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Bank of Scotland: Car insurance reviews

View other Bank of Scotland products
1.50
Based on 25 reviews, last reviewed 1st Oct 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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4%
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4%
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72%

Latest highest rating:

4

Competitive and helpful, but don't be stung on renewal! Bank of Scotland offers competitive prices for car insurance, but like others, they do have a tendency to put prices up after a year, although this ti... Read more Reviewed on: 23rd August 2024
Melissa G's avatar
Melissa G

Latest lowest rating:

1

AVOID this company Changed my car and tried to change insurance accross. Rang them and tgey told me my car did not exist and I could not get it insured. I went elsewhere... Read more Reviewed on: 1st October 2025
Derek J's avatar
Derek J
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About this product

Bank of Scotland car insurance is arranged and administered by BISL limited.

You can upgrade your Bank of Scotland car insurance policy by choosing from extra cover options including guaranteed replacement car, breakdown cover and keycare cover. Electric car insurance cover benefits are also included.

Bank of Scotland car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bank of Scotland before, you can also leave a review and share your experience.

Bank of Scotland Car insurance reviews (25)

Review of the Bank of Scotland, Car insurance:

Absolutely don't buy!

1
Absolutely don't buy! They only take money, no help. I waited 3 months for the garage. From 16 of July my car is in the garage for They say there are no parts. No information, no contact from garage. (Bodywise on Kirkcaldy) I was writing a complaint to the Bank, they write lies that they talked to the garage. I went to the garage, the garage says that no one talked to them. My car had an accident on April 1 and it is still in the garage!!!! 6 months!!!! The Bank of Scotland no help and customer service are very bad. They are not interested in your car or help. I wanted to take the car back I said I would take it and that when the parts are there I will bring the car back. They started lying that the car has to go through inspection, that it is in the garage disassembled and they have to check what is broken. My car has been parked for 2.5 months and they haven't checked what's broken? And they said earlier that they were waiting for parts. What parts if they don't know what's broken? Don't buy this insurance! I'm warning you. Reviewed on: 30th September 2024
Nat R's avatar
Nat R

Horrendous

1
Don't give yourself the headache. Cowboys and daylight robbers. Reviewed on: 31st January 2022
Ryan Craik's avatar
Ryan Craik

Abysmal customer service

1
I was charged an admin fee for an error on my online account which was not of my making. The complaints manager was both confrontational and would not listen to reason. I would not use this insurance company again. Disappointed and angry!! Reviewed on: 10th November 2021
John's avatar
John

Great rate for car insurance with added bonus gift card

5
Bank of Scotland turned out to be the cheapest for my car insurance with the added bonus of a gift card thrown in! Reviewed on: 12th July 2020
John's avatar
John

coned into renewing my policy

1
After receiving my renewal quote which was £110 more than the previous year, I compared other insurers who were a lot cheaper. I contacted the bank of Scotland insurance and over the phone they could drop it to almost what it had been previously. Now one month later they have taken the full amount quoted in the renewal. Its 2 days after my policy expired and they say they cant change it as they could not offer me any cheaper. I've been lie to and seriously angry. please stay clear of this company. Reviewed on: 11th July 2020
Graeme Lumsden's avatar
Graeme Lumsden

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