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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Local business dealing

Friendly accessible, local. We've never had any issues with the society and are more than happy with our service. Reviewed on: 26th April 2023

Reply from Bath Building Society Thank you for this feedback, its appreciated. Charlotte Tillen, Savings Support Manager Response date: 27th April 2023

Online chat

Almost instant answer to my question. Very impressed Reviewed on: 24th April 2023

Reply from Bath Building Society Thank you for this feedback, its great to hear, Charlotte Tillen, Savings Support Manager Response date: 25th April 2023

PCC Charity Account

Faster typists in the chat window Reviewed on: 24th April 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 27th April 2023

Always efficient and helpful, Corinne Stokes is extremely efficient and always responds timely.

very customer accommodating. No nonsense attitude, unlike the larger institutions. I have referred to Corinne above. Reviewed on: 24th April 2023

Reply from Bath Building Society Thank you for your great feedback, it was lovely to read. I have passed this back to Corinne and the team. Charlotte Tillen, Savings Support Manager Response date: 25th April 2023

Always professional, in branch and online

Always prompt and professional both in branch and online Reviewed on: 24th April 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 25th April 2023

Good rates with friendly, personal service

Bath Building Society have good rates, but it's their super helpful and efficient staff that make me want to stay with them. They're always helpful, polite and keen to get you sorted. Reviewed on: 21st April 2023

Reply from Bath Building Society Thank you for your great feedback, especially regarding our team, I will pass this back to them. Charlotte Tillen, Savings Support Manager Response date: 23rd April 2023

Enquiry about setting up a Trust Account

Straight forward and simple to deal with... also very helpful. Reviewed on: 21st April 2023

Reply from Bath Building Society Thank you for your feedback, it's great to hear. Charlotte Tillen, Savings Support Manager Response date: 23rd April 2023

Excellent

Very helpful response and no delay Reviewed on: 20th April 2023

Reply from Bath Building Society Thank you for your review, its appreciated. Charlotte Tillen, Savings Support Manager Response date: 21st April 2023

closing my cash Isa

On 14 February I visited the offices of Yorkshire Building Soc in Downend, and set up an account for them to transfer the funds from my Bath Building soc Cash Isa across. The Transfer was rejected and despite at least five visits and new applications being made and my phoning Bath Building Soc on at least 3 occasions the Bath Building Soc would not transfer my Isa. It was a disappointing end to my experience with BBS. My only option was to close the Cash Isa account - have the funds refunded and open a new account and I understand that this could have affected my cash Isa. Reviewed on: 19th April 2023

Reply from Bath Building Society I am sorry to see that you have had a poor experience in transferring your ISA. I would like to investigate this and get a better understanding of what went wrong as it should be a relatively simple process. Perhaps you could contact us directly to give us more detail. Colin McDougall, Chief Commercial Officer. Response date: 19th April 2023

Review

Helpful staff. I wish you hadn't closed the agency in Midsomer Norton. Reviewed on: 18th April 2023

Reply from Bath Building Society Thanks for your feedback. It was a difficult decision to close this agency but on balance we believe it was the right decision given the relatively low usage of this agency v the cost of maintaining it. Being member owned, rather than shareholder owned, the costs saved have been reinvested for the benefits of all of our members. Colin McDougall, Chief Commercial Officer. Response date: 19th April 2023

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