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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Problem solvers

I like the personal touch and efficiency of response Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the teams Response date: 1st August 2022

Dealing with staff

Very understanding staff and I have received excellent support Reviewed on: 22nd July 2022

Reply from Bath Building Society This is great feedback, Thanks you i will pass it onto the team, Louise Head of Savings support. Response date: 25th July 2022

Really helpful and to the point

That you readily responded to my request and did what you could to resolve it then and there, with quick replies and advice Reviewed on: 15th July 2022

Reply from Bath Building Society Thanks for the great feedback, I'll pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 18th July 2022

Simple, Easy to follow, Quick

I like that the website is user friendly! Reviewed on: 14th July 2022

Reply from Bath Building Society Thanks so much for your feedback, I will pass this over to the team. Charlotte Tillen, Savings Support Manager Response date: 15th July 2022

Account opening process - On-line Chat support

I had a problem accessing my account on-line, but the Chat service (Louise) was very helpful and efficient in getting that resolved and then confirming what needed doing to complete my Grandson's Junior Saver application. Reviewed on: 12th July 2022

Reply from Bath Building Society Thanks for your feedback, I'll pass this back to Louisa and the team. Charlotte Tillen, Savings Support Manager Response date: 13th July 2022

Very friendly and patient with a silver surfer with little technical knowledge!

I like the friendly intermate service that you provide, perhaps the only thing you could do is try to make the website old person friendlier! No complaints overall. Reviewed on: 12th July 2022

Reply from Bath Building Society Thanks so much for your feedback, I'll pass this over to the team. Charlotte Tillen, Savings Support Manager Response date: 13th July 2022

Really great service

I experienced a great service via the online chat support today - very quick and effective. Thank you Reviewed on: 7th July 2022

Reply from Bath Building Society Thanks so much for your review, I will pass this over to the team. Charlotte Tillen, Savings Support Manager Response date: 8th July 2022

SO far SO great

Loved being able to open accounts in branch and have friendly and nice help. First time using online chat-which usually is very frustrating- was much better than usual- thank you to the nice staff Tracey and Louisa who are the main people I have met so far. Local branches are valuable and we should support them! Reviewed on: 1st July 2022

Reply from Bath Building Society Thank you so much for your kind comments. I will be sure to pass them on to Tracey and Louisa. Hopefully we will keep on exceeding your expectations! Colin McDougall, Chief Commercial Officer Response date: 2nd July 2022

Efficiency Personified

The response is always helpful and quick. We deal with real people who take their work seriously. Not much more could be done to date. Thank you. Reviewed on: 30th June 2022

Reply from Bath Building Society Thanks you for your great feedback. It is very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022

Bath Building Society Branch Review

Initial contact not good. Agent irritated I was asking questions about a downloadable document's contents. The letter is v. difficult to read - grey on white and small print. Subsequent phone conversation with Jon Sweating was excellent. Reviewed on: 30th June 2022

Reply from Bath Building Society Thank you for your feedback. I am sorry to hear about your initial irritation but am glad that Jon was able to then assist you. Not having brilliant eye sight myself, small fonts and inappropriate font colours is one of my pet hates and we are trying to eliminate this from all of our paperwork and our website etc. We may have some way to go but we are working on it. In the meantime please continue to let us know if you spot anything that you think we could improve. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022

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