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Aviva: Health insurance reviews

Name: Health insurance
Rating: 1.79 (195 reviews)

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1.78

Based on 195 reviews, last reviewed 21st Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

72%

Latest highest rating:

4

Good website easy to navigate. Good website easy to navigate. Good products Reviewed on: 21st February 2026

Latest lowest rating:

1

Through my employer I was a group scheme member BUT Through my employer I was a group scheme member. I was asked to submit both an invoice and a receipt for a pacemaker check. This I did on 22/12/2025. ... Read more Reviewed on: 9th February 2026

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About this product

Aviva health insurance helps pay for private medical care for short-term injuries or illnesses.

You'll have access to a range of private hospitals and facilities that include Circle, Nuffield, Spire and NHS private units. Aviva won't increase premiums at first renewal if you haven't made a claim that's reduced your no claim discount level.

Aviva health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Health insurance reviews (195)

Review of the Aviva, Health insurance:

Shocking!

I have just had to cancel my AVIVA private health. It is the worst experience ever. When it came to a claim I had to wait up to 2+ hours on the phone, then they would not process the claim, I had to go through NHS (but continued to pay circa £299 a month but yet use the NHS! I appealed then they realised that I was in the right. They apologised and promised a £30 refund which I do not even know when I will receive this. I normally have BUPA or AXA PPP (which are much better). I will never take out an AVIVA policy again! steer clear of them! Reviewed on: 2nd December 2023

Sympathetic without being condescending

My husband has suffered 2 strokes & gone through treatment for throat cancer in the last 2 years. When I phoned Aviva after the most recent stroke they were extremely helpful & I was very happy with the service I got from them. Reviewed on: 15th July 2017

Linked Common Cold as pre conditon

Please avoid. Linked common cold as pre-condition symptoms when i asked them for referral to specialist as my child was unwell.. From morning i was continuously on phone calls . Just when you think you have insurance to cover you for your family and then they link to such common symptoms. Reviewed on: 16th November 2016

Aviva health care

Luckily not had to use it but good to have it as a back up. Time will tell how good they are when it comes to an actual claim Reviewed on: 15th August 2016

Brilliant

Great service from start to finish. Great customer experience on the phone lines. Reviewed on: 13th August 2016

Fantastic health insurance

I'd had health insurance for a while, but since I was diagnosed with Breast Cancer it has really come into its own! There is a dedicated oncology team, and every call and claim has been so easy and straightforward, thank you for making a difficult time much easier Reviewed on: 13th August 2016

great service and even seem to care about the customer !

I have had health insurance with this company for two decades and they have been delightful to deal with , well-trained staff off great advice when switching products and cover and any claims have been dealt with efficiently and promptly Reviewed on: 12th August 2016

Recently claimed for pulling my back

The process for claiming was quite easy, although I was originally told I needed to obtain a letter from my GP for referral. However, I never sent this through as the GP did not provide it as promised, but despite this the claim was paid in full directly to the physiotherapist. No other problems with the claim, great service. Reviewed on: 1st August 2016

Unbelievable

My experience was incredible my auntie has copd and ashma and this company covered everything that needed to be sorted.... Reviewed on: 29th March 2016

CheekyCharges Campaigner

Had it through work as a benefit - never any problems when needed! Reviewed on: 12th March 2016

CheekyCharges Campaigner

Used them for a few years with work as part of my health insurance benefit. Never had any problems! Reviewed on: 12th March 2016

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Aviva: Health insurance reviews

100% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Aviva Health insurance reviews (195)

Shocking!

Sympathetic without being condescending

Linked Common Cold as pre conditon

Aviva health care

Brilliant

Fantastic health insurance

great service and even seem to care about the customer !

Recently claimed for pulling my back

Unbelievable

CheekyCharges Campaigner

CheekyCharges Campaigner

Do you have a different Aviva product?

Want to see more from Aviva?

Lifetime Mortgage

Landlord Insurance

Pet Insurance

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