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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Excellent customer service

Really speedy answer to my query, very pleased Reviewed on: 27th October 2021

Reply from Bath Building Society Hello thank you for your response ,I'm glad you received excellent customer service. Caroline Customer Support Department. Response date: 28th October 2021

Couldn't log into account.

Very helpful and problem solved by Barry. Reviewed on: 27th October 2021

Reply from Bath Building Society So Pleased Barry was able to help you, Thank you for taking the time to respond. Caroline Brewer, Customer Support Department. Response date: 28th October 2021

Excellent experience

Very helpful friendly and efficient organisation Reviewed on: 27th October 2021

Reply from Bath Building Society Hello so pleased your experience was friendly and efficient. Thank you for taking the time to send your response. Caroline Customer Support Department. Response date: 28th October 2021

Excellent and personal service

I needed some help and my requests were immediately satisfied. Really helpful people. Reviewed on: 26th October 2021

Reply from Bath Building Society This is great to hear thank you for your feedback Louise, Savings operations manager Response date: 27th October 2021

Thanks Barry

Thanks to Barry for being helpful and talking me through the issues I had with the online system Reviewed on: 26th October 2021

Reply from Bath Building Society Thank you for your feedback, I will pass the message on to Barry, Louise, Savings Operations Manager Response date: 27th October 2021

Good interest rate, good customer service

As Above Good customer service Good interest rate Reviewed on: 25th October 2021

Reply from Bath Building Society Thank you for your feedback, Louisa Savings Operations Manager Response date: 27th October 2021

Super customer service

Barry couldn't have been more helpful. Very good customer service Reviewed on: 25th October 2021

Reply from Bath Building Society This is great to hear, I will pass the feedback onto Barry, Louise Savings Operations Manager Response date: 27th October 2021

Living in Bath, or not

I live in BA15, so this disqualifies me from Bath products for the time being. Pity. We pop into Bath a lot for shopping, entertainment etc. so its a shame we don't qualify for BBS savings products. I hope this will change soon. Reviewed on: 22nd October 2021

Reply from Bath Building Society Hello, so sorry we were unable to open an account with us at the moment. Please keep your eye on the website as the restrictions may be lifted in the future, thank you for taking the time to send your response. Caroline, Customer Support Department. Response date: 25th October 2021

Local knowledge

I needed some advice about using the online facility of the Bath Building Society and Barry from the society was able to help me with my query. From talking to him his tone was very helpful and he was able to sort out my query . Reviewed on: 22nd October 2021

Reply from Bath Building Society This is fantastic to hear, I will pass on your feedback to Barry! Holly, Customer Service Team Response date: 23rd October 2021

Great service and friendly

Spoke with Chelsea re the opening of a junior ISA and she was very detailed and helpful. Reviewed on: 22nd October 2021

Reply from Bath Building Society Many thanks for the 5* review. Holly, Customer Service Team Response date: 23rd October 2021

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