Write a review

Newsletter

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

View other Bath Building Society products

4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

Visit provider site Read all reviews Write a review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Savings reviews (2374)

Enquiry

Chat line was prompt and provided information required Reviewed on: 20th July 2020

Reply from Bath Building Society Thanks for taking the time to feedback to us. Holly, Customer Service Team Response date: 21st July 2020

Superb service!

I needed to open a trust account for a Life Interest Trust. Not all financial institutions offer this product and my experience of trying to open an account elsewhere was dispiriting. However, Jon Sweeting from Bath BS made an application with them EASY! From first contact to opening the account took less than a week and Jon ensured it was a stress-free experience - he was my single point of contact throughout and couldn't have been more helpful. Exceptional customer service. Reviewed on: 19th July 2020

Reply from Bath Building Society Thank you for your generous feedback and kind words especially those relating to Jon. I agree, he is a star! Regards, Colin McDougall - Head of Marketing and Savings. Response date: 20th July 2020

Excellent service from everyone especially Barry Morgan

Without exception every one of your employees are welcoming, knowledgable, caring and efficient. I have been with Bath for years and it is like a family who want to look after ones needs. I am sad to have to leave. "Make my experience better" Technical problems using site. 1)Problem with my nominated account not being recorded in my online account when you have these details as my interest from this account is automatically sent to my nominated account! When it came to closing my account I could not do so because you had no nominated account!! Subsequently there is no "Close Account" option. This causes a delay if I want to move money or close the account. I have to enter my nominated account details, although you have them, and it takes x number of days to set it up. I am told that the interest is sent through a different system/company and that when it is set up I will get an option to "close account" However, Barry Morgan managed to sort it out immediately for me. The other problem is that I could not get into my account. I like the two new security levels with OTP sent to my email and a call to my land line or mobile phone. I opted for land line and nothing happened, I tried another day, and no call was received. I am told that BT have blocked this feature and you can only use a mobile number! What happens if you are old and don't have one! You did have an mobile number which I no longer use, my fault, therefore, I could not get into my account at all, happily there is the telephone. Finally, brilliant support staff but confusing technical problems with account. I hope you will accept this as positive criticism as I love Bath Building Society. Reviewed on: 17th July 2020

Reply from Bath Building Society Many thanks for your feedback, I'm so glad Barry was able to help you. I will pass on your comments about Bath Online to management. Holly, Customer Service Team Response date: 29th August 2020

Login issue resolved

Problem resolved with no issues, happy with service Reviewed on: 16th July 2020

Reply from Bath Building Society Good Morning, Thank You for taking the time to respond to us, Glad your Login issue was resolved. Caroline, Customer Support Department. Response date: 17th July 2020

Amazing and fast customer service from Liz

Making the online log in a bit easier with passwords etc but overall amazing service. Thank you Reviewed on: 15th July 2020

Reply from Bath Building Society Hello Glad Liz offered her usual efficient service and helped you with Bath on Line. Thank You for taking to time to respond to us with your comments, Caroline, Customer Support Department. Response date: 17th July 2020

Always excellent personal service

There is always a friendly voice on the phone, the staff in the branch are amazingly helpful - whichever branch and whatever day. Always a pleasure to deal with BIBS Reviewed on: 15th July 2020

Reply from Bath Building Society Good Morning, That is such a nice response to read, Thank you for taking the time to respond. Caroline, Customer Support Department. Response date: 15th July 2020

Great

Keep up the good work!............ Reviewed on: 14th July 2020

Reply from Bath Building Society Hello , thank you for your response, that is so nice to hear , we will, Many thanks, Caroline, Customer Support Department. Response date: 15th July 2020

Savings review

Not often do I score excellent, but customer service was really excellent Reviewed on: 13th July 2020

Reply from Bath Building Society So kind of you to say, thanks! Holly, Customer Service Team Response date: 29th August 2020

First time customer experience

Good live chat operator. More care needs to be taken to ensure that links for application forms are relevant to the product information sheet. This reflects on the perceived efficiency of the Society. Reviewed on: 13th July 2020

Reply from Bath Building Society Thank you for leaving us feedback on our new application process. We are always keen to hear from customers so we can improve the service that we offer. Our application form is in the process of being reviewed and our website will be updated shortly. You are more than welcome to contact me if you have further suggestions or comments. Emma Seymour Savings Development Manager Response date: 15th July 2020

Very helpful online chat facility when opening a new account

Needed some information about opening an account and the online help facility (by Liz) was excellent. I like the fact that the society is still a mutual. Reviewed on: 13th July 2020

Reply from Bath Building Society Hello, Thank you for taking the time to send us your views, Glad that you found the chat facility very helpful, Caroline, Customer Support Department. Response date: 15th July 2020

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from The Cumberland 4.56 from 19 reviews
eSaver (discontinued)
from Nottingham Building Society 4.66 from 63 reviews
Easy access savings
from Chip 4.84 from 574 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.87 from 422 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub