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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Easy to use

The chat function was very easy to use and Louisa was extremely helpful Reviewed on: 24th August 2021

Reply from Bath Building Society Thank you for your feedback, I will pass it onto the team. Louise Savings Operations Manager Response date: 25th August 2021

problem logging in. I hope it has been resolved

I will answer this if I am able to log in. Been trying for three days! Reviewed on: 23rd August 2021

Reply from Bath Building Society Thank you for the feedback, I am really sorry you are having issues logging in, if you could email us [email protected] I am sure we can help you with this. Louise Savings Operations Manager Response date: 25th August 2021

Quick, polite and efficient service

Quick, polite and efficient service Reviewed on: 20th August 2021

Reply from Bath Building Society Thank you for your feedback. Louise Savings Operations Manager Response date: 25th August 2021

Always helpful

They care about their customers at the town branch, always helpful,thank you Tracey for your help. I have told my friends about you as well Reviewed on: 20th August 2021

Reply from Bath Building Society Thank you for your feedback, I will pass this onto the team, Louise Savings Operations Manager Response date: 25th August 2021

Exemplary Service

I rang up as logging in to my new account wasn't working. Barry sorted the problem immediately and also noticed that my title is "Mx" and asked me how I would like to be addressed. A perfect score for Barry and Bath Building Society! Reviewed on: 20th August 2021

Reply from Bath Building Society Thank you for your feedback, I will pass this onto the team and Barry, Louise Savings Operations Manager Response date: 25th August 2021

Very quick to respond, answered my question suitably.

I like the feeling that I'm not "just another customer." Reviewed on: 19th August 2021

Reply from Bath Building Society Good Morning Thank you for taking the time to send in your response, Caroline, Customer Support Department. Response date: 20th August 2021

Customer care

Helpful and friendly customer service Reviewed on: 18th August 2021

Reply from Bath Building Society Hello pleased to hear you received good customer care, Caroline, Customer Support Department. Response date: 19th August 2021

children savings account

very helpful, easier to talk to someone rather than just read online. Reviewed on: 18th August 2021

Reply from Bath Building Society Hello thank you for sending in your response, Caroline, Customer Support Department Response date: 19th August 2021

Online ease

Amazing customer service from Holly today. Needed a phone number change and didn’t want to go into branch if I could help it as I was rather busy. Holly managed to sort everything out on chat very quickly. Thank you so much for all your help. Reviewed on: 17th August 2021

Reply from Bath Building Society Thanks so much for taking the time to feedback, I really appreciate it! I'm pleased I could help. Holly, Customer Service Team Response date: 18th August 2021

Always friendly, and efficient.

It is a pleasure to interact with the Society either as a customer in my job, or, as a customer in my own right. Reviewed on: 12th August 2021

Reply from Bath Building Society Thanks for your fantastic feedback, we appreciate it! Holly, Customer Service Team Response date: 16th August 2021

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