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Aviva: Car Insurance reviews

3.59
Based on 517 reviews, last reviewed 2nd Apr 2025
50% decrease in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
23%
See only 3 star reviews
5%
See only 2 star reviews
1%
See only 1 star reviews
21%

Latest highest rating:

5

Claim response Helpful sorted all aspects of accident Reviewed on: 2nd April 2025
Hatim's avatar
Hatim

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025
Nigel B's avatar
Nigel B

About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (517)

Good prices and service

4
Customer service is great and they really helped me fins the best deal (even if it did mean a black box in my car) Reviewed on: 10th May 2016

Found policy that protects 3 years NCB.

5
The best rated company that offers No Claims Protection after 3 years for £40. (An offer that should be promoted more.) A very easy website to navigate and get a quote which is saved for 60 days. Not the most competitive prices and does not appear on comparison sites unlike it's sister company QuoteMeHappy. Reviewed on: 4th April 2016

good

5
Found the quote from Aviva to be better than the others on go compare. It was easy buying from them and you also feel better dealing with them as they are a well known name Reviewed on: 28th March 2016

Excellent service with a cyber smile

5
I have used Aviva car insurance in the past but always compare prices each year when it comes to renewal as saving money is key for me particularly at the moment as I'm on maternity leave. However, Aviva came up for a second time and I was so pleased to see this. As I change insurers most years I have tried out a number of companies so am able to give an honest comparison review of customer experience. Aviva has by far the best online database for policy documentation that I have come across. You have one log in username and you're able to access all your policies in the same place. This is so much easier than trading through millions of old emails looking for the policy yours flagged as current. Recently this also meant that o was able to access my policy remotely when I didn't have phone access (battery had died again) but I quickly needed to check I was covered for something. It was a like saver! The log in area is easy to navigate and nice and you can print just what you need instead of receiving through the post lots of papers one then need to file and store. I highly recommend them and just hope they continue to be priced competitively so o can carry on using them. Reviewed on: 28th March 2016

good

5
Had been through the price comparison sites but also decided to try aviva direct as they dont appear on them. Found them to be cheaper by over £50, so went with them, It was a straighfoward and easy process to buy online Reviewed on: 28th March 2016

good price and extras

5
Changed to Aviva after price comparison, also got a bonus cashback through another site. Good levels of cover compared to some other companies too e.g. personal belongings allowance. Reviewed on: 28th March 2016

CheekyCharges Campaigner

3
To much paper waste, they send to to much mail. I had to change the address for couple of months and they rise the price, after the 2 months i called them to change it back again and again they rise the price. i was expecting to go back to usual price when i started with them. everytime i ask why they say is exposed area Reviewed on: 10th March 2016

CheekyCharges Campaigner

4
ok but charged when I changed jobs Reviewed on: 7th March 2016

Good service

4
Been with aviva a few years, I've had no problems so far! Reviewed on: 3rd March 2016

CheekyCharges Campaigner

4
I think they give a good service, I've had no problems so far Reviewed on: 28th February 2016

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