Write a review

Newsletter

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

View other Bath Building Society products

4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

Visit provider site Read all reviews Write a review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Savings reviews (2374)

The story of the overpaid and the underpaid.

The staff are excellent and they have always provided me with a first class service. The remuneration of the Directors is excessive and unwarranted. Over £200.000 ! It’s obscene.Pay your Directors less and pay your staff more. The high ratings reflect the staff’s customer service only. Reviewed on: 17th November 2021

Reply from Bath Building Society Thank you for your kind rating on our customer service. It really is appreciated. The remuneration of the Executive Directors is set independently by the Society's Remuneration Committee which consists solely of Non-Executive Directors. Remuneration is set after benchmarking with remuneration paid for similar roles within the wider Building Society sector and at competitor organisations. It is important to note that it is also performance related and that our remuneration policy is approved by a member vote, last held at the Society's AGM in April 2021. We also review all staff salaries on an annual basis to ensure that they remain fair and competitive. This is something we take very seriously and is in part, why we have chosen to become an accredited Living Wage employer. Colin McDougall, Head of Marketing and Savings. Response date: 17th November 2021

The gap between

One more satisfied customer

Barry dealt with my case in a most professional manner; excellent service. Reviewed on: 12th November 2021

Reply from Bath Building Society Good Morning, so pleased you received the excellent service from Barry, thank you for taking the time to send your response., Caroline, Customer Support Department. Response date: 18th November 2021

Problem solved

It is possible to speak to someone who knows how things work and can help without having to be referred to other departments or having to hang on while music is played interrupted only by messages telling me how important my call is. This is very rare and refreshing. Well done! Reviewed on: 10th November 2021

Reply from Bath Building Society Good Morning, Yes I know how frustrating that is , so pleased your problem was solved and you were able to speak to someone quickly., Many thanks for taking the time to send your response, Caroline, customer support Department. Response date: 18th November 2021

Very helpful

Contacted team by phone with2 queries. Prompt to answer and helpful information given Reviewed on: 9th November 2021

Reply from Bath Building Society Hello glad you received the information you needed promptly. Thank you for taking the time to send your response, Caroline Customer Support Department Response date: 18th November 2021

Quick and precise response to online chat

was happy with service and help provided will be opening 3 accounts for my children following on from conversation Reviewed on: 9th November 2021

Reply from Bath Building Society Hello glad you got the information you needed via the online chat service, thank you for taking the time to send your response. Caroline Customer Support Department. Response date: 18th November 2021

Easy, straightforward online support

I had a question about setting up a junior isa, the online chat was quick and easy and a great help. Reviewed on: 8th November 2021

Reply from Bath Building Society Good Morning, glad you found the online support straightforward and helpful, Thank you for taking the time to send your response. Caroline, Customer Support Department. Response date: 18th November 2021

Chat service

Tried the Chat Service today and received all the info I needed in a most friendly and efficient manner. Much better than talking to a robot! Reviewed on: 5th November 2021

Reply from Bath Building Society Thanks for the 5* review! Holly, Customer Service Team Response date: 15th November 2021

Prompt and relaible service

The service feels very personalised and professional. Reviewed on: 4th November 2021

Reply from Bath Building Society Hello Thank you for taking the time to send your response. Glad you received prompt and reliable service.Caroline Customer Support Department. Response date: 5th November 2021

Very helpful and responsive

They are very helpful and offer treat rates - Barry in particularly was very responsive. It would be easier if they had an app though. Reviewed on: 4th November 2021

Reply from Bath Building Society Hello, Glad Barry was helpful , Having an App is something that we are working on at the moment so hope to have one available in the near future, Caroline, Customer Support Department. Response date: 5th November 2021

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Teachers Building Society 3.76 from 5 reviews
Instant Access Savings
from Nationwide 3.97 from 34 reviews
Junior instant access savings
from Earl Shilton Building Society 0.00 from 0 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.87 from 422 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub