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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Great service, always efficient and friendly

Great service but you need to hike your interest rates ;) !! Reviewed on: 4th October 2021

Reply from Bath Building Society Thanks for your lovely review! Holly, Customer Service Team Response date: 8th October 2021

The person I spoke to was very helpful and explained what to do

It is a good building society and I been with them for years Reviewed on: 1st October 2021

Reply from Bath Building Society Many thanks for the wonderful feedback. Holly, Customer Service Team Response date: 8th October 2021

Excellent customer service from Barry

Barry was particularly helpful and patient in dealing with my difficulties in registering online, especially considering that it had been my error in not entering my password correctly. Barry has an excellent phone manner too. Thanks. Reviewed on: 1st October 2021

Reply from Bath Building Society Fantastic feedback for Barry, I will let him know. Thanks! Holly, Customer Service Team Response date: 8th October 2021

Prompt, efficient, friendly

Hands off, but personal ... its a nice balance. Reviewed on: 30th September 2021

Reply from Bath Building Society Thanks for taking the time to review us, very kind! Holly, Customer Service Team Response date: 8th October 2021

Good support but convoluted sign in process

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Reply from Bath Building Society Many thanks for your feedback! Holly, Customer Service Department Response date: 8th October 2021

A very efficient building society with pleasant and helpful staff

Their helpfulness and rapid action in response to requests. Reviewed on: 28th September 2021

Reply from Bath Building Society Thanks for the wonderful feedback, we appreciate it! Holly, Customer Service Team Response date: 29th September 2021

Barrys customer service skills are a credit to your company .

I was hundred and ten percent happy with the service I received.So refreshing in a world where no one seems to care about their customers anymore . Reviewed on: 27th September 2021

Reply from Bath Building Society Many thanks for the lovely review. I will pass on the kind words to Barry. Holly, Customer Service Team Response date: 29th September 2021

Quick friendly service with proper safeguards as to identity

Send periodic statements of the account by email. Reviewed on: 24th September 2021

Reply from Bath Building Society Thanks so much for the great feedback. Holly, Customer Service Team Response date: 29th September 2021

useless - waste of time

have the correct information in the linking websites to prevent people wasting their time Reviewed on: 23rd September 2021

Reply from Bath Building Society Without knowing which website you are referring to, it is difficult to comment on this feedback. We do from time to time suffer from other websites not showing our products accurately. This is totally outside of our control. We always inform the key sites that are typically used by consumers when our products change and we always address issues when highlighted to us. Beyond that there is little we can do. If you contact me to discuss, I will personally take this up with whatever website you are using. In the meantime I also suggest that you complain to them, as it they that are displaying incorrect information. Response date: 24th September 2021

access

very helpful and patient. No problem too short Reviewed on: 22nd September 2021

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