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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Advisors are always helpful!

I had filled out an application form for the Junior Saver through BathOnline, but the system requested additional verification. Olivia was very very helpful by getting the account opened by approving the requested information really quickly after I'd sent it in. In fact, it was about 3 working hours - much quicker than response times from other financial institutions nowadays. From my experiences with this society, I believe personal and quick service is present with them, which is always very impressive. The only thing that I can think of just now that would improve the experience with the society (excluding an app, as they are working on this already!) is the free of charge faster payment withdrawals clearing on the same day, rather than the next working day. For example maybe if you request a withdrawal before 3:30pm, it arrives by the end of the same business day free of charge. That said, this would just be more of a convenience thing, as the current next working day timescale is (on the whole) ok for accessing Savings. Once again, thanks Olivia and Bath Building Society for another great experience :) Reviewed on: 1st November 2022

Reply from Bath Building Society Thank you for your wonderful feedback regarding Olivia, I will pass this over to her and the team. Very pleased to hear that you are already aware of our mobile app which is launching very soon. Charlotte Tillen, Savings Support Manager Response date: 4th November 2022

Efficiency

The relationship feels very personal. Nothing extra comes to mind Reviewed on: 1st November 2022

Reply from Bath Building Society Thank you for this lovely feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 1st November 2022

Based on the 'chat' everything was good but I cant say until I have opened the account

sorry cant say anything no experience of your company Reviewed on: 1st November 2022

Reply from Bath Building Society Thank you for your feedback. Please do get back in touch if you require any further information on our accounts. Charlotte Tillen, Savings Support Manager Response date: 1st November 2022

Good rates and great service

We opened a savings account for our children with Bath Building Society and have found the rates to be good and the level of customer service to be excellent. Using both phone and online chat has been a quick and efficient process - you very quickly get to speak to a real person (which can be very hard with other providers!). Reviewed on: 31st October 2022

Reply from Bath Building Society Thank you for your great feedback. Charlotte Tillen, Savings Support Manager Response date: 4th November 2022

Very helpful and prompt customer service

So easy to manage our accounts online, and very easy to make contact with a human who can help with absolutely anything else. Reviewed on: 27th October 2022

Reply from Bath Building Society Thank you for your feedback it's great to hear. Charlotte Tillen, Savings Support Manager Response date: 4th November 2022

Very good helpful and dealt with quicklt

I find logging in always difficult a problem I don't have with other banks & BS's Reviewed on: 25th October 2022

Reply from Bath Building Society Thank you for your feedback. We are launching a new mobile app very soon and hopefully this will help with the logging in issues. Charlotte Tillen, Savings Support Manager Response date: 4th November 2022

Helpful

Very helpful in answering my question. Reviewed on: 21st October 2022

Reply from Bath Building Society Thank you for your great feedback, I will pass this onto the teams. Charlotte Tillen, Savings Support Manager Response date: 23rd October 2022

Live Chat

Local, easy to visit your offices. Reviewed on: 20th October 2022

Reply from Bath Building Society Thank you for your feedback, it's great to hear. Charlotte Tillen, Savings Support Manager Response date: 21st October 2022

Helpful Webchat

I like the type of savings accounts offered. Reviewed on: 18th October 2022

Reply from Bath Building Society Thank you for your feedback, pleased to hear you were happy with your webchat with the team. Charlotte Tillen, Savings Support Manager Response date: 19th October 2022

Friendly, professional and Personal

In a society that seems to be going away from customer facing staff, you branch staff are a credit to you. Now going into a branch may be old fashioned to most but there is something about the personal touch, that your staff do so well. Tracey in particular was a pleasure to deal with and was of great help in sorting out my accounts, and any questions I had. Reviewed on: 16th October 2022

Reply from Bath Building Society Thank you so much for this great feedback, especially regarding Tracey, I will pass this over to her and the teams. Charlotte Tillen, Savings Support Manager Response date: 17th October 2022

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Bath Building Society: Savings reviews

20% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2374)

Advisors are always helpful!

Efficiency

Based on the 'chat' everything was good but I cant say until I have opened the account

Good rates and great service

Very helpful and prompt customer service

Very good helpful and dealt with quicklt

Helpful

Live Chat

Helpful Webchat

Friendly, professional and Personal

Review Bath Building Society: Savings now

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