Paul Johnson's avatar
Paul Johnson

Everything you need from an insurer

5
We have had 3 dogs with AF, the first 2 died at 8 and 4, and although the costs accrued during their lifetimes were higher than the premiums paid the company had no hesitation in paying out for the bills we had received from the vets. They also sent a card when we lost our last girl which proves that they go above and beyond in their customer card. Can’t recommend highly enough Reviewed on: 31st August 2021
Kim Austin's avatar
Kim Austin

Helpful & Recommended

5
Easy to set up and claims easy to follow up. Good customer service and reasonable price. Reviewed on: 31st August 2021
Sarah AC's avatar
Sarah AC

Great Service!

5
My cat has been insured with Animal Friends for all of his 9years. During this time he has needed emergency treatment for bladder problems and his insurer paid up promptly without quibbling about cost which, as a pensioner, was very helpful to me. Highly recommended! Reviewed on: 31st August 2021
Molly Evans's avatar
Molly Evans

Friendly low cost insurance

5
Friendly low cost insurance for my babies , I like the fact they support animal charities too Reviewed on: 31st August 2021
Jemma Collins 's avatar
Jemma Collins

Easy set up, hassle free

5
Nice and easy to set up, well explained and simple! Heard great things from family so recently started insuring our new addition with them and so far so good! Reviewed on: 31st August 2021
Amy's avatar
Amy

A caring pet insurance company

5
I have had to claim twice for my Patterdale Terrier and both times they have handled the claim promptly Reviewed on: 31st August 2021
Len Smith's avatar
Len Smith

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