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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Excellent

The service is really good and request made promptly Reviewed on: 30th August 2022

Reply from Bath Building Society Thanks so much for this great feedback. Charlotte Tillen, Savings Support Manager Response date: 30th August 2022

Excellent service

I am a trustee for a trust held by BBS. They have always given me efficient service, with no delay Reviewed on: 26th August 2022

Reply from Bath Building Society Thank you very much for this feedback. Charlotte Tillen, Savings Support Manager Response date: 30th August 2022

Transfer request

Top class customer service. Please keep doing what you do! Reviewed on: 25th August 2022

Reply from Bath Building Society Thank you for this feedback, I will pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 30th August 2022

Wonderful staff a city centre branch

Staff are so helpfull ,patient and understanding credit to the company . Tracey gave me all the documents i needed to sort my affairs. Wish i could find staff this professional Reviewed on: 18th August 2022

Reply from Bath Building Society Thank you so much for the great feedback regarding Tracey, I will pass this over to her and the teams. Charlotte Tillen, Savings Support Manager Response date: 30th August 2022

Excellent experience of chat service

I used the chat function and was very pleased with it; the service was prompt and helpful and the adviser was knowledgeable, considerate and quick-thinking Reviewed on: 18th August 2022

Reply from Bath Building Society Thank you for your great feedback, I'll pass this over to the webchat team. Charlotte Tillen, Savings Support Manager Response date: 18th August 2022

Prompt and reliable service.

Easy to contact, Friendly, helpful staff. Reviewed on: 17th August 2022

Reply from Bath Building Society Thank you for your feedback - I'll pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 18th August 2022

Power of Attorney registration

Customer service is fantastic, always smiling and super helpful. I had the pleasure of dealing with Jane who put me ease immediately with what I had perceived as a difficult procedure. Jane explained everything perfectly, was very empathetic and cheerful. All the staff I spoke to were friendly and I feel this comes from them having contact with their customers directly by phone when they call up, not being passed on by an anonymous call centre person. Keep up the excellent work, a very satisfied customer. Reviewed on: 11th August 2022

Reply from Bath Building Society Thanks you for your generous feedback. It is really pleasing to to read. I will be sure to pass on to Jane and the team. Colin McDougall, Chief Commercial Officer Response date: 12th August 2022

Brilliant customer service

Helpful ,quick to answer queries, polite Reviewed on: 11th August 2022

Reply from Bath Building Society Thank you for your feedback, I've passed this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 11th August 2022

Prefer a personal touch

Staff are always friendly and helpful, but I have had to set up on line as my branch is closing. I think it's time you offered all your clients the same products not better deals for Bath residents, otherwise I may have to move my account for better offers. Reviewed on: 10th August 2022

Reply from Bath Building Society Thank you for your feedback. For clarity we do currently restrict our very best products for those that live, work and study in Bath but also for our existing members. If you have been misinformed than please do let me know. Colin McDougall, Chief Commercial Officer. Response date: 11th August 2022

Transfer completed promptly, as usual

It has always been prompt when a transfer of monies has been made. The money is certainly there first thing next morning. Sometimes it reaches the nominated account the same day. Reviewed on: 8th August 2022

Reply from Bath Building Society Thanks for the feedback on our transfer process, I'll pass this onto the teams. Charlotte Tillen, Savings Support Manager Response date: 9th August 2022

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