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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2296 reviews)

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4.73

Based on 2,296 reviews, last reviewed 2nd Mar 2026

223% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Personal service It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2296)

Great local building society

Polite and helpful staff, good savings interest rates. Only downside is you have to live in bath £££ Reviewed on: 27th September 2022

Reply from Bath Building Society Thanks for the great feedback. We don't like putting any restrictions on our savings but occasionally we have to so that we can protect the rates we can offer. Where we do, we typically restrict availability to those that live, work or study in Bath and of course our existing members. As soon as we are able to do so we will remove such restrictions. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2022

Brilliant service

From opening to now everything has been easy and kept well informed Reviewed on: 27th September 2022

Reply from Bath Building Society Thank you for your great feedback. Much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2022

Great service

Easy to contact and get problems solved Reviewed on: 26th September 2022

Reply from Bath Building Society Great feedback. Thank you. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2022

Class Customer Service

Olivia helped me in the online chat, it was really helpful I got what I wanted with ease. She made the process very smooth and clear. Deserves a payrise! Reviewed on: 26th September 2022

Reply from Bath Building Society Thank you for your feedback regarding Olivia. She has recently joined us so it was lovely to hear this feedback, I will pass this over to her and the team. Charlotte Tillen, Savings Support Manager Response date: 27th September 2022

Annual request

I make the same payment request everything for tax payments and without fail BBS has completed the request promptly and in perfect time for us to make onward payment. A great service. Reviewed on: 22nd September 2022

Reply from Bath Building Society Thank you for your feedback on our annual statement process. Charlotte Tillen, Savings Support Manager Response date: 23rd September 2022

Withdrawal request

Thank you for prompt reply from email enquiry. Reviewed on: 21st September 2022

Reply from Bath Building Society Thank you for your feedback, very pleased to hear that you were happy with our withdrawal service. Response date: 23rd September 2022

Interest rate enquiry

Nothing I can think of. You've got your customer service pretty much spot on! Reviewed on: 20th September 2022

Reply from Bath Building Society Lovely feedback to receive, thank you. Charlotte Tillen, Savings Support Manager Response date: 23rd September 2022

Extremely helpful

I had lots of questions and Louise answered them all very quickly. Thank you so much!! Reviewed on: 13th September 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 16th September 2022

Great prompt service

Great customer service, always reliable and really speedy replies Reviewed on: 9th September 2022

Reply from Bath Building Society Thank you for this feedback, very pleased to hear you are happy with our customer service. Charlotte Tillen, Savings Support Manager Response date: 12th September 2022

Very efficient service

I like the local personal approach. Reviewed on: 8th September 2022

Reply from Bath Building Society Thank you for this feedback, its lovely to hear. I will pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 9th September 2022

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