Write a review

Newsletter

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

View other Bath Building Society products

4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

Visit provider site Read all reviews Write a review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Savings reviews (2374)

Louisa was super helpful and managed to get me into my account

Louisa was super helpful and managed to get me into my account Reviewed on: 15th July 2021

Reply from Bath Building Society Hello so pleased Louisa managed to help you log in to your account. Thank you for sending your response, Caroline, customer Support department. Response date: 16th July 2021

Always very helpful

The staff at BBS are always very helpful. They take their time to deal with you and make you feel like they really want to help you and not just get you off the phone. Reviewed on: 13th July 2021

Reply from Bath Building Society Such wonderful feedback, Thankyou! Holly, Customer Service Team Response date: 14th July 2021

Talking to Bath BS

Your rate is good. It took me time to fill the application, some things could be explained better. One doesnt usually have a sort code in three different boxes. It took time for me to figure that out. Reviewed on: 12th July 2021

Reply from Bath Building Society Thankyou for taking the time to review us! I will pass on your feedback about the website to our management team. Holly, Customer Service Team Response date: 13th July 2021

Problem immediately overcome. Excellent service

I've said it all. Although I don't like being told how long my review should be! Reviewed on: 12th July 2021

Reply from Bath Building Society Thanks so much for the 5* review. Holly, Customer Service Team Response date: 13th July 2021

Very efficient service

Prompt and efficient service - many thanks! Reviewed on: 7th July 2021

Reply from Bath Building Society Hello , Thank you for your lovely review, Caroline, Customer Support Department. Response date: 8th July 2021

You take care

I always get a quick and caring response from Bibs. That's a good combination. Reviewed on: 5th July 2021

Reply from Bath Building Society Thanks so much for the lovely review. Holly, Customer Service Team Response date: 6th July 2021

Not the best customer service

Had some questions after starting to apply online. Went into the branch. Struggled up steep steps with a pushchair and trying to keep the door open and none of three employees that were all available offered to help. My questions answered, I asked if I could open the account in branch. I was told that it was better for me to go online, essentially no I couldn’t do it in branch. So applied online only to get an error message so had to call customer service. Finally managed to open an account but not a great first impression really. Let’s hope things get better. Reviewed on: 5th July 2021

Reply from Bath Building Society This is really disappointing and I am so sorry that we have let you down on this occasion. There is no reason why you should not have been able to open your account in our branch. The only reason I can think of is that the staff may have suggested this as a sensible approach whilst we are still in lockdown. If you contact me personally I will investigate this further. My personal email address is [email protected]. Response date: 6th July 2021

Absolutely perfect.

I couldn’t fault the member of staff I spoke to. So helpful and friendly Reviewed on: 5th July 2021

Outstanding

The staff are always helpful and put me at my ease. Today I was ‘live chatting’ to Jane. She is such a lovely woman. She deserves a medal or a pay rise for chatting to me as I needed her help and smithing was too much trouble. Thank you Jane Reviewed on: 5th July 2021

Reply from Bath Building Society Wow! What a wonderful review for Jane, thanks. Holly, Customer Service Team Response date: 6th July 2021

Very efficient process

I wanted to open a new savings account on line. I have to say this was very straightforward and very easy to do - indeed it was one of the quickest and easiest processes for opening a savings account that I have ever experienced with any financial institution. Reviewed on: 2nd July 2021

Reply from Bath Building Society This is fantastic! Thanks so much for your feedback. Holly, Customer Service Team Response date: 6th July 2021

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Revolut 4.78 from 2634 reviews
Internet Saver
from Tesco Bank 3.67 from 23 reviews
Savings
from Westcountry Savings and Loans 4.05 from 1 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.87 from 422 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub