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Aviva: Car Insurance reviews

3.65
Based on 512 reviews, last reviewed 20th Jan 2025
96% decrease in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
23%
See only 3 star reviews
5%
See only 2 star reviews
1%
See only 1 star reviews
21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024
SimonR's avatar
SimonR

Latest lowest rating:

1

Aviva is a scam insurance. Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they clo... Read more Reviewed on: 20th January 2025
Rita M's avatar
Rita M

About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (512)

good price and extras

5
Changed to Aviva after price comparison, also got a bonus cashback through another site. Good levels of cover compared to some other companies too e.g. personal belongings allowance. Reviewed on: 28th March 2016

CheekyCharges Campaigner

3
To much paper waste, they send to to much mail. I had to change the address for couple of months and they rise the price, after the 2 months i called them to change it back again and again they rise the price. i was expecting to go back to usual price when i started with them. everytime i ask why they say is exposed area Reviewed on: 10th March 2016

CheekyCharges Campaigner

4
ok but charged when I changed jobs Reviewed on: 7th March 2016

Good service

4
Been with aviva a few years, I've had no problems so far! Reviewed on: 3rd March 2016

CheekyCharges Campaigner

4
I think they give a good service, I've had no problems so far Reviewed on: 28th February 2016

CheekyCharges Campaigner

5
I have not had to use my insurance provider yet (thankfully!) as i have not been involved in a car accident and therefore have not needed to claim on my insurance. however the service i am provided is brilliant, i can easily access my policy documents all in one place, and the website is very user friendly. I recently moved house and it only took 5 minutes to change my policy details, and the information was all available online instantly. So very happy with their level of service. Reviewed on: 26th February 2016

Worth checking

5
We are currently using Aviva not only for our car insurance but also house and contents. They are worth checking out when you are looking at renewal as do not appear on comparison sites. Their quotes are usually competitive and if you have more than one product with them you qualify for a further discount. Also worth checking cashback sites as you will often find a cash back deal if you are a new customer. Reviewed on: 24th December 2015

Easy application and smooth process

5
Simple application and good value for money would recommend Reviewed on: 24th December 2015

Easy to arrange and good value

4
I recently passed my driving test and although not young (28) I struggled to find cover on a comparison site for under £1000. I tried the Aviva site and got it for under £400 (although I added some extras so came to just over this). The quote was easy to get and the info clear - they even sent a text you could keep on your phone with your policy number and contact details. It was also far easier to use than the comparison sites and the cover was better (some dreadful hidden excesses on other sites). Overall very impressed and I got £80 cash back through quidco. Reviewed on: 24th December 2015

Viva L'Aviva

4
I came across Aviva last year on a price comparison site. I ended up going through a cashback site instead and using the Aviva website directly. I found getting a quote easy enough to do, quite similar to most sites really, but it seemed that little more straightforward and quick to do. You can save the quote or set up an account, and the site offers a range of information on the products and services they provide. Buying the insurance was easy to do and you get a My Aviva account. To minimise paper, you can have all of your documents in your account online. I wasn't sure about this first, but it actually works well; I can find what I need, save it to my own computer, access it any time. I didn't have endless calls or emails from them, just a courtesy call afterwards to make sure I was happy. The price quoted was actually very decent compared to competitors, and the renewal price beat what I could find online too, so I've stuck with them for another year, something I've not done before. All in all, pretty happy with them, but I can't comment much further than the purchase process as I've not made claims, changed details etc with them. Reviewed on: 24th December 2015

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