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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2064 reviews)

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4.69

Based on 2,064 reviews, last reviewed 27th Aug 2025

73% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Helpful and efficient Helpful and efficient , responsive to requests and speedy service Reviewed on: 27th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2064)

Excellent customer service

Very easy to telephone and speak to someone and also to receive a call back when required Reviewed on: 28th January 2022

Quick and efficient

I was linked to someone via chat very quickly and they were both helpful and efficient in helping me out with what I needed to do Reviewed on: 28th January 2022

Chat line

Holly on the Chat line resolved matters quickly and efficiently. Reviewed on: 26th January 2022

Customer Service the Way It Used To Be

The title says it all. This is one of the few places where the personal touch is still taken seriously and the staff are genuinely pleasant and always willing to help. So glad to see that this approach is also carried through to their online platforms too. Long may it continue. Reviewed on: 25th January 2022

Enquiry about children's accounts

Chelsea was very helpful at answering all my questions promptly via our online chat. Reviewed on: 24th January 2022

Reply from Bath Building Society Thanks so much for the great review, we appreciate it! Holly, Customer Service Team Response date: 25th January 2022

Assistance from Barry

The assistance which today was provided over the telephone by Barry was just what was required. Further Barry was polite and courteous. Reviewed on: 21st January 2022

Reply from Bath Building Society Thankyou for your review, I will pass on your kind words to Barry! Holly, Customer Service Team Response date: 25th January 2022

Chelsea was very helpful with enquiry on chat

Not yet a customer but hope to be tomorrow Reviewed on: 20th January 2022

Reply from Bath Building Society Thankyou for the 5* review, I will pass onto Chelsea :-) Holly, Customer Service Team Response date: 25th January 2022

Liz answered the chat very promptly & gave me useful advice.

I am in favour of independent local mutual societies like BBS Reviewed on: 20th January 2022

Reply from Bath Building Society I’m glad Liz was able to help, thanks for taking the time to feedback to us! holly, Customer Service Team Response date: 25th January 2022

Easy to open account and efficient customer service

It was very easy to open my Junior Saver account online. Customer service responded within a day to any issues. Great experience overall. Reviewed on: 18th January 2022

Reply from Bath Building Society Thankyou Alex for the fantastic feedback. Holly, Customer Service Team Response date: 25th January 2022

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