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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.79 (517 reviews)

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3.62

Based on 517 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Claim response Helpful sorted all aspects of accident Reviewed on: 2nd April 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (517)

CheekyCharges Campaigner

I have not had to use my insurance provider yet (thankfully!) as i have not been involved in a car accident and therefore have not needed to claim on my insurance. however the service i am provided is brilliant, i can easily access my policy documents all in one place, and the website is very user friendly. I recently moved house and it only took 5 minutes to change my policy details, and the information was all available online instantly. So very happy with their level of service. Reviewed on: 26th February 2016

Worth checking

We are currently using Aviva not only for our car insurance but also house and contents. They are worth checking out when you are looking at renewal as do not appear on comparison sites. Their quotes are usually competitive and if you have more than one product with them you qualify for a further discount. Also worth checking cashback sites as you will often find a cash back deal if you are a new customer. Reviewed on: 24th December 2015

Easy application and smooth process

Simple application and good value for money would recommend Reviewed on: 24th December 2015

Easy to arrange and good value

I recently passed my driving test and although not young (28) I struggled to find cover on a comparison site for under £1000. I tried the Aviva site and got it for under £400 (although I added some extras so came to just over this). The quote was easy to get and the info clear - they even sent a text you could keep on your phone with your policy number and contact details. It was also far easier to use than the comparison sites and the cover was better (some dreadful hidden excesses on other sites). Overall very impressed and I got £80 cash back through quidco. Reviewed on: 24th December 2015

Viva L'Aviva

I came across Aviva last year on a price comparison site. I ended up going through a cashback site instead and using the Aviva website directly. I found getting a quote easy enough to do, quite similar to most sites really, but it seemed that little more straightforward and quick to do. You can save the quote or set up an account, and the site offers a range of information on the products and services they provide. Buying the insurance was easy to do and you get a My Aviva account. To minimise paper, you can have all of your documents in your account online. I wasn't sure about this first, but it actually works well; I can find what I need, save it to my own computer, access it any time. I didn't have endless calls or emails from them, just a courtesy call afterwards to make sure I was happy. The price quoted was actually very decent compared to competitors, and the renewal price beat what I could find online too, so I've stuck with them for another year, something I've not done before. All in all, pretty happy with them, but I can't comment much further than the purchase process as I've not made claims, changed details etc with them. Reviewed on: 24th December 2015

Brilliant online experience

I was looking around for cheap car insurance and I found the website so easy to use. All questions were set out and easy to answer. Once you filled in the questions the cost at the end was easy to understand and also you had the option to add other products onto the package if you wanted too. Reviewed on: 24th December 2015

it is over priced.

in my opinion Aviva is extremely over priced for what it offers you. Reviewed on: 13th November 2015

good customer service

good customer service with some complex terms and conditions . overall ok Reviewed on: 7th November 2015

good experience

quote for insurance came out cheaper than other companys. easy to buy online and website easy to navigate Reviewed on: 30th August 2015

good price

found this to be the best price when going through price comparison sites. Easy to use site and quick to buy insurance Reviewed on: 26th August 2015

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