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Barclays: Current Account reviews

Name: Current Account
Rating: 4.59 (4824 reviews)

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4.45

Based on 4,824 reviews, last reviewed 9th Feb 2025

50% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Great customer service will share my experience Great customer service will share my experience Reviewed on: 17th January 2025

Latest lowest rating:

1

After over 20 years banking with them I was debanked... After over 20 years banking with them I was debanked by Barclays, who refused to give me a reason. They closed all my accounts except for my mortgage,... Read more Reviewed on: 9th February 2025

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current Account reviews (4824)

Awful in branch experience

Terrible experience in the Lancaster branch recently. They no longer have cashiers or a counter. I was expected to pay a bill using a machine similar to an ATM - the bill was for Barclaycard and bore a QR code which the machine is supposed to scan. The machine didn't scan it - on speaking to a male member of staff (40's, glasses, balding, didn't get his name as he disappeared quickly) I was told that I'd have to type the number in myself. No apology for the machine not working as it should. No interest in my honest feedback. He walked off and his other male colleague just smirked throughout the interaction without offering to help. I have since closed my Barclaycard and Barclays Bank accounts via the Switch service to Natwest and have been paid £200 for doing this. Reviewed on: 9th March 2023

You can Bank on Barclays

I’ve been a Customer for more than 10 Years Barclays is so Professional i always get my Pay 1 Day before the Due date not all banks do this Reviewed on: 9th March 2023

Slow app & slow chat!

Honestley, logging into the Barclays bank app feels like I am connected to dial up broadband. I have other banking apps that just load and open so they have no excuse and its not at my end. The chat feature in the app was just as slow. I had an unexpected payment taken and tried to sort it. I waited ages for a reply and when they did I never got a notification on my phone yet notifications were on so hours had passed. I would not recommend them Reviewed on: 9th March 2023

Very good service,very quick response and reliable

Barclays have always been great with customer service ensuring that the issue is resolved with a great explanation and resolution Reviewed on: 9th March 2023

Excellent Service

Spotted potential fraud before I realised and contacted me immediately. Staff were so helpful and sorted everything quickly and without any hassle. Couldn’t fault the service and it made me feel that my account was protected Reviewed on: 9th March 2023

Great App and Branch banking

App is easy to use with built in security. Phone and branch staff are always polite and very helpful. Barclays offers me a wide range of products. Reviewed on: 9th March 2023

Great bank - have been banking with Barclays for years

Barclays has been my very first bank account since my pre teens. It has been very reliable throughout the years, especially with the cost of living crisis. Their team and online banking has helped me to monitor and save my money Reviewed on: 9th March 2023

Great bank to be with!

Always quick to answer problems - great customer service Reviewed on: 9th March 2023

Trustworthy and great customer service

I have had an account with Barclays for a long time due to their highly dependable and helpful customer service. Their security is very good and have flagged unusual transactions in the past to check they were authentic. Only improvement would be an easier to use app with more features and money management tools Reviewed on: 9th March 2023

Brilliant bank

Brilliant Bank bringing revolutionary solutions together with excellent customer service Reviewed on: 9th March 2023

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