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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2064 reviews)

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4.69

Based on 2,064 reviews, last reviewed 27th Aug 2025

72% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Helpful and efficient Helpful and efficient , responsive to requests and speedy service Reviewed on: 27th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2064)

Efficient service

BBS are always efficient and respond quickly. Recommended based on their excellent customer service. Reviewed on: 17th January 2022

Reply from Bath Building Society Thanks for the wonderful feedback! Holly, Customer Service Team Response date: 25th January 2022

Speedy and efficient

Question answered fully and clearly. Reviewed on: 17th January 2022

Reply from Bath Building Society Many thanks for the 5* review! Holly, Customer Service Team Response date: 25th January 2022

Great customer support over live chat

I had a problem with the website and Chelsea solved it in a few minutes over live chat. Reviewed on: 13th January 2022

Reply from Bath Building Society I'm pleased we could help, thanks for the review! Holly, Customer Service Team Response date: 17th January 2022

Great customer service.

I wasn't able to open my account but that was because I didn't fit the criteria. They were friendly, prompt and knowledgable. Thank you. Reviewed on: 13th January 2022

Reply from Bath Building Society Thanks for the 5* star review! Holly, Customer Service Team Response date: 17th January 2022

Very helpful online chat

I had an online chat with Chelsea today who was very helpful answering my queries. She provided all the answers I need to get started with an account with peace of mind. Reviewed on: 12th January 2022

Reply from Bath Building Society Thanks so much for taking the time to review us! Holly, Customer Service Team Response date: 17th January 2022

A simple and easy to use CHAT system that worked perfectly

Friendly and there is someone there Reviewed on: 10th January 2022

Reply from Bath Building Society Such nice feedback, thankyou! Holly, Customer Service Team Response date: 11th January 2022

Statements

Barry Morgan was able to help me very quickly regarding our account. Reviewed on: 10th January 2022

Reply from Bath Building Society I'm pleased Barry was able to help you, thanks for the feedback. Holly, Customer Service Team Response date: 11th January 2022

Excellent help with online banking query

Friendly and efficient service, as always Reviewed on: 7th January 2022

Reply from Bath Building Society I'm glad we could help, thanks for taking the time to review us! Holly, Customer Service Team Response date: 11th January 2022

Web Chat question

Very helpful and quick response on Web Chat, thank you. Reviewed on: 7th January 2022

Reply from Bath Building Society Many thanks for the 5* review! Holly, Customer Service Team Response date: 11th January 2022

Very helpful and friendly servive from Liz

It has a more personal feel than other large financial organisations Reviewed on: 6th January 2022

Reply from Bath Building Society This is fantastic to hear, thanks! Holly, Customer Service Team Response date: 11th January 2022

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