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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (553 reviews)

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3.70

Based on 553 reviews, last reviewed 20th Feb 2026

95% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva for Value Aviva were the cheapest quote for renewing my car insurance by far Reviewed on: 22nd January 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (553)

Great

Great service received from Aviva Reviewed on: 11th September 2019

Great service on the phone

The call handler was extremely politely, friendly yet professional. I was impressed. Reviewed on: 11th September 2019

Efficient telpehone service

A good understanding of renewal policies when conducted with an adviser over the telephone,. a friendly and understanding approach Reviewed on: 6th September 2019

Easy to renew, decent and online car and home insurance app

Fairly competitive renewal prices with an easy to use app with car insurance and home insurance documents all in one place. Reviewed on: 3rd September 2019

Reliable and good rates

I have multiple products with Aviva, and they reward me with a multi-product discount. That's quite a treat for my loyalty. The car insurance works well. I never had to make a claim. I like how they provide all the information I need to make a decision in the annual renewal. Reviewed on: 2nd September 2019

Good Value

Multicar insurance gives good value cover and big savings on individual policies. Reviewed on: 1st September 2019

Quick, easy and clear

I changed my vehicle on my insurance recently, normally this would take a long phone call, an admin fee and a large charge on top. I was pleasantly surprise by Aviva, I could do it in my own time online, save the admin fee, and luckily had no extra to pay. It was so easy and was nice to be able to tick off one of my new car change over jobs in time. Reviewed on: 1st September 2019

Claim sorted in 48 hours

I had an accident whereby I went into the central reservation of the M4 motorway, I thought I would be without a car for a good week, but they managed to pay me within 1 day ! I was in my new car 48 hours after the incident. Such a quick and amazing claims service provided by Aviva Reviewed on: 1st September 2019

good service

friendly staff and a quick easy quote Reviewed on: 31st August 2019

Customer Service

Good customer service makes one want to stay on with them. Reviewed on: 31st August 2019

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