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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,374 reviews, last reviewed 27th Aug 2026
20% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026
Ron M's avatar
Ron M

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026
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Hope
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Very friendly and helpful!!

5
It's always hard communicating via online chat but Holly was extremely helpful! Reviewed on: 5th January 2022
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BBS Member
Reply from Bath Building Society Thanks so much for taking the time to review, I was happy to help! Holly, Customer Service Team Response date: 11th January 2022
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Bath Building Society

Prompt and reliable service from real people

5
You feel you are dealing with people who want to make the service work, as opposed to the usual anonymous call centre. Reviewed on: 4th January 2022
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BBS Member
Reply from Bath Building Society Such lovely feedback, Thank you! Holly, Customer Service Team Response date: 11th January 2022
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Bath Building Society

The personal touch

5
I have been a customer with the Bath Building Society for many years. Where I live in Wellington, Somerset there is a small branch agency which is fine for most of my needs. However, from time to time I like to check my ISA balance etc and I therefore felt the time had come to get online. This proved somewhat difficult for me with all the security info. needed in order to access the account and I was getting very confused. However, as luck would have it, I was contacted by Louisa who acted as my mentor in getting me through this obstacle. I therefore feel that the personal touch is often the best way to solve such problems. Many thanks. Reviewed on: 30th December 2021
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BBS Member
Reply from Bath Building Society Thank you for your great feedback. Getting the balance between keeping our members data secure and making it easy to access is a balancing act and we are conscious that we don't always get it right. To help, we are launching a new Mobile App in the next few months. This will be secure but much easier for you to access balances. In the meantime (and after!) our staff will always be on hand to help. And I hope you have a prosperous New Year. Colin McDougall, Chief Commercial Officer. Response date: 31st December 2021
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Bath Building Society

Prompt service

5
Dealing with actual people as against digital so called help lines. Reviewed on: 29th December 2021
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BBS Member
Reply from Bath Building Society Many thanks for your lovely feedback! Holly, Customer Service Team Response date: 4th January 2022
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Bath Building Society

Excellent service and always get things right

5
Very friendly and helpful staff and good to see that the staff are long serving Reviewed on: 23rd December 2021
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BBS Member
Reply from Bath Building Society Hello, thank you for sending in your response, we do have quite a few staff that have been here a long time (including myself) Caroline Brewer, Customer Support Department. Response date: 24th December 2021
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Bath Building Society

Good fast help

4
Tried to open an account but was having issues. Liz helped me to cancel the failed applications and retry with a different strategy Reviewed on: 22nd December 2021
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BBS Member
Reply from Bath Building Society Hello , so pleased Liz was able to help you open your account. Thank you for taking the time to send your response, Caroline, Customer Support Department. Response date: 23rd December 2021
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Bath Building Society

Excellent service

5
Very professional always quick to respond, inform you of everything never an issue. Reviewed on: 17th December 2021
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BBS Member
Reply from Bath Building Society Hello, Glad you received Excellent service, thank you for taking the time to respond. Caroline, Customer Support Department. Response date: 20th December 2021
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Bath Building Society

Savings review

4
Local - since moving to Bath we have tried to support local businesses - and good rate on ISA's. We would have transferred other ISA's if you'd been accepting them Reviewed on: 13th December 2021
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Savings Customer

Transfer

4
I have been with you since the age of 16 Reviewed on: 13th December 2021
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BBS Member
Reply from Bath Building Society Thanks for taking the time to review us! Holly, Customer Service Team Response date: 14th December 2021
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Bath Building Society

Savings review

5
Reasonably easy application process for my children's savings accounts. I had to ask for the pin number by text for access to online but it was sent immediately Reviewed on: 11th December 2021
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Savings Customer

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