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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Great Service

Dealing direct has been very straightforward and easy. trying to set up online banking not so much! Reviewed on: 1st December 2021

Reply from Bath Building Society Hello, thank you for sending your response, we are always here to help if you require further assistance, Many Thanks, Caroline, Customer Support Department. Response date: 6th December 2021

Agent resolved the issue via online chat straight away and send me email confirmation

I have asked the agent as to how can I deposit money into my newly opened regular saving account, and how long it takes for me to see the deposit online. Although I was told it will not be the same day rather the next day to see it she is happy to honor the deposit as the November deposit and I can make a fresh new deposit for December. Reviewed on: 30th November 2021

Reply from Bath Building Society Hello Thank you for sending your response, Glad your issue was resolved. Caroline Brewer, Customer Support Department. Response date: 6th December 2021

Chat line help

I had a quick and comprehensive reply to a Chat query from Chelsea Reviewed on: 29th November 2021

Reply from Bath Building Society Thank you for hour kind review and I am glad that Chelsea was able to help you. Colin McDougall, Chief Commercial Officer. Response date: 30th November 2021

Quick & efficient

On the plus side: Branch is still there for transactions in person. I understand a charge is being introduced for cheque withdrawals …. this is most unwelcome as we will have to pay future bills by transfers through our personal bank accounts to avoid such charges. It is difficult enough to transfer money in to BIBS electronically with your weird Account 00000000 number with NatWest. In fact, I find transfer from HSBC impossible as their system tells me this account does not exist! So I am forced to visit the Branch to pay my Service Charge. It would be helpful if BIBS could transfer funds to pay for our insurance, electricity bills and other major purchases. Transfers to my nominated bank account are fine, but amounts less than £50 are rejected. This is a nuisance and means we have to deal with cash at the Branch ….. or change our bank perhaps. Reviewed on: 26th November 2021

Reply from Bath Building Society Thank you so much for your 5 star review along with constructive feedback. Just clarify, there are no current plans to introduce charges for cheque withdrawals albeit we will keep this under review. There is no reason why you should not be able to pay into your account from HSBC. If you need help, please contact any of our Savings staff or look at our FAQ (frequently asked questions) section on our website. We will make payments to other banks for bills etc but with restrictions. It is worth pointing out that we are not bank, do not pretend to be a bank and don’t want to be a bank! We only offer Savings accounts and Mortgages. If you do want a bank account then it is probably sensible to open a bank account with a bank or one of the Building Societies that does offer banking type accounts. But hopefully you will leave your Savings with us as typically we pay much better rates on our Savings accounts than the banks do! Colin McDougall, Chief Commercial Officer. Response date: 30th November 2021

Excellent customer service

I really appreciate the ability to be able to email transfer requests between my accounts and which are always dealt with so speedily, along with a confirmation that the transaction has been completed. Reviewed on: 24th November 2021

Reply from Bath Building Society Hello So pleased you are happy with the Excellent Customer Service, Thank you for taking the time to send your response. Caroline, Customer Support Department Response date: 25th November 2021

clearly explained by chat

no it was great, Liz did not mind me repeating questions. Reviewed on: 22nd November 2021

Reply from Bath Building Society Thankyou for your kind feedback! Holly, Customer Service Team Response date: 23rd November 2021

Great customer experience

Barry answered the phone within 2 rings! It was caring customer service at its best. Reviewed on: 19th November 2021

Reply from Bath Building Society Hello Thank you for sending your response, glad you received the prompt service from Barry, Caroline, Customer Support Department. Response date: 22nd November 2021

The story of the overpaid and the underpaid.

The staff are excellent and they have always provided me with a first class service. The remuneration of the Directors is excessive and unwarranted. Over £200.000 ! It’s obscene.Pay your Directors less and pay your staff more. The high ratings reflect the staff’s customer service only. Reviewed on: 17th November 2021

Reply from Bath Building Society Thank you for your kind rating on our customer service. It really is appreciated. The remuneration of the Executive Directors is set independently by the Society's Remuneration Committee which consists solely of Non-Executive Directors. Remuneration is set after benchmarking with remuneration paid for similar roles within the wider Building Society sector and at competitor organisations. It is important to note that it is also performance related and that our remuneration policy is approved by a member vote, last held at the Society's AGM in April 2021. We also review all staff salaries on an annual basis to ensure that they remain fair and competitive. This is something we take very seriously and is in part, why we have chosen to become an accredited Living Wage employer. Colin McDougall, Head of Marketing and Savings. Response date: 17th November 2021

The gap between

One more satisfied customer

Barry dealt with my case in a most professional manner; excellent service. Reviewed on: 12th November 2021

Reply from Bath Building Society Good Morning, so pleased you received the excellent service from Barry, thank you for taking the time to send your response., Caroline, Customer Support Department. Response date: 18th November 2021

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