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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2296 reviews)

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4.73

Based on 2,296 reviews, last reviewed 2nd Mar 2026

210% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Personal service It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2296)

Forgotten all my online information

I had forgotten all my online information, instead of having to wait until the office was open or able to use live chat, I was able to email which is far better than the normal banks. I had confirmation that my request has been completed. Reviewed on: 19th April 2021

Reply from Bath Building Society Thank you for the feedback, I am glad we were able to help you, we always try and make it as easy as possible to offer support to our customers, Louise, Savings operations manager Response date: 20th April 2021

Excellent customer service

Excellent customer service via web chat. Easy to communicate and efficient response time and advice. Thank you! Reviewed on: 19th April 2021

Reply from Bath Building Society This is great to hear thank you for the feedback, Louise, Savings operations manager. Response date: 20th April 2021

Helpful in addressing all queries

I had a few queries and Louisa addressed them all. Thank you. Reviewed on: 19th April 2021

Reply from Bath Building Society Thankyou for the fantastic feedback. Holly, Customer Service Team Response date: 19th April 2021

Consistent efficient personal service

Every experience I have had with Bath Building Society has been positive. They've always been efficient in handling my requests but are not too big to give the personal touch. They don't appear to have an instruction manual written by someone who will never be customer-facing so you can have real conversations with real people. I can see from their website that they have introduced a lot more products recently. This is great news but sadly they now charge for withdrawals by funds transfer (whether FP or CHAPS) and will soon be introducing fees for cheque withdrawals too. On the plus side, this suggests that they will invest in their branch network since the only way to withdraw your funds without a charge is by cash but it's not such good news for people who don't have a branch locally. It will encourage me to save more long-term with Bath Building Society but not short-term which is perhaps the aim: to provide a service for the local community and longer-term investors. I am very happy with the consistent efficient personal service provided by Bath Building Society. Reviewed on: 16th April 2021

Reply from Bath Building Society Thank you for your kind and thoughtful feedback. Just for clarity, we have always charged for faster payments and CHAPS payments. We however only charge the fee that we are charged by our own bankers and do not profit from making such payments. For next day faster payments, which are typically paid the same day (if instructions received before 3pm) we do not charge anything. Similarly we do not charge for such payments to be made to nominated accounts - which is what most of our customers do. It is true that we ill be introducing charges for the regular use of cheques as there are alternatives available. For one off cases or where it is a request from a vulnerable person we will of course consider waiving such charges. Regards, Colin McDougall, Head of Marketing and Savings. Response date: 18th April 2021

Nice to deal with a real person

Your a person not a number Tracey opened my account no hassle all very easy thank you Reviewed on: 16th April 2021

Reply from Bath Building Society This is great, i'm pleased Tracey was able to help. Holly, Customer Service Team Response date: 19th April 2021

Great customer service

Difficult to know how the service could be any better. Very friendly and efficient. Reviewed on: 15th April 2021

Reply from Bath Building Society Amazing feedback, Thankyou! Holly, Customer Service Team Response date: 19th April 2021

Really efficient but personal service

I had no prior experience of the Bath Building Society, but opened an account and have found them to be so helpful. I love the feeling of using a financial institution that is still able to provide a personal service. Reviewed on: 15th April 2021

Reply from Bath Building Society This is so great to hear, thanks for taking the time to review us! Holly, Customer Service Team Response date: 19th April 2021

Fast, Friendly and Efficient

I contacted via the online chat facility and spoke to Jane. Within minutes my query had been answered. Very pleased. Reviewed on: 15th April 2021

Reply from Bath Building Society Many thanks for the lovely feedback. Holly, Customer Service Team Response date: 19th April 2021

Great service

Louisa was amazing. Helpful and to the point ! Reviewed on: 14th April 2021

Reply from Bath Building Society Good Morning, Lovely to hear you had great service from Louisa, Thank you for taking the time to respond, Caroline Customer Support Department. Response date: 15th April 2021

Extremely helpful and efficient

Gemma was extremely helpful in setting up my accounts quickly. She responded very quickly to a query I had with clearly explained information. Reviewed on: 14th April 2021

Reply from Bath Building Society Good Morning , so pleased you were happy with the service you received from Gemma. Thank you for taking the time to respond, Caroline, Customer support Department. Response date: 15th April 2021

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