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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Good Customer Service

Contacting through the chat was really easy and the response was quick. The customer service agent was prompt and gave me the information I needed Reviewed on: 20th December 2022

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 28th December 2022

As always excellent service

I emailed for a money transfer and it was done quickly,and I was kept informed Reviewed on: 19th December 2022

Reply from Bath Building Society Thank you for your great feedback. Charlotte Tillen, Savings Support Manager Response date: 20th December 2022

Fast and efficient response

Not visited Bath branch for several years but the staff there were all so friendly and helpful. Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for your lovely feedback, I will pass this back to the branch teams. Charlotte Tillen, Savings Support Manager Response date: 19th December 2022

Helpful and efficient service

N/A........................................................................ Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 19th December 2022

Chat with Harry

Instant response to queries. Can;t think of any improvements right now! Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for your great feedback on your chat with Harry, I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 19th December 2022

Such helpful staff

That I can ring up and talk to some one and the person who picks up is really knowledgable and helpful Reviewed on: 15th December 2022

Reply from Bath Building Society Thank you for your lovely feedback ,I will pass this back over to the teams. Charlotte Tillen, Savings Support Manager Response date: 16th December 2022

Use of chat line

Friendly but professional service Reviewed on: 14th December 2022

Reply from Bath Building Society Thank you for your feedback regarding our online chat, you will also be able to access this from our new mobile app which is launching soon. Charlotte Tillen, Savings Support Manager Response date: 16th December 2022

good service on line - no answer on phones

answer phones. I didnt receive information about my account type & number changing, although i receive regular generic mail outs Reviewed on: 13th December 2022

Reply from Bath Building Society Thank you for your feedback. Unfortunately our phones are extremely busy due to the mailout however all answerphone messages are being dealt with as quickly as possible. All changes to your accounts will be sent to you, so please let us know if you require these letters again. Charlotte Tillen, Savings Support Manager Response date: 16th December 2022

Very good service.

Many thanks for speedy service.Always helpful. Reviewed on: 13th December 2022

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 16th December 2022

On line chat

I've always found the Society provide good service, and efficiently answer any queries I might have, whether on the telephone or by email or on line chat. Reviewed on: 13th December 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 15th December 2022

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