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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,374 reviews, last reviewed 27th Aug 2026
20% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026
Ron M's avatar
Ron M

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026
Hope's avatar
Hope
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Savings review

5
Phone call answered very quickly. Great to speak to a real person (not automated), very helpful, polite & friendly. All questions were answered. Reviewed on: 10th December 2021
Savings Customer's avatar
Savings Customer

Savings review

5
The friendly personal service in a small building society, easy access. Saturday morning opening would be good for us but not for staff! Reviewed on: 9th December 2021
Savings Customer's avatar
Savings Customer

Very efficient

5
Excellent customer services. Very knowledgable and helpful and i got all of the information i needed very quickly Reviewed on: 9th December 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for sending your response, glad you were able to get all the information you needed quickly , Caroline, Customer support Department. Response date: 23rd December 2021
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Bath Building Society

Savings review

4
Interest rate, easy access account, online Reviewed on: 8th December 2021
Savings Customer's avatar
Savings Customer

Great Customer Service

5
Louisa who helped me today on Live Chat was excellent! Reviewed on: 8th December 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks for the lovely feedback! Holly, Customer Service Team Response date: 14th December 2021
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Bath Building Society

Quick and efficient

5
My brief online chat today was handled quickly and efficiently. The call handler, Jane, was polite and appeared to be knowledgeable about the subjects that we discussed. Reviewed on: 8th December 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Fantastic! I'm pleased Jane was able to help. Holly, Customer Service Team Response date: 14th December 2021
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Bath Building Society

Very helpful and reliable service.

4
Not quite as high tech as High Street Banks (if that’s what you want). Reviewed on: 6th December 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Many thanks for your feedback, we appreciate it! Holly, Customer Service Team Response date: 7th December 2021
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Bath Building Society

Savings review

5
We knew what type of account we wanted to open and BBS was able to meet our needs without fuss or undue bureaucracy Reviewed on: 6th December 2021
Savings Customer's avatar
Savings Customer

Savings review

5
Local branches, account didn't need to be opened online Reviewed on: 5th December 2021
Savings Customer's avatar
Savings Customer

Pleasant experience

5
It is always a pleasure to talk to people without 5 minutes of explanations and press 3 then 2 etc. .An example to the Finance industry of how you should communicate. Well Done Reviewed on: 3rd December 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Hello, Thank you for your response, so pleased you found us easy to communicate with, Caroline, Customer support Department. Response date: 6th December 2021
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Bath Building Society

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