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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2329 reviews)

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4.75

Based on 2,329 reviews, last reviewed 29th Apr 2026

295% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Easy to use good service highly recommended. Easy to use good service highly recommended. Reviewed on: 29th April 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2329)

You take care

I always get a quick and caring response from Bibs. That's a good combination. Reviewed on: 5th July 2021

Reply from Bath Building Society Thanks so much for the lovely review. Holly, Customer Service Team Response date: 6th July 2021

Not the best customer service

Had some questions after starting to apply online. Went into the branch. Struggled up steep steps with a pushchair and trying to keep the door open and none of three employees that were all available offered to help. My questions answered, I asked if I could open the account in branch. I was told that it was better for me to go online, essentially no I couldn’t do it in branch. So applied online only to get an error message so had to call customer service. Finally managed to open an account but not a great first impression really. Let’s hope things get better. Reviewed on: 5th July 2021

Reply from Bath Building Society This is really disappointing and I am so sorry that we have let you down on this occasion. There is no reason why you should not have been able to open your account in our branch. The only reason I can think of is that the staff may have suggested this as a sensible approach whilst we are still in lockdown. If you contact me personally I will investigate this further. My personal email address is [email protected]. Response date: 6th July 2021

Absolutely perfect.

I couldn’t fault the member of staff I spoke to. So helpful and friendly Reviewed on: 5th July 2021

Outstanding

The staff are always helpful and put me at my ease. Today I was ‘live chatting’ to Jane. She is such a lovely woman. She deserves a medal or a pay rise for chatting to me as I needed her help and smithing was too much trouble. Thank you Jane Reviewed on: 5th July 2021

Reply from Bath Building Society Wow! What a wonderful review for Jane, thanks. Holly, Customer Service Team Response date: 6th July 2021

Very efficient process

I wanted to open a new savings account on line. I have to say this was very straightforward and very easy to do - indeed it was one of the quickest and easiest processes for opening a savings account that I have ever experienced with any financial institution. Reviewed on: 2nd July 2021

Reply from Bath Building Society This is fantastic! Thanks so much for your feedback. Holly, Customer Service Team Response date: 6th July 2021

Very easy to communicate with.

I like your on line service which is backed up with web chat. All operated smoothly. Reviewed on: 1st July 2021

Reply from Bath Building Society Hello, lovely to hear you found the online service and chat helpful. Thank you for your response, Caroline Customer Support Department Response date: 2nd July 2021

Friendly and Efficient

The staff were friendly and efficient and answered all my questions! Reviewed on: 30th June 2021

Reply from Bath Building Society Hello Thank you for sending in your response, glad the staff were able to answer all your questions. Caroline Customer Support Department. Response date: 1st July 2021

Super service today

Went into Wood street today to sort out a few things super service , thank you Tracey for the confirmation phone call of funds in to my account. Really helpful Reviewed on: 29th June 2021

Reply from Bath Building Society Thanks so much for the lovely review, we appreciate it! Holly, Customer Service Team Response date: 30th June 2021

Quick and efficient

Very good communications, it so much better being able to deal with a real person for transactions. Reviewed on: 29th June 2021

Reply from Bath Building Society Thanks for the fantastic review! Holly, Customer Service Team Response date: 30th June 2021

Excellent staff and excellent service

It’s incredibly outstanding staff and service. I am happy to be Bath building society client. Reviewed on: 24th June 2021

Reply from Bath Building Society And we are happy to have you as a member! Many thanks for the lovely review, we appreciate it. Holly, Customer Service Team Response date: 28th June 2021

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