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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Friendly and efficient service

The support I received when setting up an account, both by telephone (instant and not robotic) and later by email correspondence, was friendly, clear and effective. It's like going back in time to the good old days but with the speed of the internet. By way of improvement for me perhaps you could give training to many other organisations so they learn to give customer service like yours! Reviewed on: 20th October 2021

Reply from Bath Building Society Thankyou John for the wonderful review, we appreciate it! Holly, Customer Service Team Response date: 23rd October 2021

Friendly and helpful

It was very easy to communicate and they were very helpful, thank you Jane:) Reviewed on: 19th October 2021

Reply from Bath Building Society Such lovely feedback, thank you! Holly, Customer Service Team Response date: 23rd October 2021

Junior ISA query

Query answered quickly and efficiently Reviewed on: 18th October 2021

Reply from Bath Building Society Thanks for taking the time to review us! Holly, Customer Service Team Response date: 19th October 2021

lost transfer

excellent helpful service , and kept me in the loop Reviewed on: 17th October 2021

Reply from Bath Building Society Thanks for the fantastic feedback. Holly, Customer Service Team Response date: 19th October 2021

Excellent customer service when stuggling to get into account online

Put a forgot my username link on this website Reviewed on: 15th October 2021

Reply from Bath Building Society Many thanks for the 5* feedback. Holly, Customer Service Team Response date: 19th October 2021

So smooth to deal with

Just a personal thanks to Corinne, who has always been so efficient, professional and responsive making it so easy to manage my account from a distance. Much appreciated! Reviewed on: 12th October 2021

Reply from Bath Building Society Hello, thank you for your response, so pleased you received the usual professional service from Corinne. Many thanks Caroline, Customer support Response date: 14th October 2021

Very helpful and good to talk to a human

I chose Bath Building Society because they are local, long established and not full of corporate rubbish which many think is the way to go when the majority of customers do not think so. Reviewed on: 8th October 2021

Reply from Bath Building Society This is great to hear! Thanks for taking the time to feedback to us. Holly, Customer Service Team Response date: 9th October 2021

Sorting out password and 2 part verification issues

Send out reminder email advising customers to logon and update details when you're changing login criteria. Resolved quickly by staff member, who was friendly and very helpful Reviewed on: 8th October 2021

Reply from Bath Building Society Thanks so much for the lovely review! Holly, Customer Service Team Response date: 9th October 2021

Registration sorted by Barry

Trying to register as a person to access a corporate account wasn't going well, but in the end Barry sorted it! Reviewed on: 6th October 2021

Reply from Bath Building Society I'm glad Barry was able to help! Thanks for the review. Holly, Customer Service Team Response date: 8th October 2021

Great all round experience.

Simple application form. Good customers service when things went wrong. Reviewed on: 4th October 2021

Reply from Bath Building Society Many thanks for the great review! Holly, Customer Service Team Response date: 8th October 2021

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