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AXA: Car insurance reviews

Name: Car insurance
Rating: 2.99 (163 reviews)

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2.68

Based on 163 reviews, last reviewed 1st Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

AXA Car insurance reviews (163)

Review of the AXA, Car insurance:

Been over 2 years since accident.

Been over 2 years since accident. Went to court and other guy admitted liability . Since then axa have still got my case open and my no claims is still affected . Never reply to emails . Terrible customer service Reviewed on: 28th December 2024

Axa direct

Thankfully I've never had to have much dealings with my insurance company. However any time I have contacted them their customer service is excellent. They answer queries and questions quickly and continue to keep you up to date with emails. Cost wise they have always been the cheapest local company to me and then lower my cover cost when I recommended my partner to the same company. Reviewed on: 23rd September 2018

I saved hundreds

Hundreds of pounds cheaper than my renewal quote and that's with breakdown cover thrown in Reviewed on: 28th August 2018

Good, sturdy insurance company

Fast and simple, I have been with this company for the last 3 years. When there was an issue it was sorted quickly and efficiently. Reviewed on: 22nd August 2018

Not the best customer service

I bumped by car and it took over 1hr on hold to get through to talk to anyone about the incident. Reviewed on: 16th August 2018

Samochod

Full professionals and chip services Reviewed on: 10th August 2018

Happy

Very helpful friendly staff, no problems with this insurance Reviewed on: 25th July 2018

Friendly, flexible and helpful.

This is my second year with AXA Insurance and wont be my last. The advisers are always extremely helpful and polite. The cover is explained clearly. The price is VERY competitive. Just can't prise them enough. Reviewed on: 20th July 2018

Great!

I was on my mums insurance since I passed my driving test at 18 and this year I have only got my own car as I was away at university for three years. Got a great deal with AXA and I am so happy have had no problems so far! Definitely recommend Reviewed on: 18th July 2018

Great service

Excellent service would recommend Reviewed on: 20th June 2018

Totally Incompetent

AXA's Claims staff are shockingly bad at their jobs or the department is just ridiculously understaffed - it took more than 9 months for them to deal with one claim and over 6 months to deal with another. Refuse to provide a courtesy car for repairs even though I was entitled to it under my policy, lied about witnesses not sending statements and sending allegations to Third Party insurers. The department is supposed to be open from 8-5 Monday to Friday but you still get an out of office message when trying to call after 8am and you have to wait at least 40 minutes just for someone to answer the phone. Worst customer service experience ever! AXA will cost you a lot of time and money for absolutely nothing. Reviewed on: 4th April 2018

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