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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2327 reviews)

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4.75

Based on 2,327 reviews, last reviewed 27th Apr 2026

290% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Knowledgeable and helpful staff. I visited the Oldfield Park branch to invest into my ISA and was served by Ella - I like the location in Moorland Road and the friendly staff. They ar... Read more Reviewed on: 27th April 2026

Verified source

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2327)

Good support but convoluted sign in process

.oiuewq'pfcoiewqfrxwfwqrewxfewqfxqgfgf Reviewed on: 29th September 2021

Reply from Bath Building Society Many thanks for your feedback! Holly, Customer Service Department Response date: 8th October 2021

A very efficient building society with pleasant and helpful staff

Their helpfulness and rapid action in response to requests. Reviewed on: 28th September 2021

Reply from Bath Building Society Thanks for the wonderful feedback, we appreciate it! Holly, Customer Service Team Response date: 29th September 2021

Barrys customer service skills are a credit to your company .

I was hundred and ten percent happy with the service I received.So refreshing in a world where no one seems to care about their customers anymore . Reviewed on: 27th September 2021

Reply from Bath Building Society Many thanks for the lovely review. I will pass on the kind words to Barry. Holly, Customer Service Team Response date: 29th September 2021

Quick friendly service with proper safeguards as to identity

Send periodic statements of the account by email. Reviewed on: 24th September 2021

Reply from Bath Building Society Thanks so much for the great feedback. Holly, Customer Service Team Response date: 29th September 2021

useless - waste of time

have the correct information in the linking websites to prevent people wasting their time Reviewed on: 23rd September 2021

Reply from Bath Building Society Without knowing which website you are referring to, it is difficult to comment on this feedback. We do from time to time suffer from other websites not showing our products accurately. This is totally outside of our control. We always inform the key sites that are typically used by consumers when our products change and we always address issues when highlighted to us. Beyond that there is little we can do. If you contact me to discuss, I will personally take this up with whatever website you are using. In the meantime I also suggest that you complain to them, as it they that are displaying incorrect information. Response date: 24th September 2021

access

very helpful and patient. No problem too short Reviewed on: 22nd September 2021

Quick and easy help online

I used the chat feature today to discuss savings options, the member of staff answered quickly and provided the answers I needed. Reviewed on: 22nd September 2021

My phone query for a Tax certificate to complete my tax return

My query was answered and explained simply and a paper copy emailed within 20 minutes. The service is friendly, easy and efficient. Reviewed on: 21st September 2021

Brilliant and prompt customer service unlike other big 4 banks on the high street

Customer service is prompt and no non sense so far Reviewed on: 21st September 2021

Reply from Bath Building Society Thanks for taking the time to review us! We appreciate it. Holly, Customer Service Team Response date: 21st September 2021

Best Customer service by Jane -She was welll informed and prompt

Ease of opening an account online Reviewed on: 20th September 2021

Reply from Bath Building Society This is fantastic, I will pass on the lovely feedback to Jane. Holly, Customer Service Team Response date: 21st September 2021

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