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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Problem solved

It is possible to speak to someone who knows how things work and can help without having to be referred to other departments or having to hang on while music is played interrupted only by messages telling me how important my call is. This is very rare and refreshing. Well done! Reviewed on: 10th November 2021

Reply from Bath Building Society Good Morning, Yes I know how frustrating that is , so pleased your problem was solved and you were able to speak to someone quickly., Many thanks for taking the time to send your response, Caroline, customer support Department. Response date: 18th November 2021

Very helpful

Contacted team by phone with2 queries. Prompt to answer and helpful information given Reviewed on: 9th November 2021

Reply from Bath Building Society Hello glad you received the information you needed promptly. Thank you for taking the time to send your response, Caroline Customer Support Department Response date: 18th November 2021

Quick and precise response to online chat

was happy with service and help provided will be opening 3 accounts for my children following on from conversation Reviewed on: 9th November 2021

Reply from Bath Building Society Hello glad you got the information you needed via the online chat service, thank you for taking the time to send your response. Caroline Customer Support Department. Response date: 18th November 2021

Easy, straightforward online support

I had a question about setting up a junior isa, the online chat was quick and easy and a great help. Reviewed on: 8th November 2021

Reply from Bath Building Society Good Morning, glad you found the online support straightforward and helpful, Thank you for taking the time to send your response. Caroline, Customer Support Department. Response date: 18th November 2021

Chat service

Tried the Chat Service today and received all the info I needed in a most friendly and efficient manner. Much better than talking to a robot! Reviewed on: 5th November 2021

Reply from Bath Building Society Thanks for the 5* review! Holly, Customer Service Team Response date: 15th November 2021

Prompt and relaible service

The service feels very personalised and professional. Reviewed on: 4th November 2021

Reply from Bath Building Society Hello Thank you for taking the time to send your response. Glad you received prompt and reliable service.Caroline Customer Support Department. Response date: 5th November 2021

Very helpful and responsive

They are very helpful and offer treat rates - Barry in particularly was very responsive. It would be easier if they had an app though. Reviewed on: 4th November 2021

Reply from Bath Building Society Hello, Glad Barry was helpful , Having an App is something that we are working on at the moment so hope to have one available in the near future, Caroline, Customer Support Department. Response date: 5th November 2021

Easy to understand

Helpful to figure out what I wanted and how to do it, Louisa was very helpful on live chat. Reviewed on: 2nd November 2021

Reply from Bath Building Society Hello so pleased Louisa was able to help you on live Chat. Thank You for taking the time to respond. Caroline Customer Support Department. Response date: 5th November 2021

Chat is very good but wish you had an easier method to pay in cheques

Chat is very good but wish you had an easier method to pay in cheques Reviewed on: 27th October 2021

excellent customer service

quick and simple explanations. no confusion at all Reviewed on: 27th October 2021

Reply from Bath Building Society Hello thank you for your response ,I'm glad you received excellent customer service. Caroline Customer Support Department Response date: 28th October 2021

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