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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Very prompt service both today and all previous occasions

Our preference has always been to use local offices where efficiency and polite service prevails which has very much been the case since opening accounts at Bath Building Society. Reviewed on: 19th January 2023

Reply from Bath Building Society Thanks you for your feedback, Louise, Head of Savings Support Response date: 26th January 2023

Good service

I like the friendly staff in branch, also the fast replies to emails Reviewed on: 17th January 2023

Reply from Bath Building Society Thank you for your feedback, Louise, Head of Savings support Response date: 26th January 2023

Good efficient service

Easy to deal with, responsive... Reviewed on: 12th January 2023

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings support Response date: 26th January 2023

Response to request for online help excellent

I was having difficulty logging into my online account. The agent was very helpful in resolving this for me. Reviewed on: 11th January 2023

Reply from Bath Building Society This is great to hear, thanks for your feedback, Louise, Head of Savings support Response date: 26th January 2023

Very quick responses and knowledgeable

Reopen my local agency, which is a lot more convenient for me. Reviewed on: 10th January 2023

Reply from Bath Building Society Thank you for the feedback, Louise, Head of Savings support Response date: 26th January 2023

Transfer request via email

They actions the transfer almost immediately. Very quick and efficient. Reviewed on: 6th January 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 9th January 2023

Really helpful live chat team

Got through to Harry on the live chat and he answered my questions about interest rates and the mobile app launch clearly, and quickly. He mentioned increased customer communications due to some fixed rate ISAs maturing, so given this, I was incredibly impressed how quickly I was able to connect to an agent. My only feedback/suggestion would be that a queuing system is implemented on the telephone line rather than leaving a voicemail - I was unable to get through but was reluctant to leave a voicemail. That said, when I got through on the live chat, I experienced the signature high quality service that bath building society offers. Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for your fantastic feedback regarding Harry, I will make sure this is passed back to him and the team. I have made a note of your comment regarding a queuing phone system which we will look into. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

Excellent Chat Response

Speedy chat response, excellent communication, found out whT I needed clearly and quickly. Thank you Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

Junior isa

Too many passwords to remember when signing in to account Reviewed on: 3rd January 2023

Reply from Bath Building Society Thank you for your feedback. We have a new mobile app launching in February which will be a lot easier to login to. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

Prompt

Keep up the good work with your live chat. Reviewed on: 3rd January 2023

Reply from Bath Building Society Thank you for your feedback regarding our live chat, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

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