Write a review

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2296 reviews)

View other Bath Building Society products

4.73

Based on 2,296 reviews, last reviewed 2nd Mar 2026

223% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Personal service It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

Visit provider site Read all reviews Write a review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Savings reviews (2296)

Web Chat question

Very helpful and quick response on Web Chat, thank you. Reviewed on: 7th January 2022

Reply from Bath Building Society Many thanks for the 5* review! Holly, Customer Service Team Response date: 11th January 2022

Very helpful and friendly servive from Liz

It has a more personal feel than other large financial organisations Reviewed on: 6th January 2022

Reply from Bath Building Society This is fantastic to hear, thanks! Holly, Customer Service Team Response date: 11th January 2022

Very friendly and helpful!!

It's always hard communicating via online chat but Holly was extremely helpful! Reviewed on: 5th January 2022

Reply from Bath Building Society Thanks so much for taking the time to review, I was happy to help! Holly, Customer Service Team Response date: 11th January 2022

Prompt and reliable service from real people

You feel you are dealing with people who want to make the service work, as opposed to the usual anonymous call centre. Reviewed on: 4th January 2022

Reply from Bath Building Society Such lovely feedback, Thank you! Holly, Customer Service Team Response date: 11th January 2022

The personal touch

I have been a customer with the Bath Building Society for many years. Where I live in Wellington, Somerset there is a small branch agency which is fine for most of my needs. However, from time to time I like to check my ISA balance etc and I therefore felt the time had come to get online. This proved somewhat difficult for me with all the security info. needed in order to access the account and I was getting very confused. However, as luck would have it, I was contacted by Louisa who acted as my mentor in getting me through this obstacle. I therefore feel that the personal touch is often the best way to solve such problems. Many thanks. Reviewed on: 30th December 2021

Reply from Bath Building Society Thank you for your great feedback. Getting the balance between keeping our members data secure and making it easy to access is a balancing act and we are conscious that we don't always get it right. To help, we are launching a new Mobile App in the next few months. This will be secure but much easier for you to access balances. In the meantime (and after!) our staff will always be on hand to help. And I hope you have a prosperous New Year. Colin McDougall, Chief Commercial Officer. Response date: 31st December 2021

Prompt service

Dealing with actual people as against digital so called help lines. Reviewed on: 29th December 2021

Reply from Bath Building Society Many thanks for your lovely feedback! Holly, Customer Service Team Response date: 4th January 2022

Excellent service and always get things right

Very friendly and helpful staff and good to see that the staff are long serving Reviewed on: 23rd December 2021

Reply from Bath Building Society Hello, thank you for sending in your response, we do have quite a few staff that have been here a long time (including myself) Caroline Brewer, Customer Support Department. Response date: 24th December 2021

Good fast help

Tried to open an account but was having issues. Liz helped me to cancel the failed applications and retry with a different strategy Reviewed on: 22nd December 2021

Reply from Bath Building Society Hello , so pleased Liz was able to help you open your account. Thank you for taking the time to send your response, Caroline, Customer Support Department. Response date: 23rd December 2021

Excellent service

Very professional always quick to respond, inform you of everything never an issue. Reviewed on: 17th December 2021

Reply from Bath Building Society Hello, Glad you received Excellent service, thank you for taking the time to respond. Caroline, Customer Support Department. Response date: 20th December 2021

Savings review

Local - since moving to Bath we have tried to support local businesses - and good rate on ISA's. We would have transferred other ISA's if you'd been accepting them Reviewed on: 13th December 2021

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Birmingham Bank 0.00 from 0 reviews
Savings
from National Counties Building Society 4.32 from 7 reviews
Savings
from Dudley Building Society 4.87 from 3727 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.80 from 381 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub