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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

What a palava !

So I get a letter inviting me - a long-standing customer- to register with Bath Online. I spend 10 minutes trying to find out how to register as opposed to signing up for a new account which is what the BO link comes up with: nothing on the lines of a helpful "Existing Customer ? Register here...". I fill out the form I eventually stumble upon & after choosing a Password I'm asked to provide some memorable information ("mix of letters & numbers recommended") - this really irritated me I think because it was too inductive when all I wanted to do was get registered ASAP & be on to something else. Why not ask for responses to questions e.g. "Favourite [X]" or "Memorable Word" as other sites do? Then right at the end ("at last!") I'm told I have to wait for a letter to reach me before being able to complete my registration because I provided a landline phone number rather than a mobile one!!! Why on earth isn't that made clear earlier and a facility provided at this last stage to insert a mobile number? Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your Feedback, We are currently working on a Mobile app and we are also creating a better platform for Bath online to make the log in a lot easier, sorry you have had the issues you have we always take note of these comments and work to create better processes for the future. Many thanks Louise, Head of Savings Support. Response date: 13th December 2022

great support in getting into online account

Olivia was very helpful in resolving issues with logging in. Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your feedback, i will pass it onto the team, Louise Head of Savings Support. Response date: 13th December 2022

Transfer of funds

I was a little concerned as to how i could manage my funds having no agent involved but this was painless and very efficient. Thank you Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your feedback, this is great to hear, Louise, Head of Savings support. Response date: 13th December 2022

Room for improvement

Our experience with the Bath Building Society has not been good from the start. In spite of detailing exactly which account we wanted in 2008, the wrong account was opened and had to be changed, which lost us interest. Ever since, it has been difficult to obtain a tax certificate for our tax returns, right up to today when I discovered that a certificate promised 35 days ago was never sent. Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your feedback and i am sorry you feel this way, i would really like to hear from you to discuss your issued you have had an try and offer some support or help, Louise, Head of Savings support Response date: 13th December 2022

Answered the call quickly and efficiently

Rapidly gave me the answer I was looking for. Reviewed on: 9th December 2022

Reply from Bath Building Society Thank you for your great feedback ,I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 12th December 2022

online chat was quick and answered my question

nothing so far as only query apbout application Reviewed on: 8th December 2022

Reply from Bath Building Society Thank you for your feedback, its much appreciated. Charlotte Tillen, Savings Support Manager Response date: 12th December 2022

Quick, friendly service.

I like the personal service BBS offers. Staff are always super helpful. Reviewed on: 5th December 2022

Reply from Bath Building Society Thank you for your feedback, its great to hear. Charlotte Tillen, Savings Support Manager Response date: 6th December 2022

Brilliant

There is honestly nothing to I do not like. I am always contacted straight away very efficient best by far. Reviewed on: 1st December 2022

Reply from Bath Building Society Thank you for this great feedback, its lovely to hear. Charlotte Tillen, Savings Support Manager Response date: 6th December 2022

Helpful, Accessible Staff

I really appreciate how helpful the staff are, how quickly they respond to emails, and how they never direct you to work through a website or app. Reviewed on: 1st December 2022

Reply from Bath Building Society Wonderful feedback to read, thank you. I will pass this back to the teams. Charlotte Tillen, Saving Support Manager Response date: 6th December 2022

Excellent service as always

The customer service is excellent in every branch. Nothing is too much trouble. Reviewed on: 29th November 2022

Reply from Bath Building Society Thank you so much for this feedback for the branch, I will pass it back to the teams. Charlotte Tillen, Savings Support Manager Response date: 29th November 2022

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