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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2296 reviews)

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4.73

Based on 2,296 reviews, last reviewed 2nd Mar 2026

223% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Personal service It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2296)

excellent customer service

The online chat is very good and quick and always helpful Reviewed on: 27th June 2022

Reply from Bath Building Society Great to hear and thanks for your feedback, Louise Head of Savings Support Response date: 28th June 2022

quick, efficient service

very helpful service and quick to reply. disappointing that unable to transfer funds online and have to send a message to request it. Reviewed on: 21st June 2022

Reply from Bath Building Society Thank you for your feedback, we are working on our online proposition, and we will have a mobile app soon which will make transferring funds so much easier. Louise, Head of Savings support. Response date: 28th June 2022

Super service at Wood Street branch

Super service at Wood Street branch thank you for opening our account today, Tracey made it so easy for us. Reviewed on: 14th June 2022

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the team, Louise Head of Savings Support. Response date: 22nd June 2022

Prompt and efficient service

Holly replied to my email the next morning and had already carried out my request. Very efficient. Reviewed on: 14th June 2022

Reply from Bath Building Society This is great to hear, thanks for your feedback, Louise Head of Savings Support. Response date: 22nd June 2022

Very helpful, excellent customer service

Applying for a Junior saver account for my grandchildren was very easy. The online chat (Liz was brilliant) and the email help were both excellent. Reviewed on: 9th June 2022

Reply from Bath Building Society Thanks you for the Feedback ,i will pass it on to the team, Louise Head of Savings Support Response date: 10th June 2022

Online chat

The online chat was easy and got the answer i needed immediately. Great service Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 10th June 2022

Online problem solving

Not obviously, I will look at the account to see how to add an account. Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 10th June 2022

Efficient as always

My requested transaction was carried out as promptly as ever. Reviewed on: 6th June 2022

Reply from Bath Building Society Thanks for taking the time to review us, we appreciate it! Holly, Customer Service Team Response date: 6th June 2022

Junior Saver account

Barry was super helpful and sorted the issue with log on so thank Barry. I would say BBS needs to simplify the log in and re-set password process as I am an experienced online banking user, yet felt this was not user friendly and intuitive at all. Way too many steps that were not straight forward to follow so had to call instead. Reviewed on: 31st May 2022

Reply from Bath Building Society Thank you for your feedback, and the log in process is something we are working on. Louise Head of Savings Support Response date: 1st June 2022

Superb Service

I had reason to telephone BIBS expecting the usual impersonal reception only to be amazed when a living person answered my call. It turned out to be Jane Cox who immediately understood my request and promised to send the appropriate paperwork for signing that day. Needless to say it arrived ! Every Financial organisation in the country should take a training course from BIBS in how to simply answer customers questions. Well done Jane , my grateful thanks. Barrie Dunn Reviewed on: 30th May 2022

Reply from Bath Building Society This is great Feedback, i will pass it onto Jane and the team, Louise Head of Savings Support. Response date: 1st June 2022

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