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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2327 reviews)

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4.75

Based on 2,327 reviews, last reviewed 27th Apr 2026

303% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Knowledgeable and helpful staff. I visited the Oldfield Park branch to invest into my ISA and was served by Ella - I like the location in Moorland Road and the friendly staff. They ar... Read more Reviewed on: 27th April 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2327)

Chat service

Tried the Chat Service today and received all the info I needed in a most friendly and efficient manner. Much better than talking to a robot! Reviewed on: 5th November 2021

Reply from Bath Building Society Thanks for the 5* review! Holly, Customer Service Team Response date: 15th November 2021

Prompt and relaible service

The service feels very personalised and professional. Reviewed on: 4th November 2021

Reply from Bath Building Society Hello Thank you for taking the time to send your response. Glad you received prompt and reliable service.Caroline Customer Support Department. Response date: 5th November 2021

Very helpful and responsive

They are very helpful and offer treat rates - Barry in particularly was very responsive. It would be easier if they had an app though. Reviewed on: 4th November 2021

Reply from Bath Building Society Hello, Glad Barry was helpful , Having an App is something that we are working on at the moment so hope to have one available in the near future, Caroline, Customer Support Department. Response date: 5th November 2021

Easy to understand

Helpful to figure out what I wanted and how to do it, Louisa was very helpful on live chat. Reviewed on: 2nd November 2021

Reply from Bath Building Society Hello so pleased Louisa was able to help you on live Chat. Thank You for taking the time to respond. Caroline Customer Support Department. Response date: 5th November 2021

Chat is very good but wish you had an easier method to pay in cheques

Chat is very good but wish you had an easier method to pay in cheques Reviewed on: 27th October 2021

excellent customer service

quick and simple explanations. no confusion at all Reviewed on: 27th October 2021

Reply from Bath Building Society Hello thank you for your response ,I'm glad you received excellent customer service. Caroline Customer Support Department Response date: 28th October 2021

Excellent customer service

Really speedy answer to my query, very pleased Reviewed on: 27th October 2021

Reply from Bath Building Society Hello thank you for your response ,I'm glad you received excellent customer service. Caroline Customer Support Department. Response date: 28th October 2021

Couldn't log into account.

Very helpful and problem solved by Barry. Reviewed on: 27th October 2021

Reply from Bath Building Society So Pleased Barry was able to help you, Thank you for taking the time to respond. Caroline Brewer, Customer Support Department. Response date: 28th October 2021

Excellent experience

Very helpful friendly and efficient organisation Reviewed on: 27th October 2021

Reply from Bath Building Society Hello so pleased your experience was friendly and efficient. Thank you for taking the time to send your response. Caroline Customer Support Department. Response date: 28th October 2021

Excellent and personal service

I needed some help and my requests were immediately satisfied. Really helpful people. Reviewed on: 26th October 2021

Reply from Bath Building Society This is great to hear thank you for your feedback Louise, Savings operations manager Response date: 27th October 2021

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