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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,374 reviews, last reviewed 27th Aug 2026
20% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026
Ron M's avatar
Ron M

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026
Hope's avatar
Hope
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Savings review

5
Local branch - convenient to go into for help or advice and access services. Friendly & helpful staff Reviewed on: 8th September 2021
Savings Customer's avatar
Savings Customer

Savings review

5
A friendly helpful branch, so important for older customers who cannot use the internet, but have money to invest safely. Thank you Reviewed on: 6th September 2021
Brenda's avatar
Brenda

savings inquiry

5
local society for the benefit of Bath residence Reviewed on: 6th September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Many thanks for the 5* review! Holly, Customer Service Team Response date: 7th September 2021
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Bath Building Society

Savings review

5
The staff are all so friendly & helpful Reviewed on: 4th September 2021
Savings Customer's avatar
Savings Customer

Savings review

4
I opened my account (an ISA) in March 2021 - I received my passbook with a covering letter dated 9th June 2021 - not exactly speedy service Reviewed on: 3rd September 2021
Fiona's avatar
Fiona

VERY GOOD

5
GOOD SERVICE AND HAPPY DOING BUSINESS WITH BATH BUILDING SOCIETY. Reviewed on: 3rd September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks for the lovely review! We appreciate it. Holly, Customer Service Team Response date: 7th September 2021
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Bath Building Society

Very helpful live chat

5
It would be good to have a contact number for professionals, such as solicitors / accountants, to avoid the use of live chat Reviewed on: 2nd September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback and I am glad that the live chat was very helpful. It is entirely up to you how you choose to contact us but it will be the same Bath based team that respond if you contact us by webchat, email, phone or even good old fashioned post. For our inbound calls ad webchats we pride ourselves in the fact that approximately 90% of both are responded to by a human within 60 seconds. A dedicated telephone line should not therefore be necessary. Regards, Colin McDougall, Head of Marketing and Savings. Response date: 3rd September 2021
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Bath Building Society

Savings review

5
It's local, it's friendly & personal, helpful staff Reviewed on: 1st September 2021
Savings Customer's avatar
Savings Customer

Very very helpful

5
I used the online chat to get an information about BBS. An agent came online very quickly and gave me the information I needed straight away. Reviewed on: 26th August 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Hello Thank you for taking the time to send in your response. So pleased you were given the information you needed. Caroline , Customer support Department. Response date: 2nd September 2021
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Bath Building Society

Helpful and easy

5
Very helpful and polite service and very easy to understand Reviewed on: 25th August 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning , Thank you for sending in your response really pleased you found the service helpful and easy. Caroline , Customer Support Department. Response date: 26th August 2021
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Bath Building Society

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