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Bath Building Society: Savings reviews

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4.69
Based on 2,061 reviews, last reviewed 18th Aug 2025
70% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025
tmto 's avatar
tmto

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Quick and easy help online

5
I used the chat feature today to discuss savings options, the member of staff answered quickly and provided the answers I needed. Reviewed on: 22nd September 2021
BBS Member's avatar
BBS Member

My phone query for a Tax certificate to complete my tax return

5
My query was answered and explained simply and a paper copy emailed within 20 minutes. The service is friendly, easy and efficient. Reviewed on: 21st September 2021
BBS Member's avatar
BBS Member

Brilliant and prompt customer service unlike other big 4 banks on the high street

5
Customer service is prompt and no non sense so far Reviewed on: 21st September 2021
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BBS Member
Reply from Bath Building Society Thanks for taking the time to review us! We appreciate it. Holly, Customer Service Team Response date: 21st September 2021
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Bath Building Society

Best Customer service by Jane -She was welll informed and prompt

5
Ease of opening an account online Reviewed on: 20th September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society This is fantastic, I will pass on the lovely feedback to Jane. Holly, Customer Service Team Response date: 21st September 2021
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Bath Building Society

Savings review

5
Great accounts, lovely staff - fab! Super as you are! Reviewed on: 17th September 2021
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Savings Customer

Fast, friendly and efficient service

5
All my dealings with Bath Building Society have been pleasant experiences. The phone is answered promptly and requests are dealt with without delay. Reviewed on: 17th September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Many thanks for your lovely review. Holly, Customer Service Team Response date: 21st September 2021
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Bath Building Society

Savings review

5
The service was smooth and easy throughout. Corrine provided a personal, timely and professional service - very refreshing Reviewed on: 16th September 2021
Savings Customer's avatar
Savings Customer

Savings review

5
Personal service, local branch office with friendly, well trained and knowledgeable team Reviewed on: 15th September 2021
Savings Customer's avatar
Savings Customer

Savings review

4
Customer service great at Midsomer Norton. Less complex security questions online Reviewed on: 14th September 2021
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Savings Customer

Great on line chat service

5
I used the chat service to help with account maintenance today. Quick, efficient and accurate. Perfect, thanks. Reviewed on: 14th September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Hello, So pleased you had efficient service on chat, thank you for taking the time to send your response. Many Thanks, Caroline , Customer Support Department. Response date: 16th September 2021
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Bath Building Society

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