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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.82 (549 reviews)

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3.73

Based on 549 reviews, last reviewed 20th Oct 2025

1800% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

51%

23%

20%

Latest highest rating:

5

Great value. Great value. Much cheaper than other insurance. Reviewed on: 7th October 2025

Latest lowest rating:

1

Not good! I went with Aviva for my insurance after getting a new car. I filled in all the extras etc and clicked protect no claims, however this did not add on.... Read more Reviewed on: 20th October 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (549)

Super Car Insurer

After my daughter had a car accident she was traumatised but Aviva sorted it all out very quickly, arranged a lovely courtesy car and gave her a very fair compensation package for her 'unable to repair' car. Reviewed on: 13th August 2016

Good quality service

I've been with Aviva for a few years now and I can't fault their service. They've been reliable and I've dealt with their call center a few times and they're very helpful. Reviewed on: 12th August 2016

Not what it says on the tin

Their "offers" come with a lot of conditions, and therefore very hard to redeem. Reviewed on: 12th August 2016

Good service - expensive renewals

really good service at every stage with the company - but the price was very high compared to others and in the end I couldn't justify the cost of staying with them the second year- which was a shame! Reviewed on: 12th August 2016

Excellent Customer Service

I have had car insurance with Aviva now for a few years and have thought about moving to another company sometimes. I always check around when my renew comes in to see if I can get a better deal. Some quotes appear cheaper but then when you add all the extras I already get they are much the same cost. I like the customer service at Aviva, there is always a helpful person to make sure you receive the information you want. No going around in circles getting passed around different department. Reviewed on: 9th August 2016

Great service and competitive price

Great price and high level of service Reviewed on: 8th August 2016

Fantastic

Fantastic cheap cover!! Plus the more polices you have with them, the better the discount Reviewed on: 6th August 2016

Seemed a good price

Responsive to changes during the year, without admin charges Reviewed on: 2nd August 2016

great staff

phoned up for a quote and the lady on phone was very helpful and profeshonal Reviewed on: 1st August 2016

Good value but beware of

Found Aviva to be the cheapest car insurance provider after receiving my renewal quote and using multiple comparison sites. Beware of smallprint stating the repairs must be carried out by Aviva recommended garages. Unfortunately I founf the only Aviva garage after taking out the policy and found some terrible reviews. Reviewed on: 1st August 2016

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