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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2037 reviews)

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4.69

Based on 2,037 reviews, last reviewed 26th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Charlotte on the chat helped and was very good, poli... Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the per... Read more Reviewed on: 26th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2037)

Excellent customer service

I have always received excellent customer care and a prompt service Reviewed on: 11th August 2020

Reply from Bath Building Society Thanks so much for the kind review. Great to hear you receive such excellent service from us. Holly, Customer Service Team Response date: 12th August 2020

could be made easier to close account on web

very good service but not as easy as some to close account on the web. Holly was very helpfull and efficient informing me what was going to happen. Reviewed on: 10th August 2020

Reply from Bath Building Society Many thanks for taking the time to leave your review, I was pleased I could help you. I will pass on your comment about Bath Online to our management team but I can inform you that we have plans in place to improve this service. If you need any help with it in the meantime you are welcome to call us on 01225 423271. Holly Customer Service Team Response date: 10th August 2020

Savings review

Opening my account was very seamless and was dealt with very efficiently indeed Reviewed on: 9th August 2020

Reply from Bath Building Society Fantastic to hear, many thanks. Holly, Customer Service Team Response date: 29th August 2020

Very polite and efficient to deal with.

A JOLLY GOOD EXPERIENCE ON THE PHONE.VERY PLEASED. Reviewed on: 8th August 2020

Reply from Bath Building Society Thanks for your kind review. We always enjoy a chat with our lovely customers, hope to speak with you again soon. Holly Customer Service Team Response date: 10th August 2020

Savings review

I was impressed by the speedy response to my original telephone enquiry Reviewed on: 7th August 2020

Reply from Bath Building Society Wonderful to her you received such a prompt service. Holly, Customer Service Team Response date: 29th August 2020

Savings review

The telephone is answered promptly. Friendly, knowledgeable and professional staff, who in my case went the extra mile, especially Caroline Brewer and Tom. Reviewed on: 7th August 2020

Reply from Bath Building Society Thanks so much for your fantastic review Carol. Holly, Customer Service Team Response date: 29th August 2020

Very efficient response on live chat

So refreshing to contact a company via live chat and talk to a real person not a bot! Reviewed on: 7th August 2020

Reply from Bath Building Society Good Morning, So pleased to hear that you found the live Chat efficient. Thank You for taking the time to send us your review. Caroline, Customer Support Department. Response date: 7th August 2020

On-line needs improvement

New on-line platform is a step backwards, it is more complex to log-in and less functional. You need to have the functionality to run reports between specific dates. Reviewed on: 6th August 2020

Reply from Bath Building Society Thank you for your feedback. Apart from adding an additional layer of security to the log in process we have not recently changed the basic functionality of our system. If however I understand your comments, I can confirm that what you want is a feature that we have requested is added to the system road map. Clearly having feedback like yours helps prove the need so thank you for taking the time to share this with us. As to the log in process, we have had no choice but to comply with recent new regulations regarding 'strong customer authentication'. These regulations were introduced to help protect consumers such as your self but clearly in some cases it has added a layer of complexity and therefore irritation. We are continuing to work with our customers and technology providers to balance the need for security and ease of use. We don't always get it right the first time but we will keep trying. Should you wish to discuss in any more detail, then please feel free to contact me directly. Regards, Colin McDougall, Head of Marketing and Savings. Response date: 7th August 2020

Excellent customer service

Only have more competitive savings interest rates. Sorry to have to say that Reviewed on: 5th August 2020

Reply from Bath Building Society Good Afternoon, we are pleased that you are happy with our service. Sorry to hear that your feel as though our interest are not competitive. Interest Rates rates are low due to the Bank of England base rate being at an historic low rate, However our Core Products interest rates are well above average. Our Instant ISA appears in the best rate tables. Thank You for taking the time to respond, Please do not hesitate to contact us on 01225 423271 if you wish to discuss this further. Response date: 6th August 2020

Savings review

From my original phone call to receipt of application form and opening of 60 day notice account everything was carried in a very efficient manner Reviewed on: 5th August 2020

Reply from Bath Building Society It's great to hear you were pleased with our service. Holly, Customer Service Team Response date: 29th August 2020

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Bath Building Society: Savings reviews

67% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2037)

Excellent customer service

could be made easier to close account on web

Savings review

Very polite and efficient to deal with.

Savings review

Savings review

Very efficient response on live chat

On-line needs improvement

Excellent customer service

Savings review

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Want to see more from Bath Building Society?

Mortgages

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