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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (553 reviews)

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3.70

Based on 553 reviews, last reviewed 20th Feb 2026

95% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva for Value Aviva were the cheapest quote for renewing my car insurance by far Reviewed on: 22nd January 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (553)

Brillant service and price!

Really friendly staff and a renewal quote that was by far the best having used price comparison sites. Aviva rewards its customers! Reviewed on: 25th August 2017

No issues, decent service.

Never had to make a claim, so no complaints. Reviewed on: 25th August 2017

Very good service

Always outstanding with service, price and care they also offer their customers offers and prizes with sweepstakes etc Reviewed on: 19th August 2017

Brilliant value

Excellent customer service. Wish every insurance company were as helpful and as reasonably priced. Reviewed on: 16th August 2017

Matched my cheapest quote

I was with aviva last year and this year when I found a cheaper quote for my renewal they matched it. Reviewed on: 16th August 2017

Multi car policy heaven

Having spent hours researching car insurance for our 3 family - and some websites being less able to link info than an unravelling jumper - I stumbled across Aviva. Hurray - info copied across, saved on useful tabs, didn't need same hints typing in again and again and when I phoned to ask something the guy I spoke to was knowledgeable, enthusiastic and friendly. Reviewed on: 16th August 2017

Cheap and straightforward.

I switched to Aviva when my previous insurer quoted an unreasonably high premium for renewal. Changing to Aviva was a smooth and easy process, the policy cost 75% less than my previous one and all staff at Aviva who helped me were efficient and friendly. Reviewed on: 4th August 2017

Getting expensive

Used to be competitive, but now less so. When making a claim they are keen on getting ratings and feedback, less so on keeping you informed about the actual claim process. Reviewed on: 1st August 2017

Excellent Service

Aviva has installed a tracker in my vehicle, and I get regular updates on my driving quality. I've moved from bronze to silver to gold, so it has encouraged my driving to be safer. Installation was done very quickly and efficiently by a lovely chap. I have also had excellent interactions with their customer services with queries I have had. Quick to get through to UK call centre staff member, and all of them seem to have all the knowledge required. Ther is no passing around of your call requiring reiteration of your original question. So far, of the many companies that I have used over the 30 odd years of driving, Aviva has been the best. Reviewed on: 1st August 2017

Simple and personal

So easy to access all of my important documents on the go and the best price around. Currently going through my first ever claim and they are making it really easy. Reviewed on: 1st August 2017

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