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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Great service

Easy to contact and get problems solved Reviewed on: 26th September 2022

Reply from Bath Building Society Great feedback. Thank you. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2022

Class Customer Service

Olivia helped me in the online chat, it was really helpful I got what I wanted with ease. She made the process very smooth and clear. Deserves a payrise! Reviewed on: 26th September 2022

Reply from Bath Building Society Thank you for your feedback regarding Olivia. She has recently joined us so it was lovely to hear this feedback, I will pass this over to her and the team. Charlotte Tillen, Savings Support Manager Response date: 27th September 2022

Annual request

I make the same payment request everything for tax payments and without fail BBS has completed the request promptly and in perfect time for us to make onward payment. A great service. Reviewed on: 22nd September 2022

Reply from Bath Building Society Thank you for your feedback on our annual statement process. Charlotte Tillen, Savings Support Manager Response date: 23rd September 2022

Withdrawal request

Thank you for prompt reply from email enquiry. Reviewed on: 21st September 2022

Reply from Bath Building Society Thank you for your feedback, very pleased to hear that you were happy with our withdrawal service. Response date: 23rd September 2022

Interest rate enquiry

Nothing I can think of. You've got your customer service pretty much spot on! Reviewed on: 20th September 2022

Reply from Bath Building Society Lovely feedback to receive, thank you. Charlotte Tillen, Savings Support Manager Response date: 23rd September 2022

Extremely helpful

I had lots of questions and Louise answered them all very quickly. Thank you so much!! Reviewed on: 13th September 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 16th September 2022

Great prompt service

Great customer service, always reliable and really speedy replies Reviewed on: 9th September 2022

Reply from Bath Building Society Thank you for this feedback, very pleased to hear you are happy with our customer service. Charlotte Tillen, Savings Support Manager Response date: 12th September 2022

Very efficient service

I like the local personal approach. Reviewed on: 8th September 2022

Reply from Bath Building Society Thank you for this feedback, its lovely to hear. I will pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 9th September 2022

Online account

Olivia was very helpful in the chatroom Reviewed on: 8th September 2022

Reply from Bath Building Society Thank you so much for this feedback, I will pass this over to Olivia. Charlotte Tillen, Savings Support Manager Response date: 9th September 2022

Great Customer Service

Everyone I’ve spoken to at BBS has been extremely friendly and helpful. Would recommend! Reviewed on: 8th September 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 9th September 2022

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Bath Building Society: Savings reviews

20% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2374)

Great service

Class Customer Service

Annual request

Withdrawal request

Interest rate enquiry

Extremely helpful

Great prompt service

Very efficient service

Online account

Great Customer Service

Review Bath Building Society: Savings now

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