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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2037 reviews)

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4.69

Based on 2,037 reviews, last reviewed 26th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Charlotte on the chat helped and was very good, poli... Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the per... Read more Reviewed on: 26th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2037)

Very helpful live chat.

The live chat with Liz provided everything I needed quickly and efficiently. Thanks! Reviewed on: 31st July 2020

Reply from Bath Building Society Good Afternoon, so pleased to hear that your live chat with Liz provided you with all the information you needed, thank you for taking the time to share your review with us, Caroline, Customer Support Department. Response date: 31st July 2020

Efficient service

Barry Morgan was polite, efficient and knowledgeable Reviewed on: 30th July 2020

Reply from Bath Building Society Good Afternoon, So glad Barry was able to help you, thank you for sharing your review with us, Caroline, Customer Support Department. Response date: 31st July 2020

Speedy solution on live chat

I just wanted to check some account information and got the information I needed with no hassle Reviewed on: 30th July 2020

Reply from Bath Building Society Good Afternoon, Glad you were able to get the information you needed without any problems, Thank you for taking the time to share your review, Caroline, Customer Support Department Response date: 31st July 2020

Savings review

Fast, friendly, patient service - good product too (Trust savings account) Reviewed on: 28th July 2020

Reply from Bath Building Society Thanks for taking the time to review us Andy. Holly, Customer Service Team Response date: 29th August 2020

Savings review

I prefer to use local businesses especially where I can pop in and talk to someone face to face Reviewed on: 28th July 2020

Reply from Bath Building Society We enjoy seeing our members in the branches and are always happy to help. Holly, Customer Service Team Response date: 29th August 2020

very helpful

(not multi national company) . It is a small company, which I like Reviewed on: 27th July 2020

Reply from Bath Building Society Good Afternoon, Glad you are happy with the fact that we are a small Company, thank you for taking the time to share your response. Caroline, Customer Support Department. Response date: 31st July 2020

Mrs North

With your new security system for logging in, I experienced difficulty in accessing my account for the first time on line; your emails with links to the verification code were not getting through to me, even though you had the correct address. I phoned, and was fortunate enough to speak to Caroline Brewer. She was so very patient, and helped to sort out the problem, which appeared to be between your computer and my email address! Our first attempts at getting me into my account failed, and she was going to ask Emma to help me, but having thought the problem through, she took the trouble to phone me back to try another approach. Being elderly, very arthritic and living alone, I fine my iPhone quite difficult to use, but she was extremely helpful, and finally, access to the accounts was achieved. I will now be able to receive future codes and insert them as directed into the computer. Caroline is to be congratulated on the way in which she understood my difficulties and patiently and helpfully guided me through. So, 'thank you' Caroline. Reviewed on: 27th July 2020

Reply from Bath Building Society Good Afternoon, thank you for taking the time to share your review with us Mrs North, so pleased to of been able to help you, Caroline, Customer Support Department. Response date: 31st July 2020

Helpful information regarding online registration and access to accounts

In the current situation of isolating in respect to Covid 19 the online service offered by BIBS is an essential tool to managing my accounts Reviewed on: 24th July 2020

Reply from Bath Building Society Good Afternoon, So pleased that you have been using Bath on Line and found this very useful whilst you were isolating , Thank you for taking the time to share your review with us, Caroline, Customer Support Department. Response date: 31st July 2020

Excellent service

I had an online chat with one of the team but lost the link to review my experience which was excellent and was able to download all the necessary forms. Having returned the completed forms I received excellent feedback and guidance to complete the set up of my account. Well done BBS. Reviewed on: 24th July 2020

Reply from Bath Building Society Good Afternoon, Thank You so much for taking the time to give us your positive response, it is very appreciated , Caroline, Customer support Department. Response date: 24th July 2020

Prompt service

All good, found what I required. Reviewed on: 24th July 2020

Reply from Bath Building Society Hello, Glad you found what you required promptly. Thank you for taking the time to respond. Caroline, customer support Department. Response date: 24th July 2020

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Bath Building Society: Savings reviews

67% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2037)

Very helpful live chat.

Efficient service

Speedy solution on live chat

Savings review

Savings review

very helpful

Mrs North

Helpful information regarding online registration and access to accounts

Excellent service

Prompt service

Review Bath Building Society: Savings now

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