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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2346 reviews)

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4.74

Based on 2,346 reviews, last reviewed 17th Jun 2026

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A welcome helping hand I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2346)

Great Customer Service Every Time

I've been a customer of Bath Building Society for 7 years and have never had a bad experience - communication is always polite and professional, and requests are actioned quickly and accurately every time. Would definitely recommend! Reviewed on: 19th July 2021

Reply from Bath Building Society Such fantastic feedback, thanks so much! Holly Customer Service Team. Response date: 19th July 2021

Did everything I needed

Your interest rate. It seem you want this repeated to make up the 32 words! Reviewed on: 16th July 2021

Reply from Bath Building Society Thanks so much for the 5* review! we appreciate it. Holly, Customer Service Team Response date: 19th July 2021

Louisa was super helpful and managed to get me into my account

Louisa was super helpful and managed to get me into my account Reviewed on: 15th July 2021

Reply from Bath Building Society Hello so pleased Louisa managed to help you log in to your account. Thank you for sending your response, Caroline, customer Support department. Response date: 16th July 2021

Always very helpful

The staff at BBS are always very helpful. They take their time to deal with you and make you feel like they really want to help you and not just get you off the phone. Reviewed on: 13th July 2021

Reply from Bath Building Society Such wonderful feedback, Thankyou! Holly, Customer Service Team Response date: 14th July 2021

Talking to Bath BS

Your rate is good. It took me time to fill the application, some things could be explained better. One doesnt usually have a sort code in three different boxes. It took time for me to figure that out. Reviewed on: 12th July 2021

Reply from Bath Building Society Thankyou for taking the time to review us! I will pass on your feedback about the website to our management team. Holly, Customer Service Team Response date: 13th July 2021

Problem immediately overcome. Excellent service

I've said it all. Although I don't like being told how long my review should be! Reviewed on: 12th July 2021

Reply from Bath Building Society Thanks so much for the 5* review. Holly, Customer Service Team Response date: 13th July 2021

Very efficient service

Prompt and efficient service - many thanks! Reviewed on: 7th July 2021

Reply from Bath Building Society Hello , Thank you for your lovely review, Caroline, Customer Support Department. Response date: 8th July 2021

You take care

I always get a quick and caring response from Bibs. That's a good combination. Reviewed on: 5th July 2021

Reply from Bath Building Society Thanks so much for the lovely review. Holly, Customer Service Team Response date: 6th July 2021

Not the best customer service

Had some questions after starting to apply online. Went into the branch. Struggled up steep steps with a pushchair and trying to keep the door open and none of three employees that were all available offered to help. My questions answered, I asked if I could open the account in branch. I was told that it was better for me to go online, essentially no I couldn’t do it in branch. So applied online only to get an error message so had to call customer service. Finally managed to open an account but not a great first impression really. Let’s hope things get better. Reviewed on: 5th July 2021

Reply from Bath Building Society This is really disappointing and I am so sorry that we have let you down on this occasion. There is no reason why you should not have been able to open your account in our branch. The only reason I can think of is that the staff may have suggested this as a sensible approach whilst we are still in lockdown. If you contact me personally I will investigate this further. My personal email address is [email protected]. Response date: 6th July 2021

Absolutely perfect.

I couldn’t fault the member of staff I spoke to. So helpful and friendly Reviewed on: 5th July 2021

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