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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,373 reviews, last reviewed 27th Aug 2026

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Always get queries answered over the phone quickly. Always get queries answered over the phone quickly. Jane was particularly helpful when I last phoned Wood Street Branch. Reviewed on: 27th August 2026

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Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Excellent customer service, unjustifiable management fat salaries

All dealings with staff in the office ,on the phone or by email very good so pay the staff more and the CEO and other senior management less or better still replace them with some bright A level school leavers for half the salary. Reviewed on: 6th February 2023

Reply from Bath Building Society Thank you for your lovely feedback regarding our office staff, I will pass this over to our customer service department. Charlotte Tillen, Savings Support Manager Response date: 9th February 2023

Efficiency

All communications with this company are dealt with speedily, positively and efficiently. Quality is assured. Reviewed on: 6th February 2023

Reply from Bath Building Society Thank you for this great feedback regarding our processes and teams. Charlotte Tillen, Savings Support Manager Response date: 9th February 2023

Speedy & Effiicient

A well-oiled machine that responds positively to requests. Very happy with the service Reviewed on: 6th February 2023

Reply from Bath Building Society Thank you for your feedback, its great to hear. Charlotte Tillen, Savings Support Manager Response date: 9th February 2023

Caroline Brewer has supported me in the operation of my Trust for the grandchildren with a first class professional commitment.

You can actually communicate with real people; not Bots! Reviewed on: 4th February 2023

Reply from Bath Building Society Thank you for your feedback regarding Caroline, its lovely to hear. I will pass this over to Caroline and the team. Charlotte Tillen, Savings Support Manager Response date: 6th February 2023

Always professional. Always helpful.

Whenever I have had cause to approach Bath Building Society, they have been extremely helpful and professional. My enquiry has always been dealt with promptly and to my utmost satisfaction. Reviewed on: 3rd February 2023

Reply from Bath Building Society Thank you for your wonderful feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 6th February 2023

Query sorted out in seconds

Been with the Society for decades - need I say more! Reviewed on: 3rd February 2023

Reply from Bath Building Society Thank you for your great feedback, its very much appreciated. Charlotte Tillen, Savings Support Manager Response date: 6th February 2023

Very Helpful

Very quick and helpful on the live chat. Thanks Reviewed on: 2nd February 2023

Reply from Bath Building Society Thank you for your feedback regarding our live chat, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 3rd February 2023

Money Transfer

I contacted BBS regarding a money transfer and could not have had better service! From my first contact with the Savings team yesterday, to transfer of funds today everybody was so helpful. A pleasure to deal with ! Reviewed on: 1st February 2023

Reply from Bath Building Society Thank you so much for this feedback regarding our money transfer service and the team. Charlotte Tillen, Savings Support Manager Response date: 2nd February 2023

Great service at the branches as always

Always a warm welcome. Appreciate the personal service which makes bibs stand out from others. Reviewed on: 1st February 2023

Reply from Bath Building Society Thank you for your lovely feedback regarding the branches, I will pass this back to them. Charlotte Tillen, Savings Support Manager Response date: 2nd February 2023

Excellent service as always

Bath Building Society is a very friendly and transparent company. We have been customers for some years now and have always been very happy with the service, both on-line and in the branch. Reviewed on: 27th January 2023

Reply from Bath Building Society Thank you for your lovely review, I will pass this back to both departments. Charlotte Tillen, Savings Support Manager Response date: 30th January 2023

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