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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,296 reviews, last reviewed 2nd Mar 2026
223% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Personal service It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026
Daniel G's avatar
Daniel G

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026
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Unhappy
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2296)

Helpful Webchat

4
I like the type of savings accounts offered. Reviewed on: 18th October 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback, pleased to hear you were happy with your webchat with the team. Charlotte Tillen, Savings Support Manager Response date: 19th October 2022
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Bath Building Society

Friendly, professional and Personal

5
In a society that seems to be going away from customer facing staff, you branch staff are a credit to you. Now going into a branch may be old fashioned to most but there is something about the personal touch, that your staff do so well. Tracey in particular was a pleasure to deal with and was of great help in sorting out my accounts, and any questions I had. Reviewed on: 16th October 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you so much for this great feedback, especially regarding Tracey, I will pass this over to her and the teams. Charlotte Tillen, Savings Support Manager Response date: 17th October 2022
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Bath Building Society

Staff member responded in good time and provided clear advice.

5
As I was unable to get through on the phone tried the Chat service which was much quicker. Reviewed on: 14th October 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback and apologies you were unable to reach us via the phone. Very pleased to hear that we could assist you via our online chat. Charlotte Tillen, Savings Support Manager Response date: 14th October 2022
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Bath Building Society

Great rates, a few issues with online access

4
Develop the online access a bit more. Cant seem to open multiple accounts with different linked accounts. Reviewed on: 12th October 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. You are able to open multiple accounts using Bath Online however you do need to wait 24 hours between opening each account. We are launching a new mobile App which will allow you to open up more accounts at the same time. Charlotte Tillen, Savings Support Manager Response date: 14th October 2022
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Bath Building Society

Bath Building Society Branch Review

5
Friendly staff welcoming atmosphere, local branch with real people to talk too Reviewed on: 30th September 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your lovely feedback, I will pass this over to the branch teams. Charlotte Tillen, Savings Support Manager Response date: 4th October 2022
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Bath Building Society

Bath Building Society Branch Review

5
have been with bib for almost 30 yrs started at the Combe down branch, now wish you could of kept our msn branch open at least 2 days a week Reviewed on: 30th September 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback. In case you're not already aware you can access your account via Bath Online, visit one of our branches in Bath and we are also launching a new mobile APP. Charlotte Tillen, Savings Support Manager. Response date: 11th October 2022
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Bath Building Society

Bath Building Society Branch Review

5
Friendly staff convenient office to the city centre, good rates of interest Reviewed on: 30th September 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 11th October 2022
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Bath Building Society

Bath Building Society Branch Review

5
The can do approach which contrasts with most other banking organisations Reviewed on: 30th September 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for this great feedback. Charlotte Tillen, Savings Support Manager Response date: 11th October 2022
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Bath Building Society

Bath Building Society Branch Review

5
Very helpful clear information given- all questions answered Reviewed on: 30th September 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 4th October 2022
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Bath Building Society

Quick and helpful customer service

5
I did a live chat with Olivia about a query regarding if/when an app would be released. I got through to her really quickly, and she answered my question really quickly too! It was clear she understood my question, wanted to help me, and was very knowledgable. Great Customer Service (as always!) from Bath Building Society. Reviewed on: 29th September 2022
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks for this great feedback, I will pass this over to Olivia and the team. Charlotte Tillen, Savings Support Manager Response date: 3rd October 2022
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Bath Building Society

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