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Bath Building Society: Savings reviews

View other Bath Building Society products
4.74
Based on 2,349 reviews, last reviewed 24th Jun 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026
Julie B's avatar
Julie B

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026
Stephen P's avatar
Stephen P
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Bath Building Society Branch Review

5
The can do approach which contrasts with most other banking organisations Reviewed on: 30th September 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for this great feedback. Charlotte Tillen, Savings Support Manager Response date: 11th October 2022
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Bath Building Society

Bath Building Society Branch Review

5
Very helpful clear information given- all questions answered Reviewed on: 30th September 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 4th October 2022
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Bath Building Society

Quick and helpful customer service

5
I did a live chat with Olivia about a query regarding if/when an app would be released. I got through to her really quickly, and she answered my question really quickly too! It was clear she understood my question, wanted to help me, and was very knowledgable. Great Customer Service (as always!) from Bath Building Society. Reviewed on: 29th September 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks for this great feedback, I will pass this over to Olivia and the team. Charlotte Tillen, Savings Support Manager Response date: 3rd October 2022
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Bath Building Society

Great local building society

5
Polite and helpful staff, good savings interest rates. Only downside is you have to live in bath £££ Reviewed on: 27th September 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks for the great feedback. We don't like putting any restrictions on our savings but occasionally we have to so that we can protect the rates we can offer. Where we do, we typically restrict availability to those that live, work or study in Bath and of course our existing members. As soon as we are able to do so we will remove such restrictions. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2022
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Bath Building Society

Brilliant service

5
From opening to now everything has been easy and kept well informed Reviewed on: 27th September 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your great feedback. Much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2022
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Bath Building Society

Great service

5
Easy to contact and get problems solved Reviewed on: 26th September 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Great feedback. Thank you. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2022
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Bath Building Society

Class Customer Service

5
Olivia helped me in the online chat, it was really helpful I got what I wanted with ease. She made the process very smooth and clear. Deserves a payrise! Reviewed on: 26th September 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback regarding Olivia. She has recently joined us so it was lovely to hear this feedback, I will pass this over to her and the team. Charlotte Tillen, Savings Support Manager Response date: 27th September 2022
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Bath Building Society

Annual request

5
I make the same payment request everything for tax payments and without fail BBS has completed the request promptly and in perfect time for us to make onward payment. A great service. Reviewed on: 22nd September 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback on our annual statement process. Charlotte Tillen, Savings Support Manager Response date: 23rd September 2022
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Bath Building Society

Withdrawal request

5
Thank you for prompt reply from email enquiry. Reviewed on: 21st September 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback, very pleased to hear that you were happy with our withdrawal service. Response date: 23rd September 2022
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Bath Building Society

Interest rate enquiry

5
Nothing I can think of. You've got your customer service pretty much spot on! Reviewed on: 20th September 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Lovely feedback to receive, thank you. Charlotte Tillen, Savings Support Manager Response date: 23rd September 2022
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Bath Building Society

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