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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.97 (312 reviews)

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3.86

Based on 312 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

21%

10%

13%

Latest highest rating:

5

Easy to obtain, Cashback Rewards, Wasy to use websit... Easy to obtain, Cashback Rewards, Wasy to use website, Good Credit, Reviewed on: 12th June 2025

Latest lowest rating:

1

Barclaycard slashed my creditcard limit from £5800 t... Barclaycard slashed my creditcard limit from £5800 too £1300 in the first instance which was very close to what I had accumulated on the card, without... Read more Reviewed on: 12th June 2025

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About this product

Barclaycard Platinum Credit Card reviews (312)

Review of the Barclaycard, Platinum Credit Card:

Great customer service and flexibility

I needed to contact them to change the method of paying my bill. The customer service advisor was very helpful and explained the process fully as well as offering options on how to set this up. We chose the best method based o my circumstances and all details were followed up with an email explaining what had happend. Very impressed. Reviewed on: 6th May 2016

First credit card

I was originally approved for a credit card by Barclays and recently upgraded uk platinum. Really happy with Barclays overall. Reviewed on: 18th July 2023

Very good offers

Periodical balance transfer and money transfer offers are very handy Reviewed on: 14th July 2023

Worst Customer Service ever

After excepting a credit card offer from Barclays through my AARP membership, I immediately gave them information for two balance, transfers. The balance transfers with 0% interest were the sole reason I excepted the credit card offer to begin with. After waiting a few weeks, one of my statement still was not reflecting that the transfer has been made.. When I contacted Barclays, they told me that it failed to process, but they could not tell me why. When I asked how to resolve it, they said they could not help me as it had been over 45 days and I was required to do the transfer in that time period. I spoke with a customer care center supervisor named Kevin, who assured me that he could see that I had provided all information necessary for the balance transfer well ahead of the 45 days. However, since there was a problem on their end (one, they never made any attempt to resolve) he was not able to resubmit it. He acknowledged that I provided all the information to them for the balance transfer well within the required timeline. However, despite it, not being my fault, they could not resubmit and would not honor the original offer. He also assured me that I would be wasting my time to try and escalate it further as he was the final authority, and there was no one else that it could be escalated to. Reviewed on: 21st June 2023

No hassle credit card

Decent limit, clear statements, good reminder when direct debit due to be collected Reviewed on: 5th June 2023

Excellent fuss-free credit card

Great credit card, easy to use app and internet banking site and excellent customer service- they send a reminder to pay the bill, and another on the day if I have forgot to pay ggmeaning that I avoid late payment charges. Reviewed on: 1st June 2023

DONT BOTHER

I’ve been a Barclays and Barclaycard customer for over 20 years and their customer service is atrocious there’s no benefit to being a long standing customer I’ve received no help or assistance regarding my card Reviewed on: 1st June 2023

Help ned

Good service and rates help me a lot when I need to buy a car as gave a good credit points Reviewed on: 31st May 2023

Great customer service and easy to use on the app

Very helpful customer service. Easy to use and check my account through the app. Reviewed on: 31st May 2023

Good perks & easy to use app

Really good credit card to have. The app & website are very easy to use. Good customer service to. Reviewed on: 31st May 2023

Trusted

You can trust Barclaycard as they have excellent customer services. Reviewed on: 31st May 2023

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