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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Everything you need from an insurer

5
We have had 3 dogs with AF, the first 2 died at 8 and 4, and although the costs accrued during their lifetimes were higher than the premiums paid the company had no hesitation in paying out for the bills we had received from the vets. They also sent a card when we lost our last girl which proves that they go above and beyond in their customer card. Can’t recommend highly enough Reviewed on: 31st August 2021
Kim Austin's avatar
Kim Austin

Helpful & Recommended

5
Easy to set up and claims easy to follow up. Good customer service and reasonable price. Reviewed on: 31st August 2021
Sarah AC's avatar
Sarah AC

Great Service!

5
My cat has been insured with Animal Friends for all of his 9years. During this time he has needed emergency treatment for bladder problems and his insurer paid up promptly without quibbling about cost which, as a pensioner, was very helpful to me. Highly recommended! Reviewed on: 31st August 2021
Molly Evans's avatar
Molly Evans

Friendly low cost insurance

5
Friendly low cost insurance for my babies , I like the fact they support animal charities too Reviewed on: 31st August 2021
Jemma Collins 's avatar
Jemma Collins

Easy set up, hassle free

5
Nice and easy to set up, well explained and simple! Heard great things from family so recently started insuring our new addition with them and so far so good! Reviewed on: 31st August 2021
Amy's avatar
Amy

A caring pet insurance company

5
I have had to claim twice for my Patterdale Terrier and both times they have handled the claim promptly Reviewed on: 31st August 2021
Len Smith's avatar
Len Smith

Great affordable cover

5
Faultless service when I had an unexpected vet visit for my dog Reviewed on: 24th August 2021
Lisa Matthews's avatar
Lisa Matthews

Competitive & Efficient

5
After 14 years I had to make a claim. Was entered by my vet on the Pawtel and processed and paid out working 3 days. No quibbles no fuss. Reviewed on: 23rd August 2021
CLAIR 's avatar
CLAIR

Brillitant Service!

5
Any dealings I have had with Animal Friends has been very professional, friendly, quick, and efficient. Reviewed on: 20th July 2021
Charlie Rodford's avatar
Charlie Rodford

Don't Do It

1
Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021
Sam Wright's avatar
Sam Wright

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