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Bath Building Society: Savings reviews

View other Bath Building Society products
4.69
Based on 2,037 reviews, last reviewed 26th Jun 2025
67% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

Charlotte on the chat helped and was very good, poli... Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the per... Read more Reviewed on: 26th June 2025
Graeme P's avatar
Graeme P

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2037)

Bath branch review

5
Fantastic, friendly and helpful staff. Online is a bit clunky but vastly out-weighed by the positive people at BBS Reviewed on: 15th September 2020
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Bath branch customer
Reply from Bath Building Society Thanks for the 5* review, we really appreciate it. Holly, Customer Service Team Response date: 10th October 2020
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Bath Building Society

Very helpful and eSy

4
I find staff very helpful and this was easy to do Reviewed on: 14th September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Many thanks for your review, I'm pleased we were able to help you. Holly, Customer Service Team Response date: 15th September 2020
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Bath Building Society

Bath branch review

4
It is local and there are no long waits on telephone calls Reviewed on: 13th September 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society Thanks for your lovely review, we love seeing our members in branch. Holly, Customer Service Team. Response date: 10th October 2020
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Bath Building Society

Bath branch review

4
Thank you all for your help, this money had to go somewhere quick. Reviewed on: 12th September 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society So pleased we could help you. Thanks for taking the time to review us. Holly, Customer Service Team. Response date: 10th October 2020
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Bath Building Society

Outdated technology

4
Customer service is always great, but the online banking interface is pretty primitive in comparison to other banks and so I find it confusing and tedious to use. I would not recommend it to a friend in its current state. Reviewed on: 11th September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your review, we are always looking to update our online service and welcome any feedback. If you would like to, I would be most happy to discuss the service and any future developments with you, my contact is [email protected] thank you Emma Seymour Savings Development Manager Response date: 14th September 2020
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Bath Building Society

Very fast response to my query

5
I am not yet a customer and so don't feel I can comment at this time Reviewed on: 10th September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, Thank you for your response, we do hope you decide to become a customer at Bath Building Society, Please do not hesitate to contact us if we can be of any help with your application. Caroline, Customer Support Department. Response date: 11th September 2020
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Bath Building Society

Informative and efficient service.

5
Effective communication and customer focused service. Reviewed on: 7th September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, thank you for finding the time to send us your positive response. Caroline, customer support Department. Response date: 11th September 2020
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Bath Building Society

online access enquiry

5
very quick reply, no improvement required Reviewed on: 1st September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, thank you for taking the time to respond. So please that you found the online process successful. Caroline, Customer support Department. Response date: 4th September 2020
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Bath Building Society

Very helpful people

5
I have been shopping around the high street banks for a Trust Account to no avail. It was such a relief to find The Bath Building Society did them. I found they were so helpful and knowledgeable on this topic and felt very reassured after speaking to Jonathan Sweeting. The application was emailed and I received notification my account was set up within 2 hours. Brilliant! Reviewed on: 30th August 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, so pleased that you were able to get your Trust account opened so quickly and that Jonathon was able to help you. Thank you for taking the time to respond, Caroline , Customer Support Department. Response date: 4th September 2020
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Bath Building Society

good service as always - difficult to recommend anywhere with low interest!

5
it is personal and you can always get to speak to somebody. This is totally preferable to an automated system Reviewed on: 29th August 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, so pleased you are happy with our personal and good service. Although the interest rates may seem low they are still very competitive in the current market. Thank you for taking the time to respond. Caroline, Customer support Department. Response date: 4th September 2020
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Bath Building Society

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